How Do You Find Trusted Open Dental Outsourcing Services?
Look for named credentials, a signed BAA, and daily reporting you can audit. Staffingly staffs dedicated HIPAA-trained teams inside your own Open Dental: scheduling and recall, insurance breakdowns, claims and attachments, ERA posting, and the Outstanding Insurance Claims Report. Flat weekly pricing from $299 per FTE (volume based). Live in 14 days.
What Is Open Dental?
Open Dental, from Open Dental Software, Inc., is one of the most widely used practice management systems among independent dental offices, known for low cost, an open API, and a database practices can query directly with SQL. It began as open-source software under the GPL and moved to a proprietary license with version 24.4, a change that did not alter pricing, support, or database access for practices. Daily work runs through its modules: Appointments for the schedule, Family for patient and insurance records, Account for charges, payments, claims, and statements, Chart and Treatment Plan for clinical and planned work, and Manage for batch operations like sending claims, receiving ERAs, deposits, and billing runs.
Open Dental gives a practice unusual visibility, including the Outstanding Insurance Claims Report that can assign every unpaid claim to a user for follow-up. Visibility is not the same as capacity: the reports only pay off when somebody works them, and in a short-staffed office nobody does. That is the gap this service closes.
The Work Your Team Does in Open Dental, We Staff
Who Is This For?
Open Dental’s natural home is the independent practice: owner-dentists who chose it for cost and control and do their own billing homework at night, growing offices adding providers faster than front desk staff, and groups that standardized on Open Dental across locations. If you picked Open Dental because you like owning your data and your process, our model fits the same instinct: your system, your logins, your reports, our people working inside them.
Where Open Dental Offices Lose Time and Money
Open Dental can assign every unpaid claim to a user for follow-up. In most short-staffed offices the report goes unopened, so claims age silently.
See the fixPractices converting to Open Dental lose track of claims that lived in the old system, and timely filing deadlines do not pause for migrations.
See the fixPrimary pays, the balance moves to the patient, and the secondary claim that should have covered it does not go out because nobody owns that step.
See the fixX-rays and perio charts vanish between submission and adjudication, and each CO-16 style denial restarts the payment clock on work already done.
See the fixFront Desk and the Family Module
Our team keeps the Family Module clean: new patient entry, demographics, insurance plans and subscribers, recall settings, and referral records. Because Open Dental drives so much from patient data, plan matching, estimates, recall timing, accuracy here decides how much of the software’s intelligence your office actually gets to use. Your on-site staff stay with patients; the data work happens quietly alongside them.
Appointments Module and Recall
A remote scheduler works the Appointments Module daily: confirming tomorrow’s patients, rescheduling and backfilling openings, building around provider schedules, and running the recall lists so overdue hygiene patients get a live call instead of one more unanswered text. Hygiene days stay full, broken appointments get recovered the same day, and recall survives a short front desk.
Insurance Verification and Benefits Breakdowns
We verify eligibility before every visit and complete the full breakdown, frequencies and history, downgrade provisions, waiting periods, missing tooth clauses, remaining annual maximum, and deductibles, entered against the correct plan in Open Dental so estimates and treatment plans compute from real numbers. Verified benefits are the foundation of every accurate out-of-pocket quote your treatment coordinator gives.
Predeterminations and Prior Authorization
Open Dental tracks preauthorizations alongside claims, which makes them easy to submit and just as easy to forget. We send predeterminations for crowns, implants, and perio surgery with the supporting x-rays and narratives, track every one to a decision in the same Outstanding Insurance Claims workflow, and run true prior authorizations for Medicaid and plans that require them, followed up until they close.
Treatment Plan Follow-Up
Diagnosed work sits in the Treatment Plan Module waiting for a phone call. Our team works the unscheduled treatment list on a cadence, calls patients with benefits already verified, quotes out-of-pocket costs they can trust, and books the appointment, so the dentistry your providers diagnosed gets scheduled instead of hiding in the chart.
Claims and Attachments
Can you outsource Open Dental billing? Yes. Dedicated billers create claims in the Account Module, batch and send them from the Manage Module with correct CDT codes and the x-rays, perio charts, and narratives each payer requires, work rejections daily, and file secondary claims on time instead of leaving them unfiled. Denials get read properly, appealed where the money justifies it, and logged so the same denial stops repeating.
ERA Posting, Deposits, and Statements
We receive and post ERAs through the Manage Module, post paper EOBs line by line, apply PPO write-offs against the right fee schedules, reconcile deposits, resolve unapplied credits, and run statement batches with soft collection follow-up. An Account Module that reconciles daily is what keeps every downstream report, and every patient statement, honest.
The Outstanding Claims Report and Admin
This is the signature Open Dental workflow, and the one most offices skip: the Outstanding Insurance Claims Report, run on schedule, every claim assigned to a named user, every follow-up documented. Our team owns that report plus the Insurance Aging Report and your month-end routine, reconciles the day against deposits, and flags what needs a decision, so revenue leaks surface in days instead of at year end. The full revenue picture connects to our dental revenue cycle management services.
Put a Dedicated Open Dental Team on This Work
You have seen what we cover, from the Family Module to the Outstanding Claims Report. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Open Dental queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Open Dental
Every engagement starts with your workflows, not a generic script. We document how your office actually uses Open Dental, your payers, your attachment rules, your recall cadence, and which reports you live by, then train your dedicated team on those SOPs with supervised production before anyone works alone. Specialists log in with named, auditable Open Dental accounts, never shared logins, and report production to you every evening in your own format: calls made, breakdowns completed, claims sent, follow-ups logged. A trained backup shadows the account from day one and steps in at no charge when your primary specialist is out.
Dental Practices We Support on Open Dental
Independent owner-dentists (Open Dental’s heartland, where the doctor is often also the night-shift biller), startups keeping software costs lean, multi-provider general dentistry, pediatric offices with Medicaid-heavy verification, and groups that standardized on Open Dental across locations and want breakdowns, billing, or recall centralized in one remote pod.
Why Outsource Open Dental Work, and Why Staffingly
Most vendors sell dental billing or a receptionist. We staff across Open Dental: front desk, breakdowns, recall, predeterminations, claims, posting, and the reports, so work stops falling between vendors.
Many dental billing companies price as a percentage of collections. Our model is a flat weekly fee per dedicated specialist, so every efficiency gain accrues to your practice, the same cost logic that made you pick Open Dental.
Named logins, full audit trails, daily production reports, and a published security program. You do not have to take our word for what happened in your system.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your Open Dental queues and pain points before we meet.
Named Open Dental user accounts per specialist, least-privilege security settings, your approval on every account.
Your SOPs, your payers, your report routine; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated Open Dental FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, eligibility responses, voicemails, and patient messages, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your payers + Open Dental
- Software seat + equipment + PTO coverage
Calculate Savings
Trusted Open Dental Outsourcing: Frequently Asked Questions
What makes an Open Dental outsourcing service trustworthy?
Verifiable controls: named individual logins instead of shared accounts, a Business Associate Agreement signed before any access, least-privilege security settings, audit trails on every action, and daily production reporting you can check against the system. If a vendor cannot show you those, keep looking.
What tasks can a remote team do in Open Dental?
Family Module upkeep, Appointments Module scheduling and recall, insurance verification and full benefits breakdowns, predetermination tracking, claim creation and batch sending with attachments, ERA and EOB posting, deposits, statements, and the Outstanding Insurance Claims and Insurance Aging Reports. Administrative work on Open Dental screens, a trained remote team can own.
Is Open Dental still open source?
Open Dental began as open-source software under the GPL and moved to a proprietary license with version 24.4. For practices the change did not alter pricing, support, or database access; the open API and direct SQL access remain part of why offices choose it.
How do remote staff access our Open Dental?
Through the secure remote access method your office and IT provider approve, with named individual Open Dental accounts, least-privilege security settings, and full audit logging. No shared logins, no offline exports of PHI.
Do you work the Outstanding Insurance Claims Report?
Yes, on a standing schedule. Every unpaid claim gets assigned, followed up with the payer, and documented, and the report gets reviewed with you so nothing ages silently into write-off territory.
Can you help during a conversion to Open Dental?
Yes. We keep outstanding claims from the old system worked through the migration window, verify tomorrow’s patients in whichever system is live, and help your team keep revenue moving while they learn the new screens.
What does Open Dental outsourcing cost?
A flat weekly fee per dedicated specialist: $399 for 1 to 4 FTEs, $349 for 5 or more, $299 at 10 or more. No setup fees, no percentage of collections, and a trained backup included at no charge.
How fast can a dedicated Open Dental team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Open Dental and Dental Claims Resources
From our pain-points library: two Open Dental-specific fixes and the claims problems they connect to.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the dental front office, insurance verification, and billing workflows described on this page.
Connect on LinkedInSee what a dedicated Open Dental team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialOpen Dental is a trademark of Open Dental Software, Inc. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Open Dental Software. Staffingly works inside client-owned Open Dental systems under client-granted access.