Who Offers the Top Covetrus Pulse Outsourcing Services?
Dedicated trained teams work inside your own Covetrus Pulse system, covering scheduling, client messages, patient records, refill queues, invoicing, and pet insurance claim paperwork, from any location, because Pulse runs in the browser. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in Pulse, We Staff
What Is Covetrus Pulse?
Covetrus Pulse is the cloud practice management platform from Covetrus, the company that also offers the server-based systems Avimark and Impromed. It began life as eVetPractice and was rebranded as Pulse, and the vendor now positions it as the industry’s first cloud-based all-in-one veterinary operating system, its term is vOS. The whole platform runs in the browser: electronic medical records, the treatment board, a task dashboard, Clinic Reports, customized fillable forms, Covetrus Comms for client messaging, CarePlans, Covetrus Payments, vRxPro prescription management, and embedded Covetrus AI, plus integrations with 250+ third-party applications.
Cloud software changes where work happens, not how much of it there is. Automated reminders still produce replies a person must answer. Online booking still produces schedules a person must groom. The task dashboard still fills with items a person must close. What Pulse genuinely changes is access: a trained remote specialist logs into the same browser system your front desk uses, with nothing to install and no server to reach, which makes it one of the most natural platforms in veterinary medicine to staff remotely. This page is about putting that advantage to work.
Who Is This For?
Cloud-first practices that chose Pulse or its predecessor eVetPractice for anywhere access, multi-site groups that want every location in one browser system, new practices that started on Pulse from day one, and clinics arriving from a server-based system that suddenly find remote staffing practical for the first time. If your team lives in the Pulse dashboard and still cannot get to all of it, you are who this page is for.
Where Pulse Practices Lose Time and Money
A cloud system is awake all night; your front desk is not. Emergency triage questions, booking requests, and refill calls that arrive after close either roll to voicemail or interrupt someone’s dinner.
See the fixPet insurance records requests land at the busiest moment of the visit. The client waits at the counter while someone hunts for records and itemized invoices that could have been prepared in advance.
See the fixEmergency and after-hours hospitals staff clinicians for the night but rarely staff the phone, so the night tech answers between patients. Calls get missed exactly when callers are most frightened.
See the fixEuthanasia visits come with forms, aftercare arrangements, and payment handling that no grieving client should wait through and no team member enjoys rushing. Preparing it in advance is a kindness a busy desk rarely has time for.
See the fixScheduling and the Task Dashboard
Our team books, confirms, and reschedules directly on your Pulse calendar, grooms the appointments that online booking drops in overnight, keeps the treatment board current, and works the task dashboard so items get closed instead of scrolling out of sight. Because Pulse is browser-based, a remote specialist sees exactly what your front desk sees, in real time, and the schedule stops depending on who happens to be standing at the counter.
Records and Fillable Forms
We keep Pulse records clean: new client and patient setup, contact updates, document filing, weight and vaccine history entry from completed visits, and consistent completion of your customized fillable forms, from new-client intake to surgical consent prep. We also handle records requests from referring clinics and specialty hospitals the same day they arrive. For practices that want visit documentation help beyond record upkeep, our veterinary scribing team is a separate, dedicated service.
Client Messages and Communication
Pulse practices typically run client messaging through Covetrus Comms, and automation is only half of that conversation. Reminders go out automatically; the replies, reschedule requests, photo questions, and “is this urgent?” messages that come back need a person, quickly. Our team answers inbound messages in your practice’s voice, makes confirmation and recall calls, handles post-op and welcome follow-ups, and covers phone overflow so calls stop dying in voicemail the moment your desk gets busy.
Pet Insurance Claim Support
Most pet insurance reimburses the client after they pay you, which makes the practice’s documentation speed the whole experience. We pull itemized invoices and medical records from Pulse, complete the practice portion of claim forms, send documentation the same day, and answer insurer follow-up requests. Checkout stops stalling on records requests, and clients get reimbursed while the visit is still fresh in their minds.
Refill Queue and Online Pharmacy Requests
Between phone requests, Comms messages, third-party pharmacy faxes, and your Covetrus online pharmacy where you offer one, refill work arrives from more directions on Pulse than on almost any other platform. We collect all of it into one queue, verify patient and prescription history, prepare each request for your DVM’s authorization inside your vRxPro flow where you use it, and close the loop with the client when the script is ready.
Invoicing, Payments, and Clinic Reports
Veterinary money moves at checkout, so we keep the money screens honest: estimates built from your fee schedule, invoices matched to the visit, payments posted through your own Covetrus Payments or processor, open balances followed up by phone and email, and end-of-day reconciled every night. Then we run your Clinic Reports on a calendar your manager sets once, so the numbers arrive checked instead of waiting to be remembered. Handling is PCI-aware throughout, and card data stays in your own payment system.
Inventory Upkeep
Pulse connects inventory to the wider Covetrus supply network, and the shelf still needs counting. We run scheduled cycle counts against on-hand quantities, reconcile variances, keep item data and reorder settings current after busy stretches, and prepare order lists for your manager’s approval. Purchasing decisions stay yours; the data underneath them stays true.
Put a Dedicated Pulse Team on This Work
You have seen what we cover, from the task dashboard to the claim forms. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Pulse queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Covetrus Pulse
Because Pulse is browser-based, training starts fast: you create a named user, set its permissions, and our specialist is looking at your real configuration on day one, under supervision. New team members study your SOPs, your appointment types, your form set, your Comms templates, and your escalation rules for anything clinical, through our SOP library and supervised live sessions with your staff. Daily output review continues until your manager signs off, and a trained backup shadows the account from week one. Anything a specialist does in your system happens under a named login you approved, and you can review our activity in your own system.
Why Outsource Pulse Work, and Why Staffingly
No VPN, no server, no remote desktop. A named Pulse login in a browser puts a trained specialist inside the same system your front desk uses, from day one.
Covetrus reports its embedded AI saves vets an average of six hours a week. Automation sends; humans answer. We staff the replies, calls, exceptions, and judgment calls the software hands back.
A flat weekly fee per dedicated specialist. Not per call, not per task, and never a percentage. Your busiest week costs the same as your slowest.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup at no charge. 800+ providers served and a 4.9 Google rating you can verify on our listing.
Practice Types We Support on Pulse
Single-site clinics that went cloud for flexibility, multi-location groups running every site in one Pulse instance, de novo practices that started on Pulse and run a lean front office, emergency and after-hours hospitals whose overnight phones need a dedicated owner, and practices mid-move from a server-based system. If the practice runs on Pulse, the team we assign trains on your specific configuration.
Process and Onboarding
20 to 30 minutes on Teams. We map your Pulse queues, message volume, and biggest gaps before we meet.
A named Pulse user per specialist, permissions you set, browser access with nothing to install, your control over every account.
Your SOPs, your forms, your Comms templates, your escalation rules. Supervised production from day one.
Daily production reports, weekly review, month-to-month after your 2-Week Free Trial.
Security and Data Handling
Veterinary medicine is not covered by HIPAA. We protect your client and patient data as if it were anyway: the same HIPAA-trained staff, SOC 2 Type II attestation, ISO 27001:2022, and $5M E&O and cyber liability coverage our medical clients rely on, applied to your practice. Every specialist works under a signed confidentiality agreement and a named login with least-privilege access, client payment data stays inside your own payment system with PCI-aware handling, and you can deactivate any account the moment you choose. The full program is documented at Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated veterinary FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight voicemails, Comms replies, and refill requests, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your practice + Pulse
- Equipment + PTO and sick-day coverage
Calculate Savings
Covetrus Pulse Outsourcing: Frequently Asked Questions
What tasks can a remote team do in Covetrus Pulse?
Scheduling and confirmations, task dashboard work, treatment board upkeep, client message responses, record and form maintenance, records requests, refill prep for DVM authorization, invoicing and payment posting, Clinic Reports on a calendar, pet insurance claim paperwork, and inventory counts. Administrative work inside Pulse; clinical decisions stay with your team.
Is Covetrus Pulse the same as eVetPractice?
Yes. Pulse is the platform formerly known as eVetPractice, rebranded and expanded by Covetrus into its cloud flagship. Practices that started on eVetPractice are on the same system this page covers.
How do your staff access our Pulse system?
Through a named Pulse user account you create, with permissions you set. Pulse runs in the browser, so there is no VPN, server access, or remote desktop to arrange, and you can deactivate any account at any time.
Pulse has built-in AI. Why would we still need people?
Automation sends reminders and drafts routine work; it does not answer the phone, negotiate a reschedule, chase an insurer, or make the judgment call on an anxious client’s message. We staff the human half of the workflow that automation creates more of, not less.
We are moving from Avimark or Impromed to Pulse. Can you cover us during the transition?
Yes. A dedicated team keeps confirmations, callbacks, refill prep, and message responses running while your staff learn the new system, which is when practices most often drop the ball. We support the surrounding workload; your Covetrus onboarding handles the data migration itself.
Veterinary practices are not covered by HIPAA. Why does your security stack mention it?
Because our staff and controls are built for medical clients, and your practice gets the same standard: HIPAA-trained specialists, SOC 2 Type II, ISO 27001:2022, signed confidentiality agreements, and $5M in coverage, applied to veterinary client data even though the law does not require it.
What does a Pulse support team cost?
A flat weekly fee per dedicated specialist: $399 for 1 to 4 FTEs, $349 for 5 or more, $299 for 10 or more. No setup fees, no per-call or per-task charges. Flat fee, never a percentage.
How fast can a dedicated Pulse team start?
Often faster than on server-based systems, because access is a browser login you control. Most teams go live in about 14 days: access setup, training on your SOPs and configuration, then supervised production, starting with a 2-Week Free Trial.
Veterinary Resources for Pulse Practices
Our published research on the problems this page solves.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary support workflows on this page.
Connect on LinkedInSee what a dedicated Pulse team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialCovetrus Pulse, eVetPractice, Covetrus Comms, Covetrus Payments, vRxPro, Avimark, and Impromed are trademarks of Covetrus, Inc. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Covetrus. Staffingly works inside client-owned Covetrus Pulse systems under client-granted access.