Who Are the Leading Eyefinity Outsourcing Providers?
Dedicated HIPAA-trained teams work inside your practice’s own Eyefinity Encompass system, covering scheduling and recall, VSP and EyeMed eligibility, authorizations, optical orders, and claims on both the vision and medical side. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Is Eyefinity?
Eyefinity is the practice software company owned by VSP Vision, and its current flagship is Eyefinity Encompass, the cloud practice management and EHR platform created in February 2025 when Eyefinity Practice Management and Eyefinity EHR came together under one brand. Encompass covers scheduling, exam documentation with protocol templates, optical order management, billing, analytics, and patient communication through companion modules such as EncompassMessage and EncompassPay, with VSP plan integration built into the workflow.
Eyefinity even runs a certified partner program that includes outsourced billing and credentialing companies, which tells you something: the vendor itself expects a large share of Eyefinity practices to hand the administrative load to a dedicated outside team. The question is not whether to get help on the queues, it is which model of help keeps you in control of your own system, your own data, and your own margins.
Which Eyefinity Are You Running?
The Eyefinity name covers two generations of software. Practices on the cloud side run Eyefinity Encompass, which existing Eyefinity Practice Management and Eyefinity EHR accounts became under the 2025 rebrand. Practices on the server side still run OfficeMate and ExamWRITER, the first-generation products for which Eyefinity positions Encompass as the successor. This page covers the cloud platform; our teams support OfficeMate and ExamWRITER practices as well, on the same dedicated-specialist model.
Where Eyefinity Practices Lose Time and Money
Encompass ties into VSP, but EyeMed, Spectera, and every medical payer still mean separate portal lookups the front desk squeezes between check-ins.
See the fixVision plan, medical coverage, and benefit detail checks done right can run 20 minutes per patient. Multiply by a full book and the desk falls behind by ten a.m.
See the fixPatients whose Rx lapsed buy their next pair online instead of booking an exam. Winning them back is an outbound calling job nobody on site has time for.
See the fixMissed authorizations, late filing, and unworked denials turn completed exams and dispensed materials into write-offs weeks after the visit.
See the fixThe Work Your Team Does in Eyefinity, We Staff
Front Office and Patient Records
Our team registers new patients and keeps Encompass records clean: demographics, vision plan and medical insurance entry, responsible party, and contact details, entered correctly the first time. The plan on file decides what the exam and the dispensary can bill that same afternoon, so accurate intake protects each claim that follows.
Scheduling and Recall
We work the Encompass scheduler daily: building and confirming appointments, filling cancellations from the recall pool, and calling patients due for annual exams or sitting on an expired prescription. Recall is where optometry revenue actually hides, and it only converts when a human being makes the calls week after week.
VSP, EyeMed, and Medical Eligibility
Encompass gives Eyefinity practices a head start on VSP, and our team runs the rest of the field: EyeMed and other vision plans, medical payer verification for anything beyond the routine exam, benefit detail, and plan authorizations, all documented against the patient record before the visit. We apply your practice’s medical-versus-vision routing rules so the right coverage is teed up before the doctor sees the patient.
Prior Authorization for Medical Eye Care
Anti-VEGF injection cycles, cataract surgery with premium IOL selection, glaucoma procedures, and advanced imaging all trigger payer prior authorization. Our specialists build and submit those requests, chase them to a decision, and log approval numbers in Encompass so billing does not file ahead of the authorization.
Optical Orders and Lab Tracking
We work the Encompass order management queue from sale to dispense: lab job status, arrival check-in, patient pickup calls, and follow-up when a job stalls. We also answer contact lens verification requests from online sellers, the interruption task that fits a remote queue better than a busy dispensary counter.
Vision and Medical Claims
Can you outsource Eyefinity billing? Yes, and the vendor’s own partner program proves the demand. Our dedicated billers file vision plan claims for exams and materials and CMS-1500 medical claims for medical eye care, post payments back into Encompass, reconcile dispensary patient portions, and keep the ledger current, at a flat weekly fee rather than the percentage-of-collections pricing common among eye care billing vendors.
AR, Denials, and Patient Balances
Our AR team works the aging weekly: denial research and resubmission, payer calls, appeals with chart documentation, patient statements, and balance follow-up on materials. Most eye care AR is collectible; it just needs a person whose whole job is collecting it.
Reports, Reconciliation, and Admin
We run the day-end close, reconcile deposits against postings, keep production and aging reports on a weekly calendar using Encompass analytics, and handle the paperwork around the practice, from payer enrollment updates to credentialing support. The books balance every night, not once a quarter.
Put a Dedicated Eyefinity Team on This Work
You have seen what we cover, from VSP eligibility to the day-end close. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Encompass queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Eyefinity
New team members learn your Eyefinity the honest way: on your workflows, not a generic script. We document your intake, eligibility, order, and billing procedures as SOPs, train against them in supervised sessions, and move to production work under review before anyone works independently. A trained backup shadows the same SOPs so coverage does not depend on one person. Each specialist works under an individual HIPAA agreement with named, auditable credentials, never shared logins.
Why Outsource Eyefinity Work, and Why Staffingly
Vision plans and medical payers run on different rules. One dedicated team covers VSP and EyeMed work, medical claims, and the routing decisions between them, so revenue stops leaking at the seam.
Outsourced billing in eye care is commonly priced as a share of collections. We charge a flat weekly fee per dedicated specialist, so growth in your collections stays yours.
We work inside your Encompass under credentials you grant and can revoke, reporting production daily. No data leaves your platform for someone else’s process.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Practice Types We Support on Eyefinity
VSP-network independents where Encompass is the natural fit, single-OD offices that need one assistant covering desk and dispensary, multi-location optometry groups running a central billing desk, optometry and ophthalmology combinations billing medical alongside routine exams, and practices mid-migration from OfficeMate that need staffing continuity through the cutover.
Process and Onboarding
20 to 30 minutes on Teams. We map your Encompass queues, payer mix, and dispensary volume before we meet.
Named Encompass user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs, documented and drilled in supervised sessions; production work under review from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated Eyefinity FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, plan portal messages, lab status updates, and recall callbacks, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on eye care billing + your PM
- Software seat + equipment + PTO coverage
Calculate Savings
Eyefinity Outsourcing: Frequently Asked Questions
What tasks can a virtual assistant do in Eyefinity Encompass?
Patient registration and demographics, insurance entry, scheduling and recall calls, VSP and EyeMed eligibility documentation, authorization tracking, optical order and lab tracking, claim posting, AR follow-up, and day-end reconciliation. Most administrative work that happens in Encompass screens, a trained remote assistant can own.
Can you outsource Eyefinity billing?
Yes. Dedicated billers file vision plan and CMS-1500 medical claims from inside your Encompass, post payments, work denials and AR, and reconcile dispensary balances, with daily production reporting.
Is this Eyefinity Practice Management, Eyefinity EHR, or Encompass?
All one platform now. In February 2025 Eyefinity brought Eyefinity Practice Management and Eyefinity EHR together under the Eyefinity Encompass brand, and existing cloud accounts became Encompass. Our teams support the platform under any of those names.
Do you also support OfficeMate and ExamWRITER?
Yes. OfficeMate and ExamWRITER are Eyefinity’s first-generation server products, and we staff them on the same dedicated-specialist model, including practices planning a migration to Encompass.
How does VSP work fit into Eyefinity support?
Eyefinity is a VSP Vision company and Encompass integrates VSP plans into the workflow. Our team documents VSP eligibility and plan authorizations, then covers what the integration does not: EyeMed and other vision plans, medical payers, and the routing decisions between vision and medical coverage.
How do your staff access our Eyefinity system?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated Eyefinity team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced Eyefinity work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Eye Care Resources for Eyefinity Practices
From our optometry pain-points library: the problems these teams are built to fix.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the eye care workflows on this page, from vision plan eligibility to the day-end close.
Connect on LinkedInSee what a dedicated Eyefinity team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialEyefinity, Eyefinity Encompass, OfficeMate, and ExamWRITER are trademarks of Eyefinity, Inc., a VSP Vision company. VSP is a trademark of Vision Service Plan. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Eyefinity or VSP Vision. Staffingly works inside client-owned systems under client-granted access.