How Do You Find Trusted WellSky Outsourcing Services?

WellSky is one of the largest post-acute and community care software companies in the United States. It began as Mediware Information Systems, founded in 1980, and took the WellSky name in September 2018 after bringing more than 30 healthcare and human services software brands under one roof. Two of those brands matter most to home-based care agencies: Kinnser Software, acquired in 2017, whose Agency Manager product became WellSky Home Health, and ClearCare, acquired in 2019 and renamed WellSky Personal Care in September 2021. Mediware’s own homecare products, CPR+, Fastrack, HomeCareNet, Caretinuum, and MestaMed, were folded into the CareTend platform, now WellSky CareTend, which serves home infusion and HME providers.

That history explains why “WellSky” means different software to different agencies. A Medicare-certified home health agency logs into a system built on Kinnser, with the HotBox task list and OASIS review workflows. A private duty agency logs into a system built on ClearCare, with telephony clock-ins and the Family Room portal. A hospice runs WellSky Hospice & Palliative, and larger agencies layer WellSky CareInsights predictive analytics on top. Each product generates its own daily queues, and those queues are exactly the work this service staffs.

Agencies that run on WellSky and are losing staff hours to it: Medicare-certified home health agencies working PDGM periods and OASIS queues, private duty and personal care agencies juggling open shifts and EVV exceptions, hospices tracking NOE deadlines and cap exposure, and multi-service organizations running more than one WellSky product. It fits a single-branch agency that needs one trained coordinator as well as a multi-state group that needs a billing desk plus a scheduling pod.

Our team works new referrals from hospital discharge planners, physicians, and families into clean WellSky records: demographics, payer and plan detail, authorizations on file, and the documents the first visit depends on. For home health that includes start-of-care coordination so the SOC visit is scheduled inside the required window; for personal care it includes client intake and service agreement follow-up. The benefit is a referral desk that answers fast, because referral sources send the next patient to whoever responded first on the last one.

Electronic Visit Verification only pays when the visit record is clean. Our specialists work the exception queue daily: reconciling missed clock-ins and clock-outs, resolving GPS and telephony mismatches per your state’s rules, and documenting manual edits so unverified visits stop blocking Medicaid claims. On the authorization side, we track waiver and personal care authorization units against the schedule, so visits are not delivered past the authorized amount and renewals are requested before units run out.

Hospice billing punishes late paperwork: the Notice of Election must reach the payer within 5 calendar days of admission, or the days before filing become provider-liable. Our hospice desk files and tracks NOEs, supports eligibility and certification workflows, monitors aggregate cap exposure through the year, and keeps recertification dates from arriving as surprises, all inside your WellSky hospice system.

For agencies on WellSky Personal Care, the daily grind is operational: verified telephony timecards that need review before payroll, private-pay invoices that need to go out on schedule, caregiver compliance items that expire, and family questions that deserve a same-day answer. Our coordinators run these queues in your system, so the office team can spend its hours on caregivers and clients instead of timecard forensics. For private duty agencies we also cover private duty scheduling end to end.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.