The Healthcare Outsourcing Partner Behind 800+ Providers & Enterprise Health Networks

“Who wants to be in the office at 2 in the morning or 11 at night just to talk to someone on the other side of the world? When questions come up, I need someone I can actually reach.”

Staffingly runs a follow-the-sun model across six offshore and three nearshore countries. Your dedicated virtual medical assistants work during your business hours, not the other way around. Every client also gets a named U.S. account lead in Piscataway, NJ reachable during standard U.S. hours. Escalation paths are documented. No 2 AM phone calls.

“What happens if there is a breach? How do I actually know HIPAA, HITECH, and documentation guidelines will be followed when the team is offshore?”

Staffingly is HIPAA compliant, SOC 2 Type II, HITRUST CSF, ISO/IEC 27001:2022, and GDPR certified, with third-party cert numbers available on request. Every engagement operates under a signed Business Associate Agreement. Incident response follows the HIPAA Breach Notification Rule with notification within 72 hours. We also carry $5M Cyber Liability insurance and hold an active NJ Division of Consumer Affairs license (CT006693).

“A single virtual assistant cannot sign a BAA and assume liability. Only the outsourcing provider can legally take responsibility for PHI security. A freelance VA is a risk.”

Correct. This is exactly why Staffingly exists. Your BAA is executed between your practice and Staffingly, Inc., not an individual freelancer. Staffingly carries organizational liability under HIPAA 45 CFR 164.504(e). Every team member also signs an NDA and a separate Confidentiality and PHI Handling Agreement as a condition of employment, enforceable after termination.

“Industry studies say up to 80% of medical claims contain errors. I have read that offshore coding has higher denial rates, more rework, and longer AR days. Is the cost savings really worth it?”

Staffingly delivers a 99.2% clean claim rate. Coding goes through a multi-layer QA review by senior coders before submission. Our coders are AAPC and AHIMA certified, and every payer has a dedicated rules playbook maintained in SOPs, not memory. Clients receive regular audit reports showing error rates, denial trends, and corrective actions.

“What you save in cost, you will lose in translation. Communication problems and language issues add up fast when you are dealing with complex medical terminology and payer rules.”

Over 95% of our workforce holds overseas medical graduate qualifications. These are accent-neutral, English-speaking healthcare professionals who understand U.S. clinical terminology and payer rules before they start. For Spanish-speaking patient populations, our nearshore teams in Mexico, Colombia, and Nicaragua provide bilingual support. Our India delivery center also includes a U.S.-licensed RN (Illinois) and U.S.-licensed Pharmacist (Florida) for direct clinical oversight.

“I have heard offshore billers just push the charges out as is, no matter how inaccurate the coding, and figure we will catch it on the back side. That is not billing. That is chaos.”

We do not run a push-it-through-and-fix-it-later model. Every team member completes 50 training modules, 500 lessons, 1,500 quizzes, and 300 AI-simulated patient scenarios before touching a real case. Our acceptance rate is under 3%. The goal is correct submission the first time, not rework later. Client audits and denial trend reports are shared on a regular cadence so you can verify it yourself.