HIPAA-Compliant Healthcare Outsourcing

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Ask us for references that actually match your practice. On request during security review, we connect prospective clients with current references matched to their situation: similar practice size, the same EHR where possible, the same services under consideration, and, for specialty practices, the same billing mix. Ask those references about staff turnover, eligibility mistakes, authorization denials, billing rework, response times, month-end reporting, and how problems were escalated. Those are the right questions, and references who cannot answer them are not references.

Request the full document set before any trial starts. Before the 2-Week Free Trial begins, request and review, from us or from any vendor:

• The final MSA, SOW, order form, and a mutually executed Business Associate Agreement.
• Written seat scope: the exact task list included in each weekly seat, so the $399 per week figure has a defined boundary.
• Written confirmation of work hours, time zone coverage, holiday coverage, backup staffing, and replacement procedures.
• The current SOC 2 report and bridge letter, penetration testing summary, incident response plan, cyber insurance certificate, and the certification evidence described in the Badge Transparency section above.
• A complete list of every entity and subcontractor that may access your PHI, which for us is the cross-border structure described in the Corporate Structure section above.

Define measurable trial standards in writing. A trial without numbers is a demo. Agree on the metrics before day one: eligibility accuracy rate, task completion time, prior authorization turnaround, documentation quality, escalation response time, and rework rate. We put these standards in the trial agreement and report against them, so the decision at the end of two weeks is made on evidence rather than impressions.

We will answer every item on this list in writing during security review. A vendor who will not should not get your PHI.

Staffingly operates through Staffingly, Inc., a New Jersey corporation and the sole client-facing contracting party, together with affiliated delivery entities in the countries where our teams work, including Staffingly Outsourcing Services Private Limited in India, the entity named on the posted certificates. Every entity in the structure is under the common ownership and common control of the same principal, Dan Nandan, President and CEO. The entities are bound together by written cross-border intercompany arrangements under which Staffingly controls employment, training, compliance obligations, and system access in every country where we operate. Certifications attach to the entity where the work is physically performed; the contract, the BAA, and the insurance attach to the U.S. entity you sign with.

• Who employs the personnel who access client systems? Delivery personnel are employed by the affiliated Staffingly delivery entity in the country where they work; in India, that is Staffingly Outsourcing Services Private Limited, the entity named on the posted certificates. In every country, employment is controlled by Staffingly through the cross-border arrangements, and every employee signs an individual HIPAA compliance and confidentiality agreement as a condition of employment, before any system access is provisioned.
• Is the Indian entity a subcontractor or an affiliate? Each delivery entity is an affiliate under common ownership and control, not an arms-length vendor. For HIPAA purposes, every delivery affiliate functions as a downstream member of the Staffingly, Inc. workforce, engaged through written cross-border intercompany arrangements under which Staffingly, Inc. controls employment, rather than through third-party subcontracts.
• Is the Indian entity bound by the BAA? Yes. The obligations of every client Business Associate Agreement flow down to every delivery affiliate through the cross-border intercompany arrangements, and from each affiliate to each individual employee through signed HIPAA employment agreements. The flow-down is complete and identical in every country where we operate: client BAA, to the U.S. entity, to the local delivery affiliate, to the named employee.
• Which entity holds the certifications, audit reports, and insurance? The operational security certifications and audit reports posted on this page are maintained at the delivery level, in the name of the Indian affiliate, because that is where PHI work is actually performed and where auditors test controls. Client contracts, the Business Associate Agreement, and the insurance program described in the Insurance section of this page sit with Staffingly, Inc.
• Who is responsible for an incident caused by overseas personnel? Staffingly, Inc. Clients have a single U.S. counterparty. Staffingly, Inc. is the business associate of record and remains contractually responsible under the BAA for the acts and omissions of its entire delivery workforce, including affiliate personnel located overseas, consistent with the agency liability principles of 45 CFR 160.402(c).

The practical effect for a covered entity: you contract with one accountable U.S. company, and the entire cross-border delivery structure behind it, in every country where we operate, is contractually welded to that company, its BAA, and its insurance. Full intercompany compliance documentation, including the flow-down agreements and employee HIPAA attestations, is available to clients and their counsel under NDA during security review.

• Documented IR plan covering detection, containment, eradication, recovery, and post-incident review.
• 24×7 alerting from Microsoft Defender and Venn admin telemetry into the Staffingly IT and Compliance function.
• Suspected security events are investigated on a same-day basis. Confirmed incidents are classified and documented.
• Clients are notified of any confirmed or suspected breach involving their PHI within the timeframes required by HIPAA and by the Business Associate Agreement, including the updated 2026 breach-notification expectations where applicable.
• Root-cause analysis and corrective actions are shared with affected clients.
• Incident records are retained for audit, regulatory, and insurance purposes.

Staffingly maintains a strict confidentiality policy. Client data is protected through rigorous internal processes, employee training, and regular audits. Our pledge to every client is simple and non-negotiable:

• We will sign a Business Associate Agreement before we see your patient data.
• We will apply the minimum-necessary access principle to every engagement. If a worker does not need access to complete a task, they do not get it.
• We will never sell, share, or resell client data. PHI is not used for marketing, analytics, or any purpose outside the explicit engagement scope.
• We will notify you immediately of any suspected or confirmed breach involving your PHI, within HIPAA-mandated timeframes, and provide root-cause analysis and corrective actions.
• We will return or securely destroy PHI at engagement end, per the terms of the BAA.
• We will name you as additional insured on our policies where the engagement contract requires it.
• We will make our controls available for audit on reasonable notice. If you send a CISO, we will answer their questions with receipts, not marketing.

This pledge is why Staffingly is chosen as a HIPAA compliant healthcare BPO and HIPAA compliant virtual medical assistants partner by 800+ U.S. providers. It is backed by SOC 2 Type II attestation, ISO/IEC 27001:2022, HIPAA, and GDPR certifications, and by $5M in E&O and cyber liability coverage. If we fall short on any of it, we own it and we fix it.