What Are the Best NectarVet Outsourcing Services?
Dedicated trained teams work inside your own NectarVet system, covering the phones, appointment and boarding calendars, SMS queues, refill requests, invoicing, and reports. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Is NectarVet?
NectarVet is a newer all-in-one, cloud-based veterinary practice management platform built in Oakland, California, backed by investors including Bessemer Venture Partners, Bienville Capital, and Fractal Software. It combines appointment and boarding calendars, online scheduling with deposit collection, custom SOAP and surgery templates, digital patient diagrams, anesthesia monitoring charts, AI voice-to-SOAP note generation, NectarCalls AI, 2-way SMS and MMS, a client portal with Rx refill requests, NectarPay embedded payments, AAHA chart of accounts mapping, and inventory that connects to VetCove, with integrations for IDEXX, Henry Schein, and Covetrus. Its pricing runs per full-time veterinarian, which has made it popular with startup clinics and growing general practices.
A platform this young moves fast and automates plenty, but the front desk work it organizes still needs hands: phones that ring during appointments, deposits that need explaining, SMS threads that expect quick answers, refill requests that need a chart check, and end-of-day numbers someone has to reconcile. That staffing gap, not the software, is what this service solves.
Who Is This For?
NectarVet practices that need coverage depth without adding headcount: startup clinics still building a team, independent general practices whose CSRs are stretched across phones and lobby, practices with boarding operations that live and die by calendar accuracy, mobile vets who cannot answer calls mid-visit, and multi-location groups that want one central remote desk. Because NectarVet charges by full-time veterinarian rather than by user seat, adding trained remote staff to the system does not inflate your software bill; you scale people without scaling licenses.
Where NectarVet Practices Lose Time and Money
Small and startup clinics run lean. When the one person who knows the calendar is out, phones, check-ins, and refills all stall at once.
See the fixCorporate hospitals and human healthcare hire from the same front-office talent pool, and an independent clinic’s budget rarely wins that auction.
See the fixClients call after work about sick pets, boarding pickups, and refills. By morning the voicemail box competes with a full lobby for attention.
See the fixChewy and online pharmacy authorization requests arrive all day, each needing a chart check and a doctor sign-off before anything ships.
See the fixFront Desk, Phones, and Client Records
Our specialists answer your phones in your practice’s name and work directly in NectarVet as they talk: registering new clients and patients, keeping owner details and patient records clean, and logging every interaction where your team can see it. Your on-site staff stay with the clients and pets in the building; the remote team owns the ringing line and the record keeping behind it.
Appointments and the Boarding Calendar
We manage both calendars NectarVet gives you: appointments and boarding. On the appointment side, we triage online scheduling requests, explain and collect deposits per your policy, call the unconfirmed list before each clinic day, and backfill cancellations the same morning. On the boarding side, we keep check-in and pickup times accurate, confirm reservations, and call clients about vaccine requirements before arrival day instead of at the counter.
2-Way SMS and the Client Portal
NectarVet’s 2-way SMS and MMS and its client portal keep owners close to the practice, which means someone has to be on the other end. Our team works those queues through the day, sends and answers appointment confirmations, handles routine questions from your approved scripts, routes clinical questions to your staff, and makes recall and follow-up calls so lapsing patients come back before they drift away.
Rx Refill Requests and Pharmacy Faxes
Refill requests arrive through the client portal, the phone, and third-party pharmacy faxes. Our specialists verify the patient and prescription history in NectarVet, prepare each request for doctor approval, process the approved ones, and notify the owner, same day. Pet insurance claim paperwork and records requests ride the same desk, so checkout stops waiting on documents.
Invoicing, NectarPay, and Client Balances
NectarVet auto-generates invoices from charge capture; our team covers the judgment around them. We review invoices against the record before checkout, post and reconcile NectarPay transactions including remote payment links, follow up on outstanding client balances politely and persistently under your policies, and keep the books tidy against NectarVet’s AAHA chart of accounts mapping so your accountant stops chasing mysteries at month end.
Inventory, VetCove, and Reporting
Our specialists maintain item records, work reorder needs through NectarVet’s VetCove connection, and keep counts honest so techs stop finding empty shelves mid-appointment. On reporting, someone on our team owns your calendar: end-of-day reconciliation, revenue and appointment reports, and the exceptions your manager should hear about in plain language, delivered on schedule.
Put a Dedicated NectarVet Team on This Work
You have seen what we cover, from the ringing phone to the boarding calendar. Meet us, pick the seats you need, and watch a trained team work your own NectarVet queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on NectarVet
New team members learn your NectarVet setup before they touch live work: your SOPs, templates, and deposit policies first, then supervised sessions inside your own account covering the calendars, SMS queues, refill workflow, and invoicing. A team lead reviews early production daily and quality checks continue after go-live. Every specialist works under an individual confidentiality agreement with named NectarVet credentials, never shared logins, and you can review our activity in your own system at any time.
Why Outsource NectarVet Work, and Why Staffingly
Answering services take messages and stop. We work inside NectarVet: phones, both calendars, SMS queues, refills, invoicing, inventory, and reporting, one accountable team.
A flat weekly fee per dedicated specialist. No percentage of collections, no per-call pricing. It pairs well with NectarVet’s own per-veterinarian pricing: both bills stay predictable.
Your SOPs plus supervised training inside your own NectarVet account. Our people learn your templates, your deposit policy, and your regular clients.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup included at no charge. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your NectarVet queues and pain points before we meet.
Named NectarVet user accounts per specialist, least-privilege roles, your approval on every account.
Your SOPs plus supervised sessions in your own account; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Data Protection
Veterinary practices are not covered entities under HIPAA, but your client, payment, and patient data deserve the same discipline we bring to human healthcare. Our staff are HIPAA-trained as a baseline, we execute Business Associate Agreements for practices that want them, and our workflows are designed to support strict data protection, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials in your NectarVet. Read the complete program at Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated NectarVet FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, voicemails, portal requests, and pharmacy faxes, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your revenue, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your PIMS + protocols
- PTO, sick days, and no coverage plan
Calculate Savings
NectarVet Outsourcing: Frequently Asked Questions
What tasks can a remote team handle in NectarVet?
Client and patient registration, appointment and boarding calendar management, deposit collection follow-up, 2-way SMS and client portal queues, Rx refill preparation, invoice review, NectarPay posting, inventory upkeep through VetCove, and reporting. Anything administrative that happens inside NectarVet screens, a trained remote specialist can own.
Is NectarVet established enough to build a team around?
It is a newer platform, venture-backed and actively developed, with a clear focus on startup and growing clinics. Our model does not depend on the vendor either way: your team trains on your account and your SOPs, and if your practice ever changes platforms, the same people retrain on the new system.
Can your team answer our phones, not just work queues?
Yes. Specialists answer on your existing VoIP line or a dedicated US number, book directly into NectarVet, and log every call against the client record.
Do you manage boarding as well as appointments?
Yes. We keep the boarding calendar accurate, confirm reservations and pickup times, and call clients about vaccine requirements before arrival day.
How do your staff access our NectarVet account?
Through named individual user accounts you approve, with least-privilege roles. No shared logins, and you can review our activity in your own system.
How fast can a dedicated NectarVet team start?
Most teams go live in about 14 days: access setup, training on your SOPs and templates, then supervised production. The engagement starts with a 2-Week Free Trial.
Is our client and patient data protected?
Veterinary clinics are not HIPAA covered entities, but we apply the same standard anyway: HIPAA-trained staff, signed confidentiality agreements, SOC 2 Type II, ISO 27001:2022, and $5M in coverage.
Which practice types does this fit?
The settings NectarVet itself serves: startup clinics, independent general practices, practices with boarding operations, mobile vets, and growing multi-location groups.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary support workflows described on this page.
Connect on LinkedInSee what a dedicated NectarVet team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialNectarVet is a trademark of its owner, Nectar Vet, Inc. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by NectarVet. Staffingly works inside client-owned NectarVet systems under client-granted access.