What Are the Best EyePegasus Outsourcing Services?
Dedicated HIPAA-trained teams work inside your own EyePegasus system, covering the front office, recall and text queues, insurance verification, prior authorizations, electronic billing, and optical orders. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Is EyePegasus?
EyePegasus is a cloud-based EHR and practice management platform built for optometry by EyeTcare, Inc. It runs in the browser with a native iPad app for the exam lane, and its toolset reads like a modern optometry office in software form: an Online Scheduler, Mobile Patient Check-In, 2-Way Text Messaging, Recall Management, Electronic Billing, Inventory Management, Spectacle and Contact Lens Ordering, Electronic Fax, Advanced Document Scanning, e-prescribing, a Patient Portal, and Business Intelligence Dashboards, with multi-location support for growing groups.
EyePegasus is known for cutting clicks and automating patient communication. What it cannot automate is the human half: someone still has to answer the texts patients send back, call the recall list that did not respond, chase the claim the payer denied, and reconcile the orders and documents that arrive all day. That is the half this service staffs.
The Work Your Team Does in EyePegasus, We Staff
Where Optometry Practices Lose Time and Money
Automated reminders reach the easy patients. The rest need a human call, and when nobody owns that list, exam slots that should be full stay open week after week.
See the fixSellers’ verification requests arrive on a legal clock. When the front desk is busy with patients in the office, the clock wins and the sale walks.
See the fixEach patient can need a vision plan check and a medical eligibility check, in different portals, before the visit. Done properly, it takes longer than anyone budgets for.
See the fixMaterials claims and eyewear balances belong to everyone and no one. They surface months later as write-offs that were not a decision.
See the fixWho Is This For?
Optometry practices on EyePegasus that are losing staff hours to their queues: the solo OD whose front desk answers texts between patients, the group practice that needs a billing desk that works denials daily, and the multi-location owner who wants recall, verification, and AR handled the same way at each location. Because EyePegasus is cloud-based, our specialists work in your system the same way your own staff do, through named accounts you approve, from day one.
Front Office and Patient Records
Our team keeps EyePegasus records clean from the first contact: registration, demographics, vision and medical insurance entry, and portal setup, with intake forms reviewed before the visit so Mobile Patient Check-In actually saves time at the door. The result is a front desk that greets the patient instead of typing, and records the billing side can trust.
Scheduling, Recall, and Two-Way Texting
EyePegasus gives patients an Online Scheduler and 2-Way Text Messaging, which means your schedule now generates conversations after hours and between visits. We answer them in your practice’s name: booking and rescheduling, confirmations, waitlist fills, and daily work on Recall Management so patients who are due actually get called, not just texted. The overdue list gets human follow-up, the kind that closes the recall gap and brings back patients with expired prescriptions.
Insurance and Benefit Verification
Before each visit we verify both the vision plan and the medical plan, pull the materials benefits, and enter coverage in EyePegasus correctly the first time, so the exam can be billed to the right rail without a scramble. We also keep up with contact lens verification requests, which run on a clock whether your front desk is free or not.
Prior Authorization
When the medical side of the practice needs authorizations, for injections, surgical referrals, or imaging, our specialists prepare and submit the requests, document outcomes in EyePegasus, and track expirations so approved care does not lapse. Clinical decisions stay with your doctors; the paperwork, follow-up calls, and status checks move to us.
Electronic Billing and Claims Follow-Up
Can you outsource optometry billing on EyePegasus? Yes. Dedicated billers work inside your system’s Electronic Billing tools end to end: charge review, claim submission, posting, denial recovery, patient statements, and AR follow-up across both vision plan and medical claims, including the refraction split and the same-visit billing trap. Aged claims get worked on a schedule through AR calling and denial recovery, so write-offs become decisions, not surprises.
Optical Orders and Inventory Admin
EyePegasus handles Spectacle and Contact Lens Ordering and Inventory Management in the same system as the chart, which is exactly why the dispensary’s admin tail deserves a dedicated owner. We track order and lab status, follow up materials claims, keep inventory records honest, and chase eyewear balances, the work that falls through the cracks when the optician is also the biller.
Faxes, Documents, and the Daily Inbox
Referrals, records, and payer letters arrive through EyePegasus’s Electronic Fax and Advanced Document Scanning all day. We index them to the right chart, route what needs a doctor’s eyes, and act on what needs an administrative hand, daily, so items stop sitting in a queue waiting for the front desk to find a free hour that does not come.
Dashboards, Reports, and Admin
EyePegasus’s Business Intelligence Dashboards will tell you where the practice leaks revenue, if someone looks. One of our specialists owns your reporting calendar: production, recall performance, claims and AR aging, reviewed on schedule with exceptions flagged to you. The same seat covers the recurring admin that makes nobody’s job description but reliably lands on the front desk.
Put a Dedicated EyePegasus Team on This Work
You have seen what we cover, from the text queue to the dashboards. Meet us, pick the seats you need, and watch a trained team work your own EyePegasus queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on EyePegasus
New team members train on your EyePegasus configuration before they touch production: your appointment types, your recall rules, your payer mix, and your SOPs, in supervised sessions with our trainers and your manager. Optometry fundamentals, vision plan versus medical billing, contact lens verification, dispensary follow-through, come from our eye care training track. Specialists work under an individual HIPAA agreement with named, auditable credentials, never shared logins, and a trained backup shadows the account from week one.
Why Outsource EyePegasus Work, and Why Staffingly
Most vendors sell optometry billing or a phone answerer. We staff across the workflow: front office, texts and recall, verification, prior auth, billing, optical orders, and reporting, so work stops falling between vendors.
Percentage-of-collections billing services take more as you grow. Our fee is a flat weekly rate per dedicated specialist, so the gains from cleaner claims and a fuller book stay with the practice.
Our eye care track drills the traps this page describes, vision plan versus medical, the refraction split, CL verification clocks, materials claims, before anyone works your queues.
Most teams go live in about 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your EyePegasus queues and pain points before we meet.
Named EyePegasus user accounts per specialist, least-privilege roles, your approval on every account.
Your SOPs plus our eye care training track; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated eye care FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight texts, faxes, and portal messages, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on eye care + your software
- Software seat + equipment + PTO coverage
Calculate Savings
EyePegasus Outsourcing: Frequently Asked Questions
What tasks can a virtual assistant do in EyePegasus?
Registration and record upkeep, scheduling and Online Scheduler requests, recall calls, two-way text responses, vision and medical insurance verification, prior authorization tracking, electronic billing and claims follow-up, spectacle and contact lens order tracking, document and fax indexing, and report generation. Anything administrative that happens inside EyePegasus screens, a trained remote assistant can own.
Can you outsource optometry billing on EyePegasus?
Yes. Dedicated billers work inside your system across both vision plan and medical claims: charge review, submission, posting, denial recovery, statements, and AR follow-up, with daily production reporting.
Who answers the two-way texts patients send back?
Your dedicated specialist does, in your practice’s name and tone, during their 9 hour day. Anything clinical gets routed to your team; scheduling, billing questions, and order status get handled directly.
Can you verify both the vision plan and the medical plan before exams?
Yes, that is the default. We check the vision plan for exam and materials benefits and the medical plan for medical eye care before the visit, and enter both in EyePegasus so the claim starts clean.
How do your staff access our EyePegasus system?
Through named individual user accounts you approve, with least-privilege roles and auditable activity, never shared logins, and no offline exports of PHI. EyePegasus is cloud-based, so access works the same way it does for your own staff.
Do you handle the dispensary side, not just the exam lane?
Yes. Order and lab status, materials claims, inventory record upkeep, and eyewear balances are part of the same coverage, because that is where optometry revenue most often leaks.
How fast can a dedicated EyePegasus team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Do we keep control of our EyePegasus system?
Yes. It stays your system, your data, your logins to grant or revoke. We work inside it and report daily; you can audit our activity at any time.
Eye Care Resources for EyePegasus Practices
Optometry workflow problems we have already written up, with the fix.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the eye care workflows on this page, from vision plan verification to dispensary AR.
Connect on LinkedInSee what a dedicated EyePegasus team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialEyePegasus is a trademark of EyeTcare, Inc. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by EyeTcare, Inc. Staffingly works inside client-owned EyePegasus systems under client-granted access.