Healthcare Outsourcing Services

A leading healthcare provider in New York, specializing in neuropsychiatry and sleep medicine, was facing challenges in managing the growing administrative workload. Routine tasks such as appointment scheduling, insurance verifications, medication authorizations, and communication with patients were overwhelming the in-office staff. This affected their ability to focus on patient care, and they needed a solution that would help streamline operations while maintaining high standards of patient engagement.

One of the most popular healthcare providers in Santa Cruz faced significant challenges with a growing backlog of tasks. These included pending referrals from 2023, an overload of calls, and incomplete office tasks assigned to staff members. The office staff struggled with efficiently managing the workload, which created delays in responding to patient inquiries and processing tasks. They needed a solution that could help clear this backlog and improve workflow without overwhelming their internal team.

One of the most popular healthcare providers in Florida faced several operational challenges related to accounts receivable (AR), insurance verification, and prior authorization. The administrative tasks were overwhelming for their team, and the lengthy process of verifying insurance eligibility and securing prior authorization approvals resulted in delays and inefficiencies. The healthcare provider needed a solution to improve the efficiency of these processes and reduce the strain on their internal team.

One of the most popular healthcare providers in Florida faced a significant challenge with numerous pending prior authorization requests. The backlog was not only creating delays but also increasing the rate of denials, impacting their operations. Given the complexity of some of these cases, there was a pressing need to find a solution that could both address the volume of requests and improve the overall approval process.

When one of the most popular clinical services in Texas began tackling insurance eligibility verifications, they encountered a significant challenge. The process was both time-consuming and complex, especially when dealing with large insurance providers like Blue Cross Blue Shield (BCBS). Each call took about 30-45 minutes, and with over 1,100 patients needing verification, the backlog quickly grew. This created a burden on the team, leading to delays and increased administrative stress.

Operating in a high-demand environment, this LTC pharmacy struggled to manage its patient data and claims processing workflows effectively. The pharmacy’s administrative team was bogged down by manual processes, errors in data entry, and complex claims requirements. These issues not only led to operational inefficiencies and higher costs but also hindered patient care by delaying treatments and medications. Realizing the need for a change, the pharmacy partnered with Staffingly, Inc. to address these issues through tailored outsourcing solutions.

The healthcare sector was hit hard by staffing shortages and increased administrative demands during the COVID-19 pandemic. Long-Term Care (LTC) pharmacies, serving thousands of patients, found themselves grappling with a surge in prior authorization requests, particularly for telemedicine appointments.

To manage this influx effectively, a large LTC pharmacy partnered with Staffingly, Inc., an outsourcing expert in healthcare services.