Who Offers the Top DaySmart Vet Outsourcing Services?
Dedicated veterinary virtual teams work inside your own DaySmart Vet system, formerly Vetter Software, covering the front desk, scheduling, client communication, refill queues, invoicing, and inventory. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in DaySmart Vet, We Staff
What Is DaySmart Vet?
DaySmart Vet is the cloud practice management platform that began life as Vetter Software, founded in 2011 in Redwood City, California. DaySmart Software acquired Vetter in February 2021 and folded it into its business management suite under the DaySmart Vet name. Today the vendor reports more than 2,500 practices and 21,000 veterinary professionals on the platform worldwide. The product bundles scheduling and front desk tools, SOAP-note medical records, DaySmart Payments, client communications by email, text, and a pet parent app, inventory management, and a Reporting and Insights suite, with newer additions such as the Daisy voice AI.
The catch is that a cloud PIMS multiplies the places work can pile up. The appointment book, the confirmation queue, the two-way text inbox, the refill requests, the unpaid invoice list, and the reorder report all refresh faster than a short-staffed front desk can clear them, and the phone keeps ringing over all of it. DaySmart Vet organizes the work; someone still has to do it. That is the gap this service closes.
Who Is This For?
Practices that run on DaySmart Vet and are losing clinical hours to admin work: small animal clinics where the front desk doubles as the billing office, equine and mobile practices whose staff are on the road while messages stack up, emergency hospitals juggling walk-ins and callbacks, and multi-location groups that need consistent scheduling and inventory habits across sites. It fits a solo practice that needs one trained assistant just as well as a group that needs a remote pod covering phones, records, and reordering.
Where Veterinary Front Desks Lose Time and Money
Every missed call is a missed appointment, a delayed refill, or a client who tries the clinic down the road. Few practices measure how many they lose.
See the fixConfirmations and reminders exist in DaySmart Vet, but they only work when someone owns the queue daily and calls the clients who ignore the text.
See the fixLab results, refill confirmations, and follow-up calls wait behind whatever walks in the door. The backlog compounds until clients start calling to complain.
See the fixEach departure means weeks of retraining on the PIMS, the protocols, and the clients. The practices that break the cycle stop making one person carry all of it.
See the fixFront Desk and Scheduling
Our team works your DaySmart Vet appointment book the way your best CSR would: booking and rescheduling in the scheduling module, keeping provider columns and room resources tidy, prepping the next day’s schedule, and answering routine client questions in your practice’s name. The benefit is a calendar that stays full and accurate even on the days your on-site team is short, so your veterinarians walk into an organized day instead of a triage exercise.
Client Communication and Reminders
DaySmart Vet gives you email, two-way texting, and a pet parent app; our team makes sure a human is actually behind them. We work the confirmation and reminder queues, answer inbound texts, chase the clients who do not respond, run recall outreach for overdue vaccines and wellness visits, and log every touch in the record. Fewer no-shows, faster answers, and clients who feel like the practice remembers them.
Patient Records and Chart Upkeep
We keep the administrative side of your DaySmart Vet records clean: new client and patient setup, demographics and contact updates, attaching lab results and referral documents to the right chart, merging duplicates, and keeping reminder settings accurate. Clinical judgment stays with your team; we make sure the chart your veterinarian opens is complete, current, and findable.
Prescription Refill Queues
Refill requests arrive by phone, text, portal, and third-party pharmacy fax, and they stack up fast. Our team triages the queue in DaySmart Vet: verifying the patient and medication, checking that the visit history supports a refill under your practice’s VCPR policy, preparing the request for your veterinarian’s approval, and coordinating with the pharmacy once it is authorized. Approval stays with your DVM in every case; the paperwork around it stops consuming your techs.
Invoicing and Payments
We keep charges honest and current: building and reviewing invoices in DaySmart Vet, checking that services performed made it onto the bill, posting payments taken through DaySmart Payments, following up on declined cards and open balances, and reconciling the day before close. Missed charges are one of the quietest revenue leaks in veterinary medicine; a dedicated person watching the invoice list is the simplest fix.
Inventory and Supply Chain
DaySmart Vet tracks inventory in real time, but reorder points, cycle counts, and receiving still need an owner. Our team maintains item records, watches quantities against your par levels, prepares purchase orders for approval, reconciles received orders against invoices, and flags shrinkage patterns so you see them monthly instead of at year-end count. Your shelves stay stocked without your techs playing warehouse manager.
Pet Insurance and Records Requests
Pet insurance claims and records requests interrupt checkout and pull staff off the desk. We compile the visit records, invoices, and history the insurer or the requesting clinic needs from DaySmart Vet, send them through your approved channels, and track each request to completion, so a records request stops being a twenty-minute detour for whoever happens to be at the desk.
Reporting and End-of-Day Admin
The Reporting and Insights suite in DaySmart Vet only earns its keep if someone runs it. We produce the reports your practice manager actually reads: daily reconciliation, open invoices, appointment fill rates, reminder compliance, and inventory movement, on a calendar, in your format. Ends of day close on time, and the numbers that signal trouble surface while they are still small.
Put a Dedicated DaySmart Vet Team on This Work
You have seen what we cover, from the appointment book to the reorder report. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own DaySmart Vet queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on DaySmart Vet
Before anyone touches your system, new team members study our SOP library for cloud veterinary workflows, then train on your own DaySmart Vet setup in live sessions with your staff: your appointment types, your reminder protocols, your refill policy, your inventory par levels. Production starts supervised, with a senior team member reviewing output daily, and you receive a production report every evening in your format. Every specialist works under an individual confidentiality and security agreement with named DaySmart Vet credentials, never shared logins.
Why Outsource DaySmart Vet Work, and Why Staffingly
Answering services cover phones. Billing firms cover invoices. We staff across the workflow: front desk, communication, refills, records, inventory, and reporting, so work stops falling between vendors.
A flat weekly fee per dedicated specialist. No per-call charges, no per-claim charges, no percentage of your collections. The math stays simple as your practice grows.
Recall outreach, VCPR-aware refill triage, pet insurance records requests, cycle counts, and purchase orders. This is the work our veterinary service line is built around, not a medical script with the nouns swapped.
Most teams go live in about 14 days. 2-Week Free Trial. A trained backup steps in at no charge. 800+ providers served, with a 4.9 Google rating you can verify on our listing.
Practice Types We Support on DaySmart Vet
DaySmart Vet’s own footprint spans small animal clinics, equine practices, mobile veterinarians, emergency hospitals, multi-location groups, specialty care, and shelter medicine, and our staffing model flexes the same way. A mobile practice might need one assistant answering calls and texts while the veterinarian drives; an emergency hospital might need overnight admin coverage for records and callbacks; a multi-location group might need one remote pod enforcing the same scheduling and inventory habits at every site.
Process and Onboarding
20 to 30 minutes on Teams. We map your DaySmart Vet queues and pain points before we meet.
Named DaySmart Vet user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs plus our cloud PIMS training library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
Your client data is business-critical even when it is not regulated like human health records, and we treat it that way. HIPAA-trained staff, Business Associate Agreements executed with every client, workflows designed to support HIPAA compliance, SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials, so you can review our activity in your own system. Read the complete program at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated veterinary FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight voicemails, refill requests, and records requests, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your PIMS + protocols
- Software seat + equipment + PTO coverage
Calculate Savings
DaySmart Vet Outsourcing: Frequently Asked Questions
What tasks can a virtual assistant do in DaySmart Vet?
Appointment booking and rescheduling, confirmation and reminder queues, two-way client texting, recall outreach, patient record upkeep, refill queue triage, invoicing and payment posting, inventory counts and purchase order prep, records requests, and reporting. Anything administrative that happens inside DaySmart Vet screens, a trained remote assistant can own.
We still call our system Vetter. Is this the same platform?
Yes. Vetter Software was acquired by DaySmart Software in February 2021 and became DaySmart Vet. Our team supports the current platform, whichever name your practice uses for it.
How do your staff access our DaySmart Vet account?
Through named individual user accounts you approve, with least-privilege roles. No shared logins, and you can review our activity in your own system at any time.
Can you answer our phones and client texts in our practice’s name?
Yes. Your dedicated team answers calls and the DaySmart Vet text inbox as your practice during the hours you set, using your greetings and your protocols, and logs each contact in the record.
How are prescription refills handled?
We triage the request, verify the patient and medication, check the visit history against your practice’s VCPR policy, and prepare the refill for your veterinarian’s approval. Authorization decisions stay with your DVM in every case.
How fast can a dedicated DaySmart Vet team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is our client and patient data safe with a remote team?
HIPAA-trained staff, executed Business Associate Agreements, SOC 2 Type II, ISO 27001:2022, and $5M in coverage, with named individual credentials. Full detail on our security page.
Do we keep control of our DaySmart Vet system?
Yes. It stays your account, your data, and your logins to grant or revoke. We work inside it and report daily; you can review our activity in your own system.
Veterinary Resources for DaySmart Vet Teams
Practical answers to the problems veterinary front desks bring us most often.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary workflows on this page.
Connect on LinkedInSee what a dedicated DaySmart Vet team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialDaySmart Vet and Vetter Software are trademarks of DaySmart Software. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by DaySmart Software. Staffingly works inside client-owned DaySmart Vet systems under client-granted access.