Who Offers the Top SRS Pharmacy Systems Outsourcing Services?
Dedicated HIPAA-trained specialists work inside your own SRS system, on the PKon Rx queues your team runs today: prescription data entry, phones and refills, third-party rejections, A/R, and inventory. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in PKon Rx, We Staff
What Is SRS Pharmacy Systems?
SRS Pharmacy Systems is a pharmacy software company based in Caro, Michigan, serving independent retail pharmacies and small chains. The centerpiece of the suite is PKon Rx, its Surescripts-certified dispensing system: e-prescriptions land in the RxQueue, hard copies come in through PKon Scan, and the system reaches into nearly every corner of the store through named modules like Delivery Manager, PhoneManager, IVR, POS with EMV processing, A/R, LTC MAR, multi-state PMP reporting, 340B support, Auto-Fax, and barcoded bagging. SRS reports 98 percent customer retention and staffs its support desk with certified pharmacy technicians. If you searched for PKonRx support, this is the same system and the same service.
That module list is also the daily workload. The RxQueue, the scan queue, the phone log, the rejection list, the A/R ledger, and the wholesale order all need attention before close, and in most SRS stores the same few people carry them between customers. That is the exact gap this service closes.
Who Is This For?
Pharmacies that run on SRS and are losing staff hours to it: independent community stores, multi-store independents, stores with an LTC facility book, and 340B contract pharmacies. It fits a single store that needs one trained specialist on data entry and phones, and a busier operation that needs a billing desk plus an inventory owner.
Where SRS Pharmacies Lose Time and Money
When the queue outgrows the roster, the fix defaults to longer shifts. Payroll climbs, people burn out, and the backlog is still there Monday.
See the fixFees that used to claw back months later now compress margin at the point of sale, and cash planning gets harder while the workload stays the same.
See the fixEach new contract pharmacy relationship adds reconciliation and audit-readiness work that nobody at the counter has hours for.
See the fixMigrations carry their own tax: lost pricing tables, retraining, and months of cleanup. Often the better math is putting dedicated hands on the SRS system that already works.
See the fixPrescription Data Entry and Scanning
Our specialists enter new prescriptions and keep PKon Rx profiles clean: demographics, insurance and plan detail, prescriber records, and the scanned hard copies that PKon Scan brings in, indexed and matched so the original is one click away when a payer or auditor asks for it. Accurate entry up front is the cheapest rejection prevention a pharmacy can buy.
Phones, IVR Overflow, and Refills
PhoneManager and the IVR catch calls, but somebody still has to work what they capture. Our team processes refill requests from the IVR and RxQueue, returns voicemails in your pharmacy’s name, chases stalled prescriber authorizations, and sends pickup reminders through your text alert workflow, so the queue is empty at close instead of rolling into tomorrow.
Rejections and Third-Party Follow-Up
We work the third-party rejection queue inside PKon Rx: plan changes, refill-too-soon edits, coverage terminations, and coordination-of-benefits questions. Our specialists verify coverage, correct and resubmit the claim, and sit through the payer hold time so your technicians stay on the fill line, not on hold.
Prior Authorization Coordination
When a claim rejects for prior authorization, our team starts the paperwork the same day: contacting the prescriber’s office, preparing and tracking the request to a decision, and noting the outcome in PKon Rx so the fill is ready the moment approval lands. We run this workflow at scale for specialty pharmacies today; the published prior authorization case study shows the model.
LTC MAR and Facility Support
For stores with a facility book, SRS’s LTC MAR capability turns your pharmacy into the facility’s back office, and that workload deserves its own hands. Our specialists support order intake for pharmacist verification, keep census records current, prepare MAR paperwork for cycle fills, and follow up on facility billing questions, while dispensing decisions and clinical review stay with your licensed staff.
A/R and House Accounts
PKon Rx’s A/R module carries the store’s real receivables: house accounts, facility invoices, and secondary claims. Dedicated billers keep statements going out on schedule, post what comes back, chase what does not, and reconcile deposits weekly, which steadies cash through squeezes like the DIR hangover.
Purchasing and Inventory
SRS’s EDI wholesale ordering and perpetual inventory tools need a daily owner: orders placed against real usage, receiving reconciled to invoices, cycle counts kept honest, returns processed, and price files current so margin reports mean something. Owners tell us inventory is the first job dropped when the counter gets busy; on a dedicated desk it stops competing with the fill line.
Reports, 340B, and Audit Prep
Someone on our team owns your reporting cadence: fill volumes, rejection trends, A/R aging, PMP reporting checks, and 340B reconciliation support as the contract book grows. When a PBM audit letter arrives, we assemble the scanned hard copies, signatures, and delivery confirmations the auditor wants, so clerical recoupments get contested with documentation instead of absorbed.
Put a Dedicated SRS Team on These Queues
You have seen what we cover, from the intake scan to audit prep. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own PKon Rx queues before you commit to anything.
Book Your 2-Week Free TrialWhy Outsource SRS Work, and Why Staffingly
Most vendors sell pharmacy billing alone. We staff across the PKon Rx workload: data entry, phones, rejections, A/R, inventory, and reporting, so tasks stop falling between vendors.
SRS pharmacies are independents, and independents feel every basis point of margin. Our pricing is a flat weekly fee per dedicated specialist, so every efficiency gain stays with your store.
Staffingly runs dedicated pharmacy teams today: order entry, billing, audit support, and customer service. Read the published pharmacy case studies.
Most teams go live in about 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, and a 4.9 Google rating you can verify on our listing.
How Our Teams Train and Go Live on SRS Pharmacy Systems
New team members train on your pharmacy’s real workflows before they touch production: your SOPs, your RxQueue and refill routines, your plan mix, then supervised sessions inside your PKon Rx environment with your approval at each step. Once live, the team reports production every evening in your format: scripts entered, calls handled, rejections cleared, statements out. Each specialist signs an individual HIPAA agreement and works under named, auditable SRS credentials, never shared logins.
Pharmacy Types We Support on SRS
Independent community pharmacies (one specialist covering data entry, phones, and rejections), multi-store independents (shared coverage with one reporting cadence), stores with LTC facility books (census, MAR paperwork, and facility billing), and 340B contract pharmacies (reconciliation and audit-ready records).
Process and Onboarding
20 to 30 minutes on Teams. We map your PKon Rx queues, volumes, and pain points before we meet.
Named SRS user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs plus supervised production inside your PKon Rx system from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated SRS FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight refill requests, IVR messages, and eScripts in the queue, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your plan mix + software
- Software seat + equipment + PTO coverage
Calculate Savings
SRS Pharmacy Systems Outsourcing: Frequently Asked Questions
What makes an SRS outsourcing service one of the top options?
Three things: the team works inside your own PKon Rx system instead of pulling data into theirs, coverage spans the whole store rather than billing alone, and pricing is a flat fee instead of a percentage of collections. That is the model Staffingly staffs.
What tasks can a remote specialist do in PKon Rx?
Prescription data entry, scanned hard copy handling, RxQueue and refill processing, phone and IVR overflow, third-party rejection work, prior authorization coordination, A/R and house account billing, purchasing paperwork, and report pulls. Administrative work inside SRS screens, a trained specialist can own.
Is PKonRx the same thing as SRS Pharmacy Systems?
Effectively yes. PKon Rx is the dispensing system at the center of the SRS suite from SRS Pharmacy Systems of Caro, Michigan. Pharmacies searching for PKonRx support and SRS support need the same coverage, and this page describes it.
Can you cover our LTC facility book too?
Yes. SRS ships LTC MAR capability, and our specialists support the facility side: order intake for pharmacist verification, census upkeep, MAR paperwork support, and facility billing follow-up.
How do your staff access our SRS system?
Through named individual user accounts you approve, with least-privilege roles and full audit trails. No shared logins, no offline exports of patient data.
What does a dedicated SRS specialist cost?
A flat weekly fee per dedicated specialist: $399 for 1 to 4 FTEs, $349 for 5 or more, $299 at 10 or more. Each covers a 9 hour day with a trained backup at no charge, never a percentage of your collections.
How fast can an SRS support team start?
Most teams go live in about 14 days: access setup, training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced pharmacy work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Pharmacy Resources for SRS Teams
From the Staffingly pharmacy library: the problems these teams are built to remove.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the pharmacy support workflows described on this page.
Connect on LinkedInSee what a dedicated SRS team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your pharmacy.
Claim Your 2-Week Free TrialSRS, PKon Rx, and PKon Scan are trademarks of SRS Pharmacy Systems, Inc. of Caro, Michigan. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by SRS Pharmacy Systems. Staffingly works inside client-owned SRS systems under client-granted access.