How to Run Insurance Eligibility and Prior Authorizations in eCW?

What this video covers

This walkthrough shows the click-by-click process for verifying insurance eligibility and managing prior authorizations inside eClinicalWorks, including batch eligibility runs, reading benefit responses, and attaching authorizations to visits. It is built for front desk staff, billers, practice managers who use eCW daily, and new hires learning the system who want fewer eligibility-related denials.

• Run batch eligibility. Check the full schedule one to two days ahead so coverage problems are fixed before the patient arrives, not after.
• Read the 271 response. The benefit response shows plan status, copays, and deductibles. Staff trained to read it catch problems a green checkmark hides.
• Log auths completely. Enter authorization numbers, valid date ranges, and allowed visit counts so eCW can attach the right auth to each claim.
• Watch expiring authorizations. Set follow-up on visit counts and end dates, because services delivered after an auth lapses usually become write-offs.

Staffingly's virtual staff work inside eClinicalWorks and other major EHRs every day, running eligibility batches, chasing prior authorizations, and keeping auth records current. Coverage runs 24/7 when needed, a BAA is signed, and flat weekly pricing starts at $399 per dedicated specialist. Learn more about Staffingly’s Prior Authorization services.