Palliative Care Consultation Support
Trained inpatient palliative consult staff for hospital programs. Consult intake, prognosis communication preparation, symptom management plan documentation, family meeting coordination, and discharge planning to hospice or home. Our specialists work inside Epic, Cerner, Meditech, and hospital palliative platforms. 800+ providers trust us. Pilot in 2 weeks.
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0:48Consult intake delays, family meeting scheduling, and discharge planning are slowing your inpatient palliative team .
Inpatient palliative consults run on a 24 to 48 hour clock. Three pressures quietly delay the work that determines whether a patient gets the right care at the right time.
Consult intake delays cost hours
When a hospitalist or oncologist places a palliative consult, the team needs the chart pulled, prior records reviewed, and the patient list prioritized within hours. Manual intake means consults sit until the APP can review them.
Family meeting scheduling slows discharge
Family meetings are the heart of inpatient palliative work. Scheduling 4 family members, an attending, an APP, and a chaplain in one room or one video call is its own full-time job.
Discharge planning to hospice gets messy
Discharge to hospice requires Notice of Election, hospice agency selection, transportation, and clinical handoff. Discharge to home requires home health setup, durable medical equipment, and family education. Both have to happen the same day.
Tell us about your agency.
Send us your situation and our team will scope the right setup, usually within one business day. No obligation.
What is palliative care consultation support ?
Palliative care consultation support is a trained remote team that handles the intake, scheduling, documentation, and discharge work behind inpatient hospital palliative consults. Not a generic medical scribe service. Hospital palliative specialists who follow your consult intake workflow, your prognosis tool preferences, your symptom management protocols, and your discharge planning rules with the speed your inpatient team needs.
What your inpatient palliative consult team actually handles, day to day
Pick the consult support queues that hurt most. Your specialists absorb them. Your palliative APP, attending, and social worker focus on the patient and family in the room.
Consult intake and triage
Receives every new consult order. Pulls chart, prior records, current medications, and recent imaging. Triages by acuity and prognosis tool indication for the APP.
Prognosis tool preparation
Prepares Palliative Performance Scale (PPS), Eastern Cooperative Oncology Group (ECOG), and surprise-question data for the consulting APP. Pulls recent labs and clinical trend data.
Symptom management plan documentation
Documents the symptom management plan: pain, dyspnea, nausea, agitation, and constipation. Captures medication changes, non-pharmacologic interventions, and follow-up plan.
Family meeting coordination
Schedules family meetings with attending, APP, social worker, and chaplain. Coordinates remote family on video call. Prepares the agenda. Sends pre-meeting materials.
Discharge planning to hospice
Coordinates Notice of Election, hospice agency selection, medical equipment, transportation, and clinical handoff to the hospice intake team.
Discharge planning to home
Coordinates home health setup, durable medical equipment, prescription transfers, family education materials, and follow-up palliative clinic appointment.
Palliative billing support
Documents time spent for time-based CPT codes. Tracks G0337 and G0338 hospice care plan coordination when applicable. Submits clean documentation for billing.
Same-day consult turnaround
Standard 24 to 48 hour consult window honored. Urgent consults flagged within hours. Documentation completed in your EMR within the same shift.
Hospice-trained support staff, not generic VAs
Most outsourcing companies offer call-center agents and call them "hospice support." We do not. Our hospice specialists are trained on 42 CFR Part 418 Conditions of Participation, HQRP timepoints, IDG cadence, and the sensitivity of end-of-life conversations before they ever touch a live patient chart.
Hospice trained, not generic
Every hospice support specialist passes an assessment on 42 CFR Part 418 Conditions of Participation, eligibility criteria, IDG composition, face-to-face encounter rules, and at least one major platform from HCHB, MatrixCare Hospice, WellSky Hospice, or KanTime Hospice before placement.
Stacked compliance posture
HIPAA + SOC 2 Type II + ISO 27001 + HITRUST. Plus alignment with 42 CFR Part 418, HQRP submission deadlines, and CAHPS Hospice survey requirements. Ask your current vendor for proof of all four. We will wait.
2-Week Risk-Free Pilot
Industry offers no trial. We give you 14 days of live hospice support work at the same rate. Cancel before day 14, owe nothing. No annual contracts after.
Staffingly vs DIY in-house vs generic VA vs onshore BPO
The real cost math for a single full-time hospice support FTE at a mid-size hospice agency.
From "let's talk" to live in 1 to 2 weeks
Six steps. Each one is documented. Nothing is mysterious.
Discovery call (15 min)
Tell us which hospice queue is loudest. Eligibility paperwork? IDG prep? HQRP submissions? On-call triage? We map it on a shared call. No prep needed from you.
BAA + platform access
Business associate agreement signed. Role-based access provisioned in HCHB, MatrixCare Hospice, Suncoast, WellSky Hospice, KanTime Hospice, or Netsmart.
Workflow shadow (2 to 3 days)
Your hospice support team shadows your IDG coordinator, RN reviewer, and intake coordinator. Scripts captured. Tone matched. Escalation rules locked.
Parallel pilot starts
Week 2 to 3. Your hospice support staff runs alongside your team. Daily 15-minute sync. You see every certification packet, every IDG agenda, every HQRP entry.
Decision point (end of week 2)
Pilot results reviewed. Go or no-go. No penalty if you cancel. Most hospice agencies keep going.
Full handoff, cadence locked
Certification-on-time and HQRP submission KPIs in your inbox. Weekly review with your account lead. Monthly QA audit. Expansion paths discussed.
How your palliative care consultation support specialist's day actually looks
A real shift, hour by hour. Times shown in your local time. We rotate coverage so your inpatient palliative consult queue is never sitting at end of shift.
How Staffingly works, in practice
Inside the workA trained Staffingly specialist works inside your existing platform, with clear escalation back to your team.
One Flat Weekly Rate. No Surprises.
Dedicated senior care schedulers at a fixed weekly cost. Per scheduler FTE, per week. No contracts, no minimums, no hidden fees.
Want to compare against an in-house hire? Use the savings calculator.
Frequently asked questions
How does the consult intake process work?
When a hospitalist, oncologist, or intensivist places a palliative consult order, our specialist receives it within minutes. We pull the chart, prior records, current medications, recent imaging, and any prior palliative or hospice involvement. We triage by acuity (urgent vs routine) and by prognosis indicators. The consult list is ready for your APP at the start of their shift.
Which prognosis tools do you prepare for the APP?
Palliative Performance Scale (PPS), Eastern Cooperative Oncology Group (ECOG) performance status, and the surprise question (would you be surprised if this patient died in the next 12 months) are the most common. We pull recent labs, imaging trends, hospitalization frequency, and functional decline data. The APP arrives at the bedside with the data already prepared.
How are symptom management plans documented?
Pain, dyspnea, nausea, agitation, constipation, and depression are the most common symptom categories. We capture the current medication regimen, the proposed changes, non-pharmacologic interventions, and the follow-up plan. Documentation goes into your EMR using your palliative template within the same shift.
How do family meetings get structured?
Family meetings have a documented structure: pre-meeting brief with the team, family introduction, current clinical status, prognosis discussion, goals-of-care exploration, plan-of-care agreement, and post-meeting documentation. Our specialist schedules the meeting, prepares the room or video call, sends pre-meeting materials, and drafts the post-meeting note for your APP.
How does discharge planning to hospice work?
Notice of Election (NOE) is filed within 5 days under 42 CFR 418.24. Hospice agency selection is coordinated with the family. Transportation, durable medical equipment, and prescription transfers are arranged. The clinical handoff to the hospice intake team is documented. Most discharges to hospice happen same-day or next-day from the palliative consult.
How do you handle palliative billing G-codes?
G0337 (hospice care plan oversight) and G0338 (hospice care plan oversight, additional units) are tracked when applicable. Time-based CPT codes for prolonged services are documented with start and stop times. Advance care planning visits (CPT 99497, 99498) are documented separately. Your billing team gets clean documentation, not retroactive guesswork.
What does palliative care consultation support cost?
Per-FTE weekly pricing. $399 per week for a single inpatient palliative consult coordinator at a single hospital. $349 per week per FTE for 3 or more across consult intake, family meeting scheduling, and discharge planning roles. $299 per week per FTE for 10 or more across multi-site hospital palliative programs or health system palliative teams. No setup fees. Cancel before day 14 of the pilot, owe nothing.
How does the 2-week risk-free pilot work for palliative consultation?
We onboard your team in 5 to 10 business days, shadow your current inpatient palliative workflow for 2 to 3 days, then run live alongside your team for 14 days at the same weekly rate. You see every consult intake, every family meeting scheduled, every symptom plan documented, and every discharge in real time. Cancel before day 14 with no penalty. Most hospital palliative programs keep going.
President and CEO, Staffingly, Inc. 25+ years in IT consulting and healthcare BPO operations. One of the earliest US operators to set up an RPO/BPO delivery network in India. Leads AI-driven home care workflows that help agencies, home health providers, and multi-branch operators cut admin cost without compromising care.
