Who Provides Remote Support Services for AlayaCare Agencies?

AlayaCare is an end-to-end home care platform, delivered as AlayaCare Cloud, that carries a client from intake and care plan through scheduling, visit verification, billing, and payroll in one system. It is known for two features agencies buy it for: Visit Optimizer, which matches available caregivers to vacant visits using routing and suitability logic, and the Family Portal, which lets clients and families see schedules, request changes, and message the agency. The company is headquartered in Montreal and operates offices in the United States, where its platform supports US home care and home health agencies, including Medicaid EVV requirements.

The catch is that a connected platform still needs people on its queues. Referrals wait in intake, vacant visits wait for Visit Optimizer offers to be reviewed and confirmed, EVV mismatches wait in exception lists, and claims wait on authorizations that expired quietly. When one coordinator owns scheduling, EVV cleanup, and billing at the same time, the platform runs slower than it was designed to. That staffing gap is the problem this service solves.

Our team answers referral calls and portal inquiries in your agency’s name, enters new clients into AlayaCare with demographics, payer, and service details complete, and starts the care plan and document checklist so the file is ready for your clinical or care management review. Fast, clean intake is how agencies win referrals from hospitals and families who call three agencies and go with the one that responds first.

AlayaCare captures visit verification through its mobile app GPS clock-in and integrated telephony, but exceptions still need a human: late clock-ins, missed clock-outs, location mismatches, and visits that did not sync. Our specialists work the exception queue daily, reconcile actual times against the schedule, chase caregivers for corrections the same day, resolve visits that failed to sync, and keep verified visits flowing to billing instead of aging into pended Medicaid claims.

Dedicated billers generate and review invoices and claims from verified visits in AlayaCare, submit to Medicaid, MCOs, and private payers on your billing calendar, and work rejections back through correction and resubmission. Because the same team also sees scheduling and EVV, billing problems get fixed at the source instead of rediscovered every month at close.

AlayaCare reconciles time and attendance against the schedule, and our team makes that reconciliation real: resolving disputed times, confirming mileage and expenses where your policy requires it, and preparing a clean payroll export on your cycle. Your bookkeeper gets a file that is ready to run, not a stack of exceptions.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.