Where Do You Find Top-Rated Rosemark Virtual Support Services?

The Rosemark System is a home care management platform from Shoshana Technologies of Ann Arbor, Michigan, first launched in 2002 and used by independent and franchise home care agencies across the United States and Canada. It handles the operational core of a non-medical home care business: color-coded scheduling calendars, integrated telephony and electronic visit verification, the Rosemark Caregiver App for shift details and travel time, client and caregiver portals, sales and referral tracking, and billing and payroll with QuickBooks Pro and QuickBooks Online integrations, electronic Medicaid billing, and VA billing.

That breadth is also the daily workload. Someone has to fill the open shifts the calendar exposes, answer the inquiry line, chase the caregiver documents the compliance screen flags, clear the clock-in exceptions telephony records, and turn schedules into clean invoices. In most agencies that is two or three office staff doing all of it at once, and the phone wins. That gap between what Rosemark tracks and who works it is the gap this service closes.

Our specialists build and maintain your schedules in Rosemark’s color-coded calendars: recurring visit patterns, caregiver-client matching per your rules, and daily review of the open-shift board. When a call-out lands, they work the fill list immediately, in your agency’s name, and log the outcome so your coordinator sees a resolved shift instead of a ringing phone. The result is fewer missed visits and a schedule that stays ahead of the week instead of chasing it.

Our team keeps caregiver files in Rosemark current: licenses, TB tests, training certificates, and agency-required documents, tracked against expiration dates with outreach that starts weeks before a credential lapses. They also support your hiring pipeline with applicant screening calls and onboarding paperwork, so a caregiver who says yes on Monday is schedulable sooner. Fewer surprise non-billable caregivers, fewer shifts you cannot legally cover.

Rosemark generates invoices from the schedule and hands billing and payroll to QuickBooks Pro or QuickBooks Online, and it supports electronic Medicaid billing and VA billing. Our specialists make that pipeline dependable: verifying visits are confirmed and coded before invoicing, preparing Medicaid and VA batches, reconciling payments, and chasing the short-pays and pends that slow agencies down, including the MCO claims that stretch past 90 days. Payer mixes we work daily include Medicaid, private pay, the VA, long-term care insurance, and workers’ compensation.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.