Staffingly Video

How to Handle Prior Authorization with Staff Shortages?

What this video covers

This video lays out a triage plan for practices trying to keep authorizations moving with too few people. It covers prioritizing urgent requests, payer portal shortcuts, documentation templates that speed submissions, and when to bring in remote help. Aimed at practice administrators covering PA gaps left by resignations and slow hiring.

  • Triage by urgency. Sort pending authorizations by appointment date and clinical urgency daily, so scarce staff hours go to requests that block care soonest.
  • Batch the work. Fixed PA time blocks beat interruption-driven handling; constant switching between phones and portals wastes the little capacity you have.
  • Templates cut minutes. Prebuilt clinical documentation packets for your most common services shave time off every submission and reduce information requests.
  • Remote specialists fill gaps. A dedicated offshore PA specialist works your queue during and after clinic hours without adding local payroll or office space.

Staffingly dedicated PA specialists take over submissions, status tracking, and appeals for practices that cannot hire fast enough. With 24/7 coverage available, flat pricing from $399 per week, and a 2-Week Free Trial, coverage can start in days rather than months. Learn more about Staffingly’s Prior Authorization services.

Cover Your PA Queue Without Hiring

Book a 20 to 30 minute strategy call. We review your current workflow, show you the benchmarks for your specialty, and map what a dedicated team would cost. 2-Week Free Trial, BAA signed.

Back to all videos
Keep Exploring

Related Videos

How to Run Insurance Eligibility and Prior Authorizations in eCW?Prior Authorization Delays? Here’s How to Speed Up Approvals!What Documentation Do You Need for Prior Authorization Submissions in …Why Is Prior Authorization For Isotretinoin So Complex πŸ€·β™‚οΈ Find Out Ho…

Key highlights of every Staffingly engagement

You pay for the resource. Everything else is included.

Your flat weekly rate covers one dedicated specialist. The management layer around them, backup coverage, quality reviews, training, escalation, reporting, and custom automation comes standard at no added cost. Here is what every Staffingly account includes.

See the 8 things every account includesHide the 8 inclusions
  • Who manages my account day to day?

    An account manager plus a customer success manager. Two named people own your account: the account manager runs daily operations and quality, the customer success manager handles onboarding and communication tools like ClickUp or Teams, so your team never chases an answer.

  • What if something needs to go higher?

    VP-level escalation, US and offshore. A direct path above your account manager to Vice President level leadership on both sides, US-based and at our offshore delivery centers. You are never stuck in a ticket queue waiting for someone with authority.

  • What happens when my specialist is out or leaves?

    Backup coverage and same-week replacement. A cross-trained backup covers absences so your work never sits idle. If a specialist leaves or underperforms, we replace them the same week, trained on your workflows before the handoff.

  • How are holidays and leave handled?

    Planned in advance. Specialists receive approved US holidays and two weeks of paid leave per year. Coverage for those dates is arranged with you ahead of time, so continuity is planned, not improvised.

  • How do I know the work is getting done?

    Daily quality stand-up plus daily and weekly reports. Every account starts the day with a stand-up: what came in, what went out, what is stuck, and who is fixing it. You get a daily activity report and a weekly performance report, so nothing slips for a month before you hear about it.

  • How are specialists trained before they touch my account?

    AI-enabled, HIPAA-controlled training. Specialists train in simulations of your EMR and workflows inside our secured environment, with quizzes requiring an 80 percent passing score and AI-moderated final assessments. See how our training works.

  • Do I pay extra for automation?

    No. Custom AI and automation workflows are free. We build automation around your account at no charge: document intake, EMR data entry assistance, and status tracking, always with human review. Faster turnaround and fewer errors reaching the payer, without an extra software bill.

  • Will my rate change, and how do I add people?

    12-month price lock, easy scaling. Your rate is fixed for twelve months from your start date. Need more agents later? An email from your authorized representative is enough. Once confirmed in writing, new agents fall under your existing agreement. No new contract, no work order.

Dedicated specialists, never shared, working inside your EMR and payer portals under a signed BAA. One flat weekly price per operator covers all of the above.Book a Strategy Call