What Are the Best Impromed Outsourcing Services?
Dedicated trained teams work inside your own Impromed system, covering multi-doctor scheduling, client callbacks, patient records, refill queues, invoicing and end-of-period reports, and pet insurance claim paperwork. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in Impromed, We Staff
What Is Impromed?
Impromed is a server-based veterinary practice management system from Covetrus, the company that also offers Avimark and the cloud platform Covetrus Pulse, and the vendor reports more than 2,500 practices run it. Where its siblings lean toward the classic single-site clinic, Impromed’s reputation is depth: heavily customizable medical records tabs and forms, a Treatment Plans module that turns the paper whiteboard electronic, more than 250 business and practice reports, DICOM integration for imaging, a mobile edition, and vRxPro integration for prescription management. It is a common choice for multi-doctor hospitals and mixed or equine practices, where Impromed Equine adds ambulatory tools and flexible billing.
Depth cuts both ways. A system with 250+ reports only helps if someone runs the right ones on a schedule. Customizable follow-up lists only recover revenue if someone calls through them. A multi-doctor calendar only stays full if someone confirms, fills cancellations, and rebalances columns all day. Impromed gives a hospital more configured workflow than most front desks have hands for, and that unworked configuration is exactly where this service earns its keep.
Who Is This For?
Impromed’s natural home is the practice that outgrew a simple setup: multi-doctor hospitals juggling provider columns and treatment areas, practices with departments that each need their own reports, and mixed-animal or equine operations that bill from the truck as much as from the desk. Those are also the practices where administrative volume grows faster than headcount. If your Impromed is configured well but half its lists go unworked, this service is built for you.
Where Impromed Hospitals Lose Time and Money
Lab results to report, post-op checks, estimate follow-ups, and no-show reschedules pile into follow-up lists that a busy multi-doctor front desk rarely finishes. Every rolled-over callback is deferred revenue and a client wondering why nobody called.
See the fixWhen records requests, form filing, and data entry have no owner, they land on technicians. Every clerical hour a tech works is a clinical hour the hospital paid for and did not get.
See the fixA deeply customized system is only as good as the staff who know its setup, and every departure walks that knowledge out the door. Training the next hire takes months the schedule does not have.
See the fixOne emergency squeezed into a full multi-doctor book means a cascade of calls: moved appointments, waitlist offers, and apologies. Without a person dedicated to that cascade, the whole day slips.
See the fixMulti-Doctor Scheduling and the Treatment Board
Impromed’s calendar handles color-coded, multi-provider scheduling, and our team keeps it honest: booking and rebalancing across provider columns, confirming tomorrow’s appointments today, offering cancellations to the waitlist, entering boarding and recurring visits, and absorbing the call cascade when a same-day emergency forces the book to move. Where your hospital runs the Treatment Plans module as its electronic whiteboard, we keep patient status and task entries current so the treatment area and the front desk see the same truth.
Client Callbacks and Follow-Up
The daily callback list is where multi-doctor hospitals quietly lose clients: lab result calls, post-surgery checks, estimate follow-ups, and welcome calls that fall through because the desk does not get a quiet hour. Our team works your Impromed follow-up lists to zero every day, in your practice’s name, and logs every contact in the record. Hospitals that have lived with a permanent callback backlog usually see it cleared within the first weeks.
Patient Records and Forms
Impromed’s customizable medical records tabs and forms are a strength that demands upkeep. We enter new clients and patients, keep contact and patient details current, file scanned documents and DICOM-linked imaging reports to the right chart, complete your custom forms consistently, and handle records requests from referring clinics and specialty hospitals. That takes the clerical load off your technicians, whose clerical hours are the most expensive in the building after the doctors’.
Refill Requests and Pharmacy Faxes
Refill volume scales with doctor count, and so do the third-party pharmacy faxes that arrive all day asking for approvals. We gather requests from phone, voicemail, and fax into one queue, verify patient and prescription history in Impromed, prepare each item for DVM authorization, work within your vRxPro flow where you use it, and call the client when the script is ready. The pharmacy fax flood gets a daily owner instead of an occasional volunteer.
Invoicing and End-of-Period Reporting
Veterinary revenue is earned at checkout, and in a multi-doctor hospital small invoice errors multiply fast. We build estimates from your fee schedule, keep invoices matched to what happened in each treatment area, post payments, follow up on open balances, and balance end-of-day. Then we put Impromed’s reporting library to work: of the 250+ business and practice reports available, we run the handful your manager actually needs, on a calendar, and send them with the numbers already checked. Handling is PCI-aware throughout, and card data stays in your own payment system.
Pet Insurance Claim Support
Pet insurance runs on reimbursement: the client pays in full at checkout, then files with their insurer, and the practice supplies the documentation. In a busy hospital those records pulls and claim forms stack up behind the clinical work. Our team completes the practice portion of claim forms, pulls itemized invoices and record excerpts the same day, and answers insurer follow-up requests, so insurance paperwork stops slowing your checkout line and your clients stop waiting weeks for reimbursement.
Inventory and Purchasing Prep
Inventory is one of Impromed’s best-known strengths, with reorder tracking, cost analysis, and vendor management built in, and it still needs human hours to stay true. We run scheduled cycle counts, reconcile on-hand quantities against the system, investigate variances, keep reorder data current after busy stretches, and prepare purchase lists for your manager’s sign-off. Your hospital keeps every purchasing decision; we keep the data those decisions depend on.
Put a Dedicated Impromed Team on This Work
You have seen what we cover, from the provider columns to the purchase lists. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Impromed queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Impromed
A customized Impromed is unique to the hospital that built it, so we train on yours, not on a generic demo. New team members study your SOPs, your records tabs and forms, your appointment types and provider rules, and your escalation paths for anything clinical, through our SOP library and supervised live sessions with your staff. Every specialist starts under supervision with daily output review, and a trained backup shadows the account from week one so coverage does not depend on one person. Anything a specialist does in your system happens under a named login you approved, and you can review our activity in your own system.
Why Outsource Impromed Work, and Why Staffingly
One remote seat helps a solo clinic; a hospital needs a pod. We staff scheduling, callbacks, records, refills, and reporting as one coordinated team that scales with your doctor count.
A flat weekly fee per dedicated specialist. Not per call, not per task, and never a percentage. Adding a doctor does not add a markup.
Impromed rewards customization, so generic training fails it. Your team learns your tabs, your forms, your lists, and your report calendar before touching production.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup at no charge. 800+ providers served and a 4.9 Google rating you can verify on our listing.
Practice Types We Support on Impromed
Multi-doctor small animal hospitals balancing provider columns and treatment areas, mixed-animal practices splitting time between the clinic and the road, equine and ambulatory operations on Impromed Equine, and growing groups whose front-desk turnover keeps erasing hard-won system knowledge. If the hospital runs on Impromed, the team we assign trains on your specific configuration.
Process and Onboarding
20 to 30 minutes on Teams. We map your provider schedule, follow-up lists, and report needs before we meet.
Named Impromed user logins per specialist through the remote access method you approve, with your control over every account.
Your SOPs, your records tabs and forms, your lists, your escalation rules. Supervised production from day one.
Daily production reports, weekly review, month-to-month after your 2-Week Free Trial.
Security and Data Handling
Veterinary medicine is not covered by HIPAA. We protect your client and patient data as if it were anyway: the same HIPAA-trained staff, SOC 2 Type II attestation, ISO 27001:2022, and $5M E&O and cyber liability coverage our medical clients rely on, applied to your hospital. Every specialist works under a signed confidentiality agreement and a named login with least-privilege access, client payment data stays inside your own payment system with PCI-aware handling, and you can revoke any account the moment you choose. The full program is documented at Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated veterinary FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight voicemails, refill requests, and pharmacy faxes, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your hospital + Impromed
- Equipment + PTO and sick-day coverage
Calculate Savings
Impromed Outsourcing: Frequently Asked Questions
What tasks can a remote team do in Impromed?
Multi-provider scheduling, confirmation and waitlist calls, follow-up list callbacks, patient record and form upkeep, records requests, refill request prep for DVM authorization, estimates and invoicing, payment posting, report runs, and inventory cycle counts. Administrative work inside Impromed screens; clinical decisions stay with your team.
Can a remote team really keep a multi-doctor schedule full?
Yes, because that is a volume problem, not a proximity problem. Confirmations, waitlist offers, cancellation backfills, and emergency-day rebooking are phone and system work, and a dedicated person doing only that outperforms a front desk doing it between check-ins.
How do your staff access our Impromed system?
Impromed runs on your own server, so access happens through the remote access method you already use or one you approve, with a named Impromed login per specialist. You grant every account, you set the permission level, and you can revoke access at any time.
Can you run our Impromed reports?
Yes. Impromed ships more than 250 business and practice reports, and most hospitals use a handful. We build a reporting calendar with your manager, run the agreed reports on schedule, check the numbers, and deliver them ready to read.
Do you support Impromed Equine practices?
Yes, for the administrative side: callback lists, scheduling around farm calls and haul-ins, invoicing that follows the visit, records requests, and inventory counts. Clinical and on-truck work stays with your team.
Veterinary practices are not covered by HIPAA. Why does your security stack mention it?
Because our staff and controls are built for medical clients, and your hospital gets the same standard: HIPAA-trained specialists, SOC 2 Type II, ISO 27001:2022, signed confidentiality agreements, and $5M in coverage, applied to veterinary client data even though the law does not require it.
What does an Impromed support team cost?
A flat weekly fee per dedicated specialist: $399 for 1 to 4 FTEs, $349 for 5 or more, $299 for 10 or more. No setup fees, no per-call or per-task charges. Flat fee, never a percentage.
How fast can a dedicated Impromed team start?
Most teams go live in about 14 days: access setup, training on your SOPs and Impromed configuration, then supervised production. The engagement starts with a 2-Week Free Trial.
Veterinary Resources for Impromed Hospitals
Our published research on the problems this page solves.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the veterinary support workflows on this page.
Connect on LinkedInSee what a dedicated Impromed team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialImpromed, Impromed Equine, Avimark, Covetrus Pulse, and vRxPro are trademarks of Covetrus, Inc. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Covetrus. Staffingly works inside client-owned Impromed systems under client-granted access.