Who Are the Leading Provet Cloud Outsourcing Providers?
Dedicated trained teams work inside your own Provet Cloud system, covering the front desk, scheduling, client messaging, refill queues, invoicing, and reports, end to end. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in Provet Cloud, We Staff
What Is Provet Cloud?
Provet Cloud is a cloud-based veterinary practice management system built by Nordhealth, a Nordic health technology company headquartered in Helsinki. It is used by more than 3,000 veterinary practices worldwide, from single-site general practices to referral hospitals and university teaching hospitals, and it has been growing its North American footprint: Nordhealth announced in late 2024 that Provet Cloud already supported roughly 150 clinics in the United States and had opened a pilot with a US veterinary group operating more than 200 locations. The platform brings scheduling and Online Booking, client and patient records, treatment sheets and a triage board, two-way messaging, invoicing with Provet Pay, insurance claim handling, inventory with wholesaler connections, Health Plans, and analytics dashboards into one system.
That breadth is exactly why practices fall behind on it. Online Booking requests, reminder queues, unanswered two-way messages, refill requests, unfinalized invoices, and reorder alerts all demand daily attention, and the same short-staffed front desk owns them between phone calls and check-ins. Provet Cloud gives a practice more queues than people. That is the gap this service closes.
Who Is This For?
US veterinary practices that run on Provet Cloud and are losing staff hours to it: independent general practices, growing multi-location groups, and emergency and referral hospitals. It fits a two-doctor clinic that needs one trained remote CSR to keep the phones and refill queue clear, and it fits a group rolling Provet Cloud out across locations that needs a central back office for messaging, invoicing follow-up, and reporting.
Where Provet Cloud Practices Lose Time and Money
Online Booking catches the clients who book themselves. The ones who call while your CSRs are checking patients in ring out, and no appointment, message, or callback task ever gets created in Provet Cloud.
See the fixTwo-way messages, voicemails, and Online Booking requests pile up during appointment hours. Whatever is left at close becomes tomorrow’s backlog, and tomorrow has its own.
See the fixAutomated reminders go out from Provet Cloud, yet unconfirmed appointments still no-show. Nobody has time to work the unconfirmed list by phone the day before.
See the fixChewy, Costco, and online pharmacy authorization requests arrive all day. Each one needs a chart check and a doctor sign-off, and they compete with the waiting room for attention.
See the fixFront Desk and Client Records
Our team registers new clients and patients in Provet Cloud and keeps records clean: owner demographics, patient details, species and breed data, referral sources, and consent forms, entered correctly the first time. Clean client and patient records protect each step downstream, from reminders that reach the right owner to invoices that match the right patient. Your on-site CSRs stay with the clients standing in front of them; the remote team owns the data work behind the scenes.
Scheduling and Online Booking
What can a remote specialist do in your Provet Cloud schedule? Build and maintain the appointment book, triage incoming Online Booking requests against your scheduling rules, balance rooms and clinicians to avoid double-booking, work the unconfirmed list by phone before every clinic day, and fill same-day gaps from your recall and waitlist candidates. Fewer no-shows and a fuller book, without pulling your on-site staff off the front desk.
Client Messaging and Reminders
Provet Cloud ties email and SMS messaging to the patient record, which only helps if someone answers. Our team works the two-way message queue through the day, returns voicemails in your practice’s name, makes booster and recheck reminder calls, and logs each contact against the record so your team can see exactly what was said. The daily callback backlog stops rolling over, and clients stop leaving for the clinic that picked up.
Prescription Refills and Pet Insurance Paperwork
Refill requests arrive from the portal, the phone, and third-party pharmacy faxes. Our specialists triage each request, verify the patient and prescription history in Provet Cloud, prepare items for doctor approval, and notify the client when it is ready, on the same day it arrived. We also take pet insurance paperwork off your desk: pulling records, completing claim forms with the owner’s insurer, and answering the records requests that otherwise slow checkout.
Invoicing, Provet Pay, and Health Plans
Provet Cloud is built around a tight estimate-to-invoice workflow, with single-step finalization and Provet Pay for payment collection. Our team keeps that engine fed: turning approved estimates into complete invoices, chasing unfinalized invoices before end of day, posting and reconciling payments, following up on outstanding client balances politely and persistently, and administering your Health Plans so recurring wellness billing, renewals, and lapsed plans get worked every month instead of when someone remembers.
Inventory and Reporting
On the inventory side, our specialists maintain item records, work reorder alerts against your wholesaler connections, track expiry dates, and keep counts honest so techs stop finding empty shelves mid-appointment. On the reporting side, someone on our team owns your reporting calendar in Provet Cloud’s analytics dashboards: revenue, unfinalized invoices, appointment utilization, and the custom reports your manager actually reads, delivered on schedule.
Put a Dedicated Provet Cloud Team on This Work
You have seen what we cover, from the front desk phones to the analytics dashboards. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Provet Cloud queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Provet Cloud
New team members train on your Provet Cloud configuration before they touch live work: your SOPs first, then supervised sessions inside your system covering the appointment book, messaging queues, invoicing workflow, and the reports you care about. A team lead reviews early production daily, and quality checks continue after go-live. Every specialist works under an individual confidentiality agreement with named Provet Cloud credentials, never shared logins, and you can review our activity in your own system at any time.
Why Outsource Provet Cloud Work, and Why Staffingly
Answering services take messages. Billing vendors touch invoices. We staff across the workflow inside Provet Cloud: phones, scheduling, messaging, refills, invoicing, inventory, and reporting, so work stops falling between vendors.
A flat weekly fee per dedicated specialist. No percentage of collections, no per-call pricing, no surprise line items. Every efficiency gain accrues to your practice.
Your team’s SOPs plus supervised training inside your own Provet Cloud database. Our people learn your scheduling rules, your doctors’ preferences, and your clients’ names.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup included at no charge. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your Provet Cloud queues and pain points before we meet.
Named Provet Cloud user accounts per specialist, least-privilege roles, your approval on every account.
Your SOPs plus supervised sessions in your own system; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Data Protection
Veterinary practices are not covered entities under HIPAA, but your client, payment, and patient data deserve the same discipline we bring to human healthcare. Our staff are HIPAA-trained as a baseline, we execute Business Associate Agreements for practices that want them, and our workflows are designed to support strict data protection, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials in your Provet Cloud. Read the complete program at Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated Provet Cloud FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight voicemails, refill requests, and pharmacy faxes, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your revenue, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your PIMS + protocols
- PTO, sick days, and no coverage plan
Calculate Savings
Provet Cloud Outsourcing: Frequently Asked Questions
What tasks can a remote team handle in Provet Cloud?
Client and patient registration, appointment scheduling, Online Booking request triage, two-way message and reminder queues, prescription refill preparation, invoicing and Provet Pay posting, Health Plan administration, inventory upkeep, and reporting. Anything administrative that happens inside Provet Cloud screens, a trained remote specialist can own.
Do you support US practices on Provet Cloud?
Yes. Provet Cloud has a growing US install base, and our teams work US hours in your time zone, on your phone system, in your practice’s name.
Can your team answer our phones, not just work queues?
Yes. Specialists answer on your existing VoIP line or a dedicated US number, book directly into your Provet Cloud appointment book, and log every call against the client record.
How do your staff access our Provet Cloud system?
Through named individual user accounts you approve, with least-privilege roles. No shared logins, and you can review our activity in your own system.
Do you work with Provet Pay and client balances?
Yes. We finalize invoices, post and reconcile payments, and follow up on outstanding client balances. Pricing stays a flat weekly fee per specialist, never a percentage of what you collect.
How fast can a dedicated Provet Cloud team start?
Most teams go live in about 14 days: access setup, training on your SOPs and system configuration, then supervised production. The engagement starts with a 2-Week Free Trial.
Is our client and patient data protected?
Veterinary clinics are not HIPAA covered entities, but we apply the same standard anyway: HIPAA-trained staff, signed confidentiality agreements, SOC 2 Type II, ISO 27001:2022, and $5M in coverage.
Which practice types does this fit?
Provet Cloud settings of all sizes: independent general practices, multi-location groups, emergency and referral hospitals, and university practices with department-level queues.
Veterinary Operations Resources for Provet Cloud Practices
Practical guides from our veterinary pain-point library.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary support workflows described on this page.
Connect on LinkedInSee what a dedicated Provet Cloud team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialProvet Cloud is a trademark of Nordhealth Oy. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by Nordhealth. Staffingly works inside client-owned Provet Cloud systems under client-granted access.