How Do You Find Trusted Net Health Outsourcing Services?
Dedicated HIPAA-trained teams work inside your organization’s own Net Health systems, Optima therapy management and WoundExpert wound documentation, plus the SNF billing that follows: scheduling, eligibility, claims, denials, and AR. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
Which Net Health System Does Your Team Run?
Net Health is a family of products. Pick your lane; each section below covers the work we staff for it.
What Is Net Health?
Net Health is a Pittsburgh-based specialty healthcare software company serving, by its own count, more than 25,000 healthcare organizations across roughly 14,000 facilities, including about two thirds of the skilled nursing facilities in the United States. In post-acute care its core products are Optima for Skilled Nursing and Optima for Senior Living, the therapy management EMRs used by contract therapy companies, SNFs, ALFs, and CCRCs, alongside ReDoc for outpatient rehab clinics and WoundExpert with Tissue Analytics for wound care teams.
The portfolio has moved around, which is why so many teams search for it under different names. Net Health acquired Optima Healthcare Solutions in 2019 and Casamba in 2021, then retired Casamba Skilled in March 2022 and moved those facilities onto Optima. In January 2023 it sold its home health, hospice, home care, and palliative EMR lines, the HealthWyse and Hospicesoft brands, along with its RCM services, to Careficient. What remains is deep but specific: therapy and wound care systems that generate scheduling, documentation, eligibility, and billing work faster than most facility teams can absorb. That gap is what this service covers.
Who Is This For?
Organizations whose daily work runs through a Net Health system and whose staff are losing hours to it: SNF rehab departments and contract therapy companies scheduling therapists in Optima across multiple buildings, senior living operators keeping therapy documentation and billing aligned, and wound care programs documenting in WoundExpert inside SNFs, LTACHs, and outpatient wound centers. It fits a single facility that needs one trained specialist as well as a multi-site operator that needs a billing desk plus a scheduling and documentation pod.
Where Net Health Facilities Lose Time and Money
MA plans deny SNF claims that traditional Medicare would pay. When nobody owns the appeal queue, facilities absorb write-offs that were winnable.
See the fixA clean 271 response says the plan is active, not how many therapy visits remain. Facilities find out at denial time, after the visits are delivered.
See the fixRejections sit in clearinghouse queues in payer shorthand. By the time someone translates them, timely filing windows are closing.
See the fixA resident leaves and returns within the interrupted stay window and the claims must be combined, cancelled, and resequenced. Few in-house teams do this often enough to do it quickly.
See the fixTherapy Scheduling and Documentation Support in Optima
Optima exists to keep therapist schedules, treatment documentation, and billing compliance connected across SNFs, ALFs, and CCRCs. Our team owns the administrative side of that loop: building and adjusting therapist schedules as census moves, tracking planned versus delivered treatment time, chasing unsigned notes and missed-visit documentation before they become billing holds, and preparing the caseload and productivity views your rehab director reads each morning. Clinical judgment stays with your therapists; the boundary is written into the SOW. The result is a rehab calendar that reflects the building as it is today, not as it was on Friday.
SNF and LTC Billing Behind the Therapy Record
Optima transmits codes and charges toward billing; someone still has to make the claims land. Our billers keep Medicare Part A PDPM claims moving through triple-check, watch consolidated billing so excluded services are not paid twice, and keep UB-04 and 837I submissions clean across Medicare, Medicaid, and MA plans. Therapy minutes that were documented correctly deserve claims that pay the first time.
Eligibility, Benefits, and Admission Coordination
Before a resident admits or a therapy plan starts, our team verifies Medicare benefit days, checks MA plan authorization requirements, confirms therapy coverage beyond the bare 271 response, and tracks Medicaid-pending cases so nothing is written off while an application sits. Admission paperwork, payer notifications, and pre-admission screening steps get logged and followed to closure.
WoundExpert Wound Care Documentation Support
WoundExpert and Tissue Analytics handle the clinical record and automated wound measurement; our team handles the administrative weight around them. That means prepping visit documentation, following up on incomplete wound assessments before they stall claims, capturing supply and visit charges, and keeping the reporting your wound program committed to on schedule. Wound documentation is a frequent audit target in post-acute care, and complete records are the cheapest defense.
Denials, AR, and Payer Follow-Up
We work the aging by payer, not by hope: denial queues triaged daily, Medicare Advantage denials appealed one by one with the clinical record attached, ERA posting reconciled against deposits, and a weekly AR report your administrator can read in five minutes. Facilities on Optima already have the documentation to win most of these arguments; what they lack is the staff hours to make them.
Former Net Health Home Health and Hospice Agencies
When Net Health sold its home health and hospice lines to Careficient in January 2023, agencies on HealthWyse and Hospicesoft inherited a platform transition they did not schedule. Billing does not wait: PDGM claims, NOAs, hospice NOEs, and hospice billing compliance deadlines all run on payer clocks, not vendor roadmaps. Our teams keep those queues current through a migration, work in whichever system holds the live record, and stay on after go-live so the backlog does not get a head start.
Put a Dedicated Team on Your Net Health Queues
You have seen what we cover, from Optima schedules to WoundExpert records to the AR behind them. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Net Health Platforms
New team members train on your workflows before they touch production: your SOPs first, then our internal training library and supervised practice sessions, then production work under a senior reviewer until quality holds. Each specialist works under an individual HIPAA agreement with named, auditable credentials in your Optima or WoundExpert environment, never shared logins. A trained backup shadows each seat from week one, so coverage does not depend on one person’s calendar.
Why Outsource Net Health Work, and Why Staffingly
Most vendors sell SNF billing or therapy staffing. We staff the connected loop: Optima schedules, documentation follow-up, eligibility, claims, and AR, so work stops falling between vendors.
A flat weekly fee per dedicated specialist, with each efficiency gain accruing to your facility. Compare that with percentage-of-collections billing vendors; we will help you run the math on the call.
PDPM, consolidated billing, interrupted stays, MA appeals, MDS cadence: the service pages linked across this page describe work our teams do daily in post-acute settings.
Live in 14 days for most teams. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your Net Health queues and pain points before we meet.
Named user credentials per specialist in your Optima or WoundExpert environment, least-privilege roles, your approval on each account.
Your SOPs plus our post-acute training library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with each client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated Net Health FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight referrals, payer correspondence, and documentation follow-ups, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your setting + systems
- Software seat + equipment + PTO coverage
Calculate Savings
Net Health Outsourcing: Frequently Asked Questions
What tasks can a remote team handle in Optima for Skilled Nursing?
The administrative loop around therapy: building and adjusting therapist schedules, tracking planned versus delivered treatment time, chasing unsigned notes and missed-visit documentation, preparing caseload and productivity reports, and keeping the billing handoff clean. Clinical decisions stay with your therapists.
Can you support both the therapy side and the SNF billing side?
Yes, and that is the point of a dedicated team. The same engagement can cover Optima scheduling and documentation follow-up plus PDPM claims, consolidated billing checks, denial appeals, and AR, so the therapy record and the claim stop living in separate silos.
Does Staffingly work with WoundExpert?
Yes. We staff the administrative work around WoundExpert and Tissue Analytics: visit documentation prep, follow-up on incomplete assessments, charge capture, and program reporting. The wound care itself remains with your clinicians.
What happened to Net Health’s home health and hospice products?
Net Health sold its home health, hospice, home care, and palliative EMR lines, the HealthWyse and Hospicesoft brands, plus its RCM services to Careficient in January 2023. Net Health now concentrates on therapy, wound care, and occupational health software.
We came from Casamba. Can you support us on Optima now?
Yes. Casamba Skilled was retired in March 2022 and those facilities moved to Optima. Our teams train on the current Optima workflows, and many of the tasks, scheduling, documentation follow-up, billing prep, map one to one from the Casamba era.
How do your staff access our Net Health systems?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced Net Health work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Skilled Nursing and Post-Acute Resources for Net Health Facilities
Guides from our post-acute library on the problems this page covers.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the post-acute and long-term care workflows described on this page.
Connect on LinkedInSee what a dedicated Net Health team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your facilities.
Claim Your 2-Week Free TrialNet Health, Optima, ReDoc, WoundExpert, and Tissue Analytics are trademarks of Net Health Systems, Inc. HealthWyse and Hospicesoft are trademarks of their current owner, Careficient, Inc. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by Net Health or Careficient. Staffingly works inside client-owned systems under client-granted access.