Palliative Care Coordination Support
Trained palliative care coordination staff for community-based programs. Care planning, advance care planning (ACP) documentation, goals-of-care conversation scheduling, and payer model coordination for Principal Care Management (PCM), Patient-Centered Medical Home (PCH), and value-based palliative arrangements. Our specialists work inside Epic, Athena, eClinicalWorks, and palliative-specific platforms. 800+ providers trust us. Pilot in 2 weeks.
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0:48ACP documentation, goals-of-care scheduling, and PCM payer rules are pulling palliative teams away from patients .
Community-based palliative care sits between primary care and hospice. Three pressures quietly pull your palliative APP and care managers away from the patients who need them most.
Advance care planning documentation gaps
ACP CPT codes 99497 and 99498 require documented time and content of the conversation. Missing documentation means lost revenue and missed quality measures. Most palliative teams document after the visit, late at night.
Goals-of-care conversation scheduling falls behind
Goals-of-care conversations need 60 minutes of unhurried time. Scheduling these alongside symptom management visits is one of the hardest things palliative practices do. Most goals-of-care visits slip a month.
Payer model coordination is fragmented
Principal Care Management (PCM) HCPCS codes G3002 and G3003, Patient-Centered Medical Home (PCH), and value-based palliative arrangements each have different documentation and billing rules. Tracking them across patients is full-time work.
Tell us about your agency.
Send us your situation and our team will scope the right setup, usually within one business day. No obligation.
What is palliative care coordination support ?
Palliative care coordination support is a trained remote team that handles the documentation, scheduling, and payer coordination work behind community-based palliative care. Not a generic care management vendor. Palliative specialists who follow your symptom protocols, your ACP workflow, and your payer rules with the same precision your APP brings to the visit.
What your palliative care coordination team actually handles, day to day
Pick the palliative coordination queues that hurt most. Your specialists absorb them. Your palliative APP, RN care managers, and social workers focus on patients and families.
Community palliative intake
Intake calls, eligibility screening for community-based palliative, insurance verification, and care plan setup. Coordinates the first visit within your target window.
Advance care planning (ACP) documentation
Documents ACP visits per CPT 99497 and 99498 requirements. Captures time, content, and patient-stated preferences. Files the completed ACP form and code status documentation.
Goals-of-care conversation scheduling
Schedules 60-minute goals-of-care visits inside the right clinical window. Sends pre-visit prep materials to families. Coordinates social worker and chaplain presence when requested.
PCM payer coordination
Tracks Principal Care Management HCPCS G3002 and G3003 minutes per calendar month. Captures the single-condition focus required. Submits clean monthly billing.
PCH coordination
Patient-Centered Medical Home palliative arrangements tracked per payer rules. Care plan documentation maintained. Quality measure data captured.
Symptom assessment scheduling
Schedules ESAS-r (Edmonton Symptom Assessment Scale) check-ins. Tracks symptom score trends. Flags decline for the APP.
Primary care integration
Sends visit summaries to the referring PCP. Coordinates medication reconciliation. Closes the loop on consults to oncology, cardiology, and pulmonology.
Quality measure reporting
Tracks palliative care quality measures. Documents goals-of-care conversation completion, ACP completion, and pain assessment timeliness.
Hospice-trained support staff, not generic VAs
Most outsourcing companies offer call-center agents and call them "hospice support." We do not. Our hospice specialists are trained on 42 CFR Part 418 Conditions of Participation, HQRP timepoints, IDG cadence, and the sensitivity of end-of-life conversations before they ever touch a live patient chart.
Hospice trained, not generic
Every hospice support specialist passes an assessment on 42 CFR Part 418 Conditions of Participation, eligibility criteria, IDG composition, face-to-face encounter rules, and at least one major platform from HCHB, MatrixCare Hospice, WellSky Hospice, or KanTime Hospice before placement.
Stacked compliance posture
HIPAA + SOC 2 Type II + ISO 27001 + HITRUST. Plus alignment with 42 CFR Part 418, HQRP submission deadlines, and CAHPS Hospice survey requirements. Ask your current vendor for proof of all four. We will wait.
2-Week Risk-Free Pilot
Industry offers no trial. We give you 14 days of live hospice support work at the same rate. Cancel before day 14, owe nothing. No annual contracts after.
Staffingly vs DIY in-house vs generic VA vs onshore BPO
The real cost math for a single full-time hospice support FTE at a mid-size hospice agency.
From "let's talk" to live in 1 to 2 weeks
Six steps. Each one is documented. Nothing is mysterious.
Discovery call (15 min)
Tell us which hospice queue is loudest. Eligibility paperwork? IDG prep? HQRP submissions? On-call triage? We map it on a shared call. No prep needed from you.
BAA + platform access
Business associate agreement signed. Role-based access provisioned in HCHB, MatrixCare Hospice, Suncoast, WellSky Hospice, KanTime Hospice, or Netsmart.
Workflow shadow (2 to 3 days)
Your hospice support team shadows your IDG coordinator, RN reviewer, and intake coordinator. Scripts captured. Tone matched. Escalation rules locked.
Parallel pilot starts
Week 2 to 3. Your hospice support staff runs alongside your team. Daily 15-minute sync. You see every certification packet, every IDG agenda, every HQRP entry.
Decision point (end of week 2)
Pilot results reviewed. Go or no-go. No penalty if you cancel. Most hospice agencies keep going.
Full handoff, cadence locked
Certification-on-time and HQRP submission KPIs in your inbox. Weekly review with your account lead. Monthly QA audit. Expansion paths discussed.
How your palliative care coordination specialist's day actually looks
A real shift, hour by hour. Times shown in your local time. We rotate coverage so your palliative program runs on schedule from intake to billing.
How Staffingly works, in practice
Inside the workA trained Staffingly specialist works inside your existing platform, with clear escalation back to your team.
One Flat Weekly Rate. No Surprises.
Dedicated senior care schedulers at a fixed weekly cost. Per scheduler FTE, per week. No contracts, no minimums, no hidden fees.
Want to compare against an in-house hire? Use the savings calculator.
Frequently asked questions
What is the difference between palliative care and hospice?
Palliative care is symptom-focused supportive care that can be provided alongside curative treatment, at any stage of serious illness, with any prognosis. Hospice is end-of-life care under 42 CFR Part 418 for patients with a 6-month or less prognosis who have elected to forgo curative treatment. A patient may receive community-based palliative care for years before transitioning to hospice. We coordinate both, but the workflows, billing, and documentation are different.
What does community-based palliative care coordination cover?
Community-based palliative programs serve seriously ill patients at home, in clinic, or via telehealth. Coordination work includes intake, eligibility screening, advance care planning, goals-of-care conversation scheduling, symptom assessment (often ESAS-r), care plan maintenance, payer model billing (PCM, PCH, value-based), and primary care integration. The patient is not on hospice, so the documentation and billing differ from hospice work.
What payer models do you coordinate for?
Principal Care Management (PCM) under HCPCS G3002 and G3003 for the single-condition focus. Patient-Centered Medical Home (PCH) palliative arrangements per payer rules. Value-based palliative arrangements with health plans. Traditional fee-for-service with ACP CPT codes 99497 and 99498. Each model has different documentation, time tracking, and billing rules. Our specialists are trained on all four.
How do you handle ACP documentation?
Advance Care Planning visits per CPT 99497 (first 30 minutes) and 99498 (each additional 30 minutes) require documented time of the conversation and content discussed. Our specialists capture the time markers during the visit (via your dictation or template) and complete the documentation within the same business day. The signed ACP form and code status documentation are filed in your EMR.
How do goals-of-care conversations get scheduled?
Goals-of-care visits need 60 minutes of unhurried time, ideally with family present. Our specialists schedule these inside the clinical window your APP defines (often within 2 weeks of enrollment or after a significant clinical change). Pre-visit prep materials are sent to the family. Social worker and chaplain presence is coordinated when requested.
How do you integrate with primary care?
Visit summaries go to the referring PCP within 24 hours. Medication reconciliation is coordinated with the PCP and any specialists. Consults to oncology, cardiology, and pulmonology are tracked. The PCP stays informed and the palliative program stays integrated rather than siloed. Joint visits with the PCP are coordinated when requested.
What does palliative care coordination support cost?
Per-FTE weekly pricing. $399 per week for a single palliative care coordinator on a single-site community palliative program. $349 per week per FTE for 3 or more across intake, ACP documentation, and payer coordination roles. $299 per week per FTE for 10 or more across multi-site or multi-state palliative programs. No setup fees. Cancel before day 14 of the pilot, owe nothing.
How does the 2-week risk-free pilot work for palliative coordination?
We onboard your team in 5 to 10 business days, shadow your current palliative workflow for 2 to 3 days, then run live alongside your team for 14 days at the same weekly rate. You see every intake, every ACP, every goals-of-care visit scheduled, and every PCM billing entry in real time. Cancel before day 14 with no penalty. Most palliative programs keep going.
President and CEO, Staffingly, Inc. 25+ years in IT consulting and healthcare BPO operations. One of the earliest US operators to set up an RPO/BPO delivery network in India. Leads AI-driven home care workflows that help agencies, home health providers, and multi-branch operators cut admin cost without compromising care.
