Who Provides Remote RevolutionEHR Support Services?
Dedicated HIPAA-trained teams work remotely inside your own RevolutionEHR system, covering the front desk, vision plan eligibility, authorizations, optical orders, claims, and recall, end to end. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in RevolutionEHR, We Staff
What Is RevolutionEHR?
RevolutionEHR, from Health Innovation Technologies, is one of the most widely adopted cloud practice management and EHR platforms built specifically for optometry, trusted by more than 13,000 eye care professionals with a reported 97 percent customer retention rate. It runs exams, scheduling, billing, payments, patient engagement, and reporting from one optometry-specific system, and it surrounds the core EHR with named add-ons: RevEngage for patient engagement, RevIntake for intake and scheduling, RevClear for claim processing, RevPay for embedded payments, RevAspire for CMS reporting, RevDirect for secure provider communication, and an AI Scribe for exam documentation.
The catch is that a capable platform still needs people to work it. The appointment book, the recall lists RevEngage generates, eligibility checks across separate vision plan portals, optical order tracking, claim follow-up, and the reporting cadence all compete for the same two or three front-desk staff, and the phone keeps ringing while they try. That staffing gap, not the software, is what this service closes.
Who Is This For?
Optometry practices that run on RevolutionEHR and are losing staff hours to it: independent OD offices where the same person answers phones, verifies vision plans, and tracks lab jobs; multi-location optometry groups that need a central billing desk; and medical-model practices whose exam volume generates real claim and authorization work. It fits a solo practice that needs one trained RevolutionEHR assistant and a group that needs a full remote pod.
Where RevolutionEHR Practices Lose Time and Money
RevolutionEHR holds the chart, but VSP, EyeMed, and Spectera benefits each live in their own portal. The front desk hops between tabs while the waiting room fills.
See the fixRevEngage can generate the campaigns, yet patients overdue for exams still need calls, reschedules, and follow-through. Unworked recall shows up as empty exam slots.
See the fixMaterials claims, patient copays on frames and lenses, and lab invoices sit between the optical bench and the billing desk, where neither side owns them.
See the fixA visit billed to the wrong plan, a materials benefit already used, or a missed timely-filing window quietly turns delivered services into write-offs at month end.
See the fixFront Office and Patient Records
Our team registers new patients and keeps RevolutionEHR records clean: demographics, both vision and medical coverage entered on the correct plan, responsible party, contacts, and incoming documents indexed to the right chart the day they arrive. Clean intake protects each step downstream, because an eligibility check, an optical order, and a claim are only as accurate as the record they start from. Your on-site staff stay with the patients in front of them while the remote desk keeps the data current.
Scheduling and Recall
What does remote scheduling support look like in RevolutionEHR? Building and maintaining the appointment book, confirming tomorrow’s exams by phone and text follow-up, rebooking no-shows, and working the recall lists your RevEngage campaigns generate, calling patients overdue for annual exams and contact lens checks in your practice’s name. Automated reminders start the conversation; a person finishes it. The result is a fuller exam schedule without pulling your opticians off the floor to make calls.
Vision Plan and Medical Eligibility
Before the visit, we pull authorizations and benefit detail in the VSP, EyeMed, and Spectera portals, verify medical coverage for medical-model visits, and record in RevolutionEHR which plan the visit and the materials should route to. Exam copay, materials allowance, contact lens benefit, and frequency limits are documented before the patient sits down. This is the quiet work that prevents most downstream denials, and it is the single task optometry front desks most often tell us they cannot keep up with.
Prior Authorization
For medical eye care, our specialists prepare and submit prior authorization requests where payers require them, for imaging, in-office procedures, and medications, then track each request to a decision and document the outcome in RevolutionEHR so the claim is not submitted before the authorization is confirmed. Fewer authorization denials, fewer surprises for the patient at checkout.
Optical Orders and Materials
The dispensary generates as much administrative work as the exam lane. Our team enters and tracks frame and lens orders in RevolutionEHR’s inventory and ordering functions, follows up on lab jobs that have gone quiet, manages contact lens orders and reorders, reconciles materials invoicing, and calls patients when their glasses arrive. Optical revenue stops depending on whoever happens to remember the lab status board.
Claims and Billing
Can you outsource RevolutionEHR billing? Yes. Dedicated billers work inside your system daily: claim preparation and submission through RevolutionEHR and its RevClear claim processing, CMS-1500 medical claims to medical payers, materials and exam claims filed in the vision plan portals, payment posting, patient statements, and AR follow-up on both sides of the medical-versus-vision split. One team owns the claim from charge entry to zero balance, and reports production to you every evening.
Patient Messages and Intake Queues
We keep the inbound queues moving without touching clinical judgment: patient portal messages triaged to the right owner, RevIntake registration and scheduling items processed, incoming RevDirect communications and faxed records indexed and routed. Providers open charts that are ready instead of hunting for paperwork. This is administrative support, not scribing, and the boundary is written into the SOW.
Reports, Work Queues, and Admin
Someone on our team owns your reporting calendar: unbilled encounter checks, aging and AR reports, recall performance, production by provider and location, and administrative preparation for CMS quality reporting through RevAspire. Revenue leaks get caught while they are small, and your practice manager reads a short daily summary instead of building spreadsheets at 9 pm.
Put a Dedicated RevolutionEHR Team on This Work
You have seen what we cover, from the front desk to the reporting calendar. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own RevolutionEHR queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on RevolutionEHR
New team members train on your practice’s real workflows before they touch production: your SOPs, your appointment types, your vision plan mix, and supervised sessions inside your RevolutionEHR environment with your approval at each step. Once live, the team reports production every evening in your format: exams confirmed, benefits pulled, orders tracked, claims worked. Each specialist signs an individual HIPAA agreement and works under named, auditable RevolutionEHR credentials, never shared logins.
Why Outsource RevolutionEHR Work, and Why Staffingly
Billing services cover claims. Answering services cover phones. We staff across RevolutionEHR: front desk, eligibility, authorizations, optical orders, recall, and billing, so work stops falling between vendors.
A flat weekly fee per dedicated specialist. As your exam volume and optical sales grow, your staffing cost stays flat, and the gain is yours.
Our vision teams train on the workflows optometry actually runs: vision plan portals, medical-versus-vision routing, materials benefits, and dispensary follow-through, inside RevolutionEHR’s own modules.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup at no charge. 800+ providers served and a 4.9 Google rating you can verify on our listing.
Practice Types We Support on RevolutionEHR
Independent optometry offices where one hire covers front desk plus billing, multi-location OD groups that centralize scheduling and claims, optical-forward practices whose dispensary drives revenue and paperwork in equal measure, and medical-model optometry practices managing dry eye, glaucoma co-management, and myopia control visits that bill medical payers. If your day runs through RevolutionEHR, the team shapes to it.
Process and Onboarding
20 to 30 minutes on Teams. We map your RevolutionEHR queues, plan mix, and pain points before we meet.
Named RevolutionEHR user accounts per specialist, least-privilege roles, your approval on every account.
Your SOPs, your vision plans, your lab process; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs in your RevolutionEHR. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated RevolutionEHR FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, portal messages, vision plan pulls for today’s schedule, and lab status checks, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on eye care + your EHR
- Software seat + equipment + PTO coverage
Calculate Savings
RevolutionEHR Outsourcing: Frequently Asked Questions
What tasks can a remote team handle in RevolutionEHR?
Patient registration, appointment scheduling, recall calls from your RevEngage lists, vision plan and medical eligibility, prior authorization tracking, optical order and lab status follow-up, claim submission and posting, patient statements, and the reporting calendar. Administrative work inside RevolutionEHR screens, a trained remote specialist can own.
Can you outsource RevolutionEHR billing?
Yes. Dedicated billers work inside your system: claim preparation and submission, CMS-1500 medical claims, vision plan claims in the plan portals, payment posting, denial follow-up, AR, and statements, with daily production reporting.
Do you work the vision plan portals too, or only inside RevolutionEHR?
Both. Optometry runs across systems, so our specialists pull authorizations and benefits in VSP, EyeMed, Spectera, and the other portals your practice uses, then record the results in RevolutionEHR so the chart and the claim agree.
How is this different from RevBilling?
RevBilling is RevolutionEHR’s own billing service, focused on claims and ledger reconciliation. Staffingly provides a dedicated specialist at a flat weekly fee who can cover the front desk, eligibility, optical orders, and recall as well as billing. Which fits depends on your gap; we will compare both with you.
How do your staff access our RevolutionEHR system?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated RevolutionEHR team start?
Most teams go live in about 14 days: access setup, training on your workflows and plan mix, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced RevolutionEHR work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Do we keep control of our RevolutionEHR?
Yes. It stays your system, your data, your logins to grant or revoke. We work inside it and report daily; you can review our activity in your own system.
Eye Care Resources for RevolutionEHR Practices
Optometry workflow guides from our pain-point library.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the eye care workflows on this page.
Connect on LinkedInSee what a dedicated RevolutionEHR team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialRevolutionEHR, RevEngage, RevIntake, RevClear, RevPay, RevAspire, RevDirect, and RevBilling are trademarks of Health Innovation Technologies, Inc. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by RevolutionEHR or Health Innovation Technologies. Staffingly works inside client-owned RevolutionEHR systems under client-granted access.