Where Do You Find Top-Rated FrameworkLTC Virtual Support Services?

FrameworkLTC is the flagship pharmacy management platform from SoftWriters, a Pittsburgh company founded in 1998 that builds software purpose-built for long term care pharmacy. SoftWriters reports more than 750 LTC pharmacies running on it, and it anchors a wider suite: FrameworkECM for document workflows, FrameworkFlow for barcode-driven filling, FrameworkPOD for delivery management, FrameworkVision for facility collaboration, FrameworkInsight for business intelligence, FrameworkRxP for medication regimen review, and FrameworkLTC+, the AI order entry layer SoftWriters launched in 2026.

The software is deep because the work is deep. An LTC pharmacy lives on queues that do not respect business hours: e-fax orders arriving all evening, order entry that must be verified before the morning delivery run, rejection queues that decide whether short-cycle fills get paid, and census changes that quietly turn into billing errors when they lag. FrameworkLTC gives a pharmacy the screens to manage all of that. It does not give the pharmacy the people. That is the gap this service closes.

Our technicians work your intake queues inside FrameworkLTC: new orders from e-fax and document queues, admission med lists, demographic and payer detail, allergy and diagnosis entry, and the facility-specific dispensing preferences that make LTC data entry unforgiving. Pharmacies using FrameworkECM route incoming documents through its condition-based queues, and our team clears those queues to your SOPs. The benefit is intake that keeps pace with the fax line, so nothing waits for the morning crew, and an SNF admission wave stops flooding your order entry desk.

Dedicated billers work your FrameworkLTC billing queues end to end: claim submission, rejection work queues, Medicaid override rules, reversals and rebills from short-cycle dispensing, Part A versus Part D splits, and month-end reconciliation. The goal is fewer touches per paid claim, a number most LTC pharmacies rarely measure and most billers quietly lose; we wrote up the approach in cutting the touches it takes to get a claim paid. Month-end stops being a rework event when the queues are current on the daily.

Our prior authorization specialists initiate, document, and chase PAs for the drugs that stall LTC and specialty fills, working payer portals and phone queues so the fill line does not have to. Rejections that need a PA get routed out of the billing queue and worked to closure, with status logged where your team can see it. Fewer therapy interruptions for residents, and payer hold time stays off your fill line.

Facility nurses call an LTC pharmacy at all hours, and every unanswered call becomes a fax, an escalation, or a complaint. Our clinical customer service team answers facility and family calls in your pharmacy’s name, documents each interaction, and routes clinical questions to your pharmacists. For nights and weekends, our on-call pharmacy coverage keeps a licensed pharmacist reachable without burning out the one you have.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.