Who Provides Remote AdvancedMD Support Services?

AdvancedMD is a cloud practice management and EHR suite that has served independent ambulatory practices since 1999, now operating as a Francisco Partners portfolio company after its sale by Global Payments closed in late 2024. The suite is modular and branded by function: AdvancedPM for practice management, AdvancedEHR for charting, AdvancedScheduling for the calendar and check-in, AdvancedPatient for the portal, AdvancedBilling with ClaimsCenter and ClaimInspector for claims, the A/R Control Center for collections, and AdvancedInsight for analytics, all on a single database so data entered once flows everywhere.

Its signature is the worklist. Task donuts on the dashboard prioritize charge slips, unsigned notes, documents, and pharmacy requests; ClaimsCenter auto-generates claim worklists; the A/R Control Center organizes denial and collections follow-up; the Message Center flags high-priority items. AdvancedMD is excellent at showing a practice exactly what needs doing. It cannot supply the people to do it, and in a small office the donuts refill faster than the team can empty them. That is the exact gap this service closes.

Our team registers new patients and keeps AdvancedMD records clean: demographics, insurance entry, responsible party, contacts, and AdvancedPatient portal enrollment, with incoming documents filed to the right chart the day they arrive. Because AdvancedMD runs on a single database, registration accuracy is billing accuracy: what is entered right at the front desk never becomes a ClaimsCenter correction later.

We run eEligibility in batch ahead of every clinic day and on demand for add-ons, then do the part software cannot: resolving what the responses flag. Our specialists verify plan detail with the payer where the electronic answer is thin, correct coverage entries before the visit, and confirm copay and deductible detail so check-in collects the right amount. Eligibility mistakes are one of the quietest sources of denials; resolving flags before the patient arrives removes them at the source.

We clear the documents and faxes that feed the task donuts daily: indexing referrals and records to the right chart, calling the patient, and scheduling, then logging every item on a shared tracker your team can audit. Outbound, we prepare referral packets with the clinical documents the receiving practice needs and follow up until the loop closes.

We keep the Message Center and the task donuts clear without touching clinical judgment: triaging high-priority messages to the right owner, routing documents and pharmacy requests, and preparing refill items for provider sign-off. This is administrative support, not scribing, and the boundary is written into the SOW.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.