Open Dental Billing Services
Outsourced dental billing for practices on Open Dental from Open Dental Software Inc. CDT-trained billers run eligibility, predetermination, clean claim submission, payment posting, denial work, and AR follow-up inside the Account, Treatment Plan, Insurance, and Manage modules. Custom user query reporting honored. Live in 1 to 2 weeks. No long-term contracts.
Trained dental billing support, inside your software
CDT-trained billers under HIPAA-aware workflows.
A managed dental billing team, built around your software
Open Dental billing services means a CDT-trained biller works inside your existing Open Dental install. Same Account module, same Treatment Plan, same Insurance queue, same Manage module, same user query reports. No export, no parallel database, no second system to learn. Generic dental billing wisdom applied with Open Dental’s open-platform reporting flexibility.
Tell us about your practice.
Send us your situation and our team will scope the right setup, usually within one business day. No obligation.
What You Need to Know About Open Dental Billing Services
Native Open Dental workflow
Every action runs inside the Account module, Treatment Plan, Insurance, and the Manage area. No export to a separate billing app. Your custom user queries, your reports, your Open Dental shortcuts. We work the way the platform was designed to be worked.
Pre-tested on Open Dental specifically
Every biller passes an Open Dental workflow assessment covering Account ledger posting, Insurance Claim management, Treatment Plan presentation, and the Manage module before placement on your account. Not on-the-job Open Dental learning at your expense.
Stacked compliance posture
HIPAA, SOC 2 Type II, ISO 27001, and HITRUST aligned workflows. Signed BAA, role-based Open Dental access with the right user group permissions, audit logging on every action. PHI never leaves the controlled environment.
Why Is Running RCM Inside Open Dental So Hard for Most Practices?
Open Dental’s strength is its flexibility. Custom user queries, configurable user groups, and an open data model let teams build reporting that fits the practice. The downside is that flexibility requires discipline. Three patterns repeat across nearly every Open Dental audit we run.
Custom query learning curve
Open Dental’s user query system is powerful but each practice tends to build its own reports over time. New billers have to learn which custom queries to run for AR aging, denial tracking, and production reporting. Without documentation, every staff turnover restarts the learning curve.
Insurance Claim queue worked inconsistently
Claims sit in the Insurance module in various statuses (sent, received, partial, rejected). Without a daily owner on the queue, denials sit hidden behind already-paid claims. Days in AR climbs past 60 before anyone notices the structural problem.
Multi-location reporting fragments
Many Open Dental practices run multiple locations, each with its own database or its own clinic ID inside a single install. Without consistent biller discipline across locations, reporting fragments and AR ages differently at each site.
A managed dental billing team, in practice
Inside the billing queueA trained Staffingly biller works your claims, denials, and AR inside your existing dental software.
How Is Staffingly’s Open Dental Billing Different?
Most outsourced billers know dental but learn Open Dental’s open data model on your time. Ours pass Open Dental workflow assessments before placement and respect the custom query setup your practice already built. Four things that change the outcome.
Existing Open Dental biller cohort
Staffingly maintains a dedicated cohort of CDT-trained billers who have already worked inside Open Dental production environments. When you onboard, you draw from billers who already know the Account module, Insurance Claim status logic, Treatment Plan flow, and user query system. No Open Dental learning curve charged to you.
User query setup honored
Your existing custom user queries stay in place. We document which queries run for AR aging, denial tracking, and production reporting, lock the cadence in writing, and run them on schedule. No rebuild required.
Dental-only CDT depth
Billers pre-tested on D0150 exams, D1206 fluoride, D1351 sealants, D2740 crowns, D2950 buildups, D3330 molar RCT, D4341 SRP, D7140 extractions, D9248 sedation. CDT only. No medical coding mixing.
2-Week Risk-Free Pilot
The industry standard is zero risk-free trial. Staffingly gives you 14 days of live Open Dental work at the same rate. Cancel before day 14 and owe nothing. No annual contracts after, ever. Add or remove billers by the week.
How Does the Open Dental Billing Process Work?
Six steps from discovery call to live Open Dental billing. The first claim batch typically clears within week two.
Discovery call (15 min)
Tell us which Open Dental queues are hurting most. We pull your AR aging, denial reasons, and clean-claim rate. No prep needed from you.
BAA + Open Dental access
Signed business associate agreement. Role-based Open Dental access provisioned with the right user group permissions (Account, Insurance, Treatment Plan, Manage). Clearinghouse credentials confirmed.
Payer playbook + custom queries captured
Top 10 payers documented per office. Your existing custom user queries reviewed, named, and locked in writing so every biller runs the same reports on the same cadence.
Parallel run starts
Week 2. Our biller works inside your Open Dental alongside your in-office team. Daily 15-minute sync. Every claim, every posting, every chart note visible to your office manager.
Decision point (day 14)
Pilot results reviewed: clean-claim rate, days in AR movement, Insurance Claim queue depth. Go or no-go. No penalty if you cancel.
Full handoff, cadence locked
Weekly KPI report. Monthly QA audit. Quarterly business review. Add or remove billers by the week as collections grow.
Where Can You Get Open Dental Billing Services?
Our team works remotely inside your Open Dental install. Wherever your practice is located, you get the same Open Dental-fluent billers running the same payer playbook and the same custom query cadence.
One Flat Weekly Rate. No Surprises.
Dedicated virtual dental assistants at a fixed weekly cost. 45 hours per week, fully managed. No contracts, no minimums, no hidden fees.
Want to compare against an in-house hire? Use the savings calculator.
Frequently asked questions
Do your billers know Open Dental specifically?
Yes. Staffingly maintains a dedicated cohort of CDT-trained billers who have already worked inside Open Dental production environments. Every biller passes an Open Dental workflow assessment covering Account ledger posting, Insurance Claim status codes, Treatment Plan presentation, and the Manage module before placement on your account.
Will your team rebuild our user queries?
No, unless you want us to. Your existing custom user queries stay in place. We document which queries run for AR aging, denial tracking, and production reporting, then run them on the cadence you specify. If you want a new query built, we can write it during onboarding.
How fast can your team start working our Open Dental claims?
Onboarding for Open Dental typically takes 5 to 7 business days from signed BAA to first parallel claim. Access provisioning is straightforward through Open Dental’s user group system. The first parallel claim batch usually clears in week two.
Do you support multi-location Open Dental installs?
Yes. Open Dental supports multiple clinics in a single database or separate databases per location. We work both setups and assign billers per location or per clinic ID depending on how your group is organized. Reporting stays consistent across sites.
Do you handle dental Medicaid in Open Dental?
Yes. State-specific Medicaid dental billing including frequency caps, downgrade rules, prior auth requirements, and resubmission cadence. All worked inside the Open Dental Insurance module. CHIP coverage workflows included.
What about Open Dental procedure code customization?
Open Dental supports custom procedure codes and adjustment types. We review every custom code during onboarding, map it to the right adjustment bucket, and lock it in writing so every biller treats it consistently across the team.
How does pricing work?
Flat per-biller weekly rate. $399 single biller, $349 at volume (5 or more), $299 enterprise (10 or more). 2-week risk-free pilot at the same rate. No percentage-of-collections fees. No long-term contracts.
How are your billers trained, and where do they work from?
Billers are selected from top-tier healthcare and dental programs, pass rigorous neutral-accent English certifications, and work from biometric-secured HIPAA-aware facilities. Teams are trained specifically for Open Dental billing workflows. Support teams operate globally, including secured facilities in India, Pakistan, and Bangladesh.
President and CEO, Staffingly, Inc. 25+ years in IT consulting and healthcare BPO operations. One of the earliest US operators to set up an RPO/BPO delivery network in India. Leads AI-driven healthcare workflows that help dental practices and DSOs cut admin costs without compromising care.
Senior Process Associate, Staffingly, Inc. BDS from Sri Sai College of Dental Surgery, Telangana. Hands-on experience in dental front-office operations, medical billing, EHR workflows, and US specialty practice administration. Former Dental Health Facilitator at FMS Dental Hospitals and Senior Medical Billing Specialist supporting US dental practices. Reviews dental content for terminology, workflow accuracy, and compliance fit.
