Who Provides Remote ezyVet Support Services?
Dedicated trained teams work inside your practice’s own ezyVet site, covering the front desk, appointment book, client callbacks, records requests, pet insurance claim paperwork, invoicing follow-up, and inventory admin. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Admin Work Your Team Does in ezyVet, We Staff
What Is ezyVet?
ezyVet is a cloud practice management system for veterinary teams, founded in New Zealand in 2006 and acquired by IDEXX in June 2021. It runs in the browser and covers scheduling with a real-time calendar, client communication, invoicing and payments, task automation, business reporting, and inventory with purchase orders and reorder levels. A Customer Portal lets clients book online directly into the schedule, and the platform connects to tools such as Vet Radar for treatment sheets, Vello for client engagement, and VetConnect PLUS for diagnostics. It serves general practice, emergency, specialty, equine, corporate groups, and university hospitals.
All that capability generates queues. Portal bookings need review, task lists grow faster than the front desk can clear them, callbacks stack up between check-ins, records requests interrupt checkout, and the inventory file quietly fills with duplicate products nobody has time to reconcile. ezyVet gives a practice the screens; someone still has to work them. That is the gap this service closes.
Who Is This For?
Veterinary practices that run on ezyVet and are losing clinical staff hours to admin: independent general practices, multi-doctor hospitals, emergency and specialty groups, equine practices, and multi-site corporate groups. It fits a two-doctor clinic that needs one remote CSR seat as much as a group that needs a client communication pod across locations. Because ezyVet is fully cloud based, remote seats need no extra infrastructure on your side: you approve a user account and we work in your existing site.
Where ezyVet Practices Lose Time and Money
Each missed call is a booking, a refill, or a worried owner who tries another clinic next time. Most practices have no idea how many calls they lose in a week.
See the fixReminder and confirmation calls are the first task dropped on a busy day, and empty slots follow. The revenue loss compounds quietly month after month.
See the fixOwners need itemized invoices and history for reimbursement claims, and each request pulls the desk away from the lobby at the busiest moment of the visit.
See the fixDuplicate products, stale codes, and items that cannot simply be deleted make ordering and pricing slower and less accurate every month.
See the fixFront Desk and Client Records
Our team keeps ezyVet client and patient records clean: new client setup, contact details, patient demographics, species and breed data, alerts, and consent paperwork attached to the right chart. Clean records protect each step downstream, from reminders that reach the right owner to invoices that match the visit. Your on-site desk stays with the lobby and the phones ring less at the moments that matter.
Scheduling and Online Booking
We manage the ezyVet calendar in real time: building and moving appointments, balancing doctor and tech columns, reviewing Customer Portal bookings before they hit the schedule, and filling gaps from your waitlist. When a same-day emergency lands, we rework the book so the day absorbs it instead of collapsing; we wrote about exactly that in how practices absorb same-day emergencies.
Reminders and Client Communication
Confirmation calls, vaccine and wellness recall outreach, post-visit follow-ups, and portal message triage, all logged in ezyVet so your team sees the trail. Consistent outreach is the difference between a full book and a day of holes, and it is the first thing an overloaded desk drops. A dedicated remote seat makes it the first thing done each morning instead.
Phone Overflow and Callbacks
We answer overflow calls in your practice’s name, book directly into your ezyVet calendar, and work the callback list between calls so the daily backlog actually clears. Owners reach a person instead of voicemail, and your on-site CSRs stop being pulled off the lobby every ninety seconds. Practices that measure it are usually surprised what missed calls already cost them.
Pet Insurance Claim Support
Veterinary medicine is mostly cash and reimbursement based, so the claim work is client-side: owners file with their pet insurer and need itemized invoices, medical history, and claim forms from your practice. Our team pulls records and invoices from ezyVet, completes the practice portion of claim paperwork, and sends documents the same day, so records requests stop slowing your checkout line. Owners get reimbursed faster, and faster reimbursement makes them say yes to care sooner next time.
Invoicing and Payment Follow-Up
We keep ezyVet invoicing tidy: draft invoices reviewed against the visit, estimates prepared for scheduled procedures, statements sent on a calendar, and open balances followed up with polite, scripted calls and emails. This is client accounts receivable, not payer billing, and it responds well to simple consistency: balances get smaller when someone owns the follow-up list each week.
Prescription Refills and Pharmacy Faxes
Refill requests arrive by phone, portal, and a steady stream of third-party pharmacy faxes. We log each request in ezyVet, route it to the doctor for approval under your protocol, prepare the paperwork, and call the owner when it is ready. Clinical decisions stay with your team; the admin around them stops consuming your techs’ afternoons.
Inventory Admin and Reporting
ezyVet’s inventory module supports purchase orders, minimum levels, and automatic reordering, but only if the product file is maintained. We do the unglamorous part: receiving entries, price updates, duplicate cleanup, and the periodic reconciliation that keeps counts honest, including the ezyVet items you cannot simply delete. On the reporting side, we run your business reports on a schedule so revenue, discounting, and inventory trends land in your inbox instead of waiting to be pulled.
Put a Dedicated Remote Team on Your ezyVet Queues
You have seen what we cover, from the appointment calendar to the inventory file. Meet us, pick the seats you need, and watch a trained team work your own ezyVet site before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on ezyVet
New team members train on your practice’s own protocols and ezyVet configuration, drill the workflows in supervised practice before touching production, and go live under a senior lead who reviews their output daily through the first weeks. A trained backup shadows each seat from day one, so a sick day on our side does not become an unanswered phone on yours. Each specialist works under an individual confidentiality agreement with a named, auditable ezyVet login, never shared logins, and reports production to you each evening in your format.
Why Outsource ezyVet Admin, and Why Staffingly
Phone answering vendors take messages. We staff the follow-through too: the booking, the callback, the records request, and the invoice, all inside your ezyVet site.
A flat weekly fee per dedicated specialist. No per-call pricing, no per-task metering, and no percentage of your revenue as you grow.
ezyVet runs in the browser, which makes remote seats practical: named logins you approve, activity you can review in your own system, and no new infrastructure on your side.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup at no charge. 800+ providers served and a 4.9 Google rating you can verify on our listing.
Practice Types We Support on ezyVet
Independent general practices that need the phones answered and the recall list worked; multi-doctor hospitals where the callback backlog outruns the desk; emergency and specialty hospitals that need overnight message triage and referral records handled; equine and mobile practices whose staff are rarely at a desk; and corporate groups that want consistent admin coverage across ezyVet sites without hiring at each location.
Process and Onboarding
20 to 30 minutes on Teams. We map your ezyVet queues, phone volume, and pain points before we meet.
Named ezyVet user account per specialist, least-privilege roles, your approval on each account.
Your protocols and phone scripts plus supervised practice; production work starts under review.
Daily production reports, weekly review, month-to-month after your 2-Week Free Trial.
Security and Compliance
Veterinary records are not governed by HIPAA the way human patient data is, but your client, payment, and business data deserve the same discipline. We apply the program we built for HIPAA-covered medical clients to veterinary work: HIPAA-trained staff, Business Associate Agreements executed on request from day one, workflows designed to support strict confidentiality, SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials so you can review our activity in your own system. Read the complete program at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated ezyVet FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight voicemails, refill requests, and records requests, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your revenue, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your protocols + ezyVet
- Equipment + PTO and sick day coverage
Calculate Savings
Remote ezyVet Support: Frequently Asked Questions
What tasks can a remote assistant do in ezyVet?
Client and patient record upkeep, appointment scheduling and Customer Portal booking review, confirmation and recall calls, callback list work, records requests, pet insurance claim paperwork, invoicing and payment follow-up, prescription refill admin, inventory housekeeping, and scheduled reporting.
How can remote staff work in ezyVet from outside our building?
ezyVet is cloud software that runs in the browser, so a remote specialist signs in through a named user account you approve, the same way your own staff would from home. No extra servers or infrastructure are needed on your side.
Do you handle pet insurance claims for our clients?
We handle the practice side: itemized invoices, medical history, and the practice portion of claim forms, pulled from your ezyVet site and sent promptly. Pet insurance is reimbursement based, so the owner files the claim; we make sure your paperwork is not the bottleneck.
Can you answer our phones and clear the callback list?
Yes. We take overflow calls in your practice’s name, book into your ezyVet calendar live, and work the callback queue between calls, including the messages that stack up overnight and through lunch.
How do your staff access our ezyVet site?
Through named individual user accounts you approve, with least-privilege roles. No shared logins, and you can review our activity in your own system at any time.
Does HIPAA even apply to a veterinary practice?
HIPAA governs human patient data, so veterinary records generally fall outside it. We apply the same program anyway: HIPAA-trained staff, confidentiality agreements, SOC 2 Type II, ISO 27001:2022, and $5M in coverage, because your client and payment data deserve medical-grade handling.
How fast can a dedicated ezyVet team start?
Most teams go live in about 14 days: account setup, training on your protocols, then supervised production. The engagement starts with a 2-Week Free Trial.
Do we keep control of our ezyVet site?
Yes. It stays your system, your data, your logins to grant or revoke. We work inside it and report daily; you can review our activity in your own system.
Veterinary Resources for ezyVet Practices
From our veterinary pain points library, including one written specifically for ezyVet users.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary front office workflows on this page.
Connect on LinkedInSee what a dedicated ezyVet team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialezyVet, Vet Radar, Vello, VetConnect PLUS, and SmartFlow are trademarks of IDEXX Laboratories, Inc. or its affiliates. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by IDEXX or ezyVet. Staffingly works inside client-owned ezyVet systems under client-granted access.