Who Offers the Top EDGEPro Support Services?
EDGEPro shows you the opportunities. Dedicated HIPAA-trained teams work the lists it surfaces, recall, unfilled slots, vision plan follow-up, dispensary balances, inside your own practice management system. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Is EDGEPro?
EDGEPro is practice analytics software for the eye care industry from GPN Technologies, the company founded by Jay Binkowitz and Mark Stadlen, OD, whose management strategies became the industry’s first data analytics program for optical. It connects to your practice management system and turns its data into customizable dashboards, revenue opportunity views, frame board management, managed vision care plan analysis, staff performance tracking, KPI email alerts, multi-location comparisons, and industry benchmarking through EDGEPro Rankings. Thousands of eye care locations use it to manage by the numbers.
What EDGEPro does not do, by design, is the work itself. Nothing is scheduled in EDGEPro, no claim is billed in it, and no patient is called from it. Practices integrate it with systems such as Eyefinity Practice Management and MaximEyes, and the dashboards faithfully report what the team did or did not get to. The first month is usually eye-opening. Then the question becomes: who works the lists? That is the gap this service closes.
The Opportunities EDGEPro Surfaces, We Staff
Who Is This For?
Eye care practices that already pay for EDGEPro and can see the opportunities on the dashboard, but whose front desk has no spare hours to act on them: the independent OD who reviews the numbers on Sunday and watches the same numbers on Friday, the multi-location group whose locations perform unevenly for reasons the staff performance view makes obvious, and owners who want their EDGEPro subscription to change outcomes, not just report them.
Where EDGEPro Practices Leave Money on the Table
The dashboard counts patients overdue for exams. Counting them does not call them, and unfilled slots quietly become the practice’s biggest silent loss.
See the fixPatients with unused vision benefits show up in the data every fall. Without an outreach push, December turns into the busiest month you did not capture.
See the fixAnalytics can list patients whose prescriptions have run out. Winning them back takes phone calls in your practice’s name, made consistently, not a report.
See the fixRevenue-per-exam metrics sag when claims nobody followed up on age into write-offs. The dashboard shows the symptom; the cure is a person on the AR.
See the fixRecall and Reactivation Lists Worked Daily
EDGEPro’s opportunity views can tell you how many patients are overdue. Our specialists turn that number into completed appointments: daily calls and follow-ups to overdue and lapsed patients, worked from your PM system’s recall lists in your practice’s name, with outcomes logged so next week’s dashboard shows movement. Win-back outreach to patients with expired prescriptions runs on the same cadence.
Unfilled Slots and Schedule Fill
Exam slots that sit open are the plainest number on any eye care dashboard, and the hardest one to fix from the front desk between patients. Our team owns the fill work: waitlist calls, reschedules, confirmation follow-ups, and targeted outreach when a day is running light, so the recall gap stops showing up as white space in the book. Seasonal pushes, like the year-end expiring benefits window, get planned outreach instead of a December scramble.
Vision Plan Follow-Through
EDGEPro’s managed vision care analysis shows how each plan performs for your practice. Acting on it takes verification discipline: checking both the vision plan and the medical plan before every exam, entering benefits correctly, and billing the right rail the first time so plan-level numbers reflect the payer, not data entry. Our verification specialists run that discipline in your PM system every morning.
Dispensary and Frame Board Follow-Through
Frame board management in EDGEPro tells you which lines earn their space. The admin behind that story, materials claims filed and followed, lab jobs tracked, eyewear balances collected, inventory records kept honest, is the part that slips when the optician doubles as the biller. Our team works that tail daily, because dispensary claims and balances are exactly what falls through the cracks.
Claims, Write-Offs, and AR Follow-Up
When revenue metrics sag, the cause is usually upstream: claims that denied and sat, balances that aged, services delivered and then written off. Dedicated billers work your PM system’s claim and AR queues end to end, submission follow-up, posting, denial recovery, statements, and structured AR calling, so the trend line on the dashboard bends because the underlying work got done.
KPI Cadence and Reporting Hygiene
Analytics pay off on a cadence: the same views, reviewed weekly, with someone accountable for what changed. One of our specialists preps your review, pulls the agreed EDGEPro views, checks them against what was actually worked in the PM, and flags exceptions, so your KPI meeting starts with answers instead of questions. Owners tell us the hardest part of practice analytics is not reading the numbers; it is keeping the follow-through alive after month two. That cadence is precisely what a dedicated seat protects.
Put a Dedicated Team Behind Your EDGEPro Numbers
The dashboard already knows where the money is. Meet us, pick the seats you need, and watch a trained team work your recall, verification, and AR lists before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live for EDGEPro Practices
New team members train on your actual setup before they touch production: the PM system your practice runs, your recall rules, your payer mix, and the EDGEPro views you manage by, in supervised sessions with our trainers and your manager. Optometry fundamentals, vision plan versus medical billing, recall discipline, dispensary follow-through, come from our eye care training track. Specialists work under an individual HIPAA agreement with named, auditable credentials, never shared logins, and a trained backup shadows the account from week one.
Why Staff Your EDGEPro Lists, and Why Staffingly
EDGEPro finds the revenue; it does not recover it. A dedicated specialist turns opportunity views into calls made, claims worked, and slots filled, the only way the subscription pays for itself.
Percentage-of-collections vendors take more as the dashboard improves. Our fee is a flat weekly rate per dedicated specialist, so the recovered revenue stays with the practice.
Our eye care track drills the traps behind the metrics: vision plan versus medical, the refraction split, materials claims, and recall discipline, before anyone works your queues.
Most teams go live in about 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. Bring your EDGEPro views; we map the lists worth staffing before we meet.
Named user credentials per specialist in your PM system, and in EDGEPro where review access helps, least-privilege, your approval on every account.
Your SOPs plus our eye care training track; supervised production from day one.
Daily production reports, weekly KPI review against your dashboards, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated eye care FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight faxes, portal messages, and payer responses, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on eye care + your software
- Software seat + equipment + PTO coverage
Calculate Savings
EDGEPro Support: Frequently Asked Questions
Is EDGEPro a practice management system?
No. EDGEPro is practice analytics software from GPN Technologies. It reads data from your practice management system and turns it into dashboards, opportunity views, and benchmarks. Scheduling, billing, and patient records stay in your PM software, which is where our specialists do the work.
Do your specialists work inside EDGEPro or inside our PM system?
The work happens in your PM system, because that is where appointments, claims, and balances live. Where it helps, we also use read access to your EDGEPro views so the team works from the same numbers you manage by.
Which practice management systems do you support alongside EDGEPro?
Our teams train on your specific system during onboarding, whichever PM your practice runs. EDGEPro integrates with systems such as Eyefinity Practice Management and MaximEyes, and the staffing model is the same in each: named logins, your workflows, daily reporting.
What happens to our recall lists once you take them over?
They get worked daily: calls and follow-ups to overdue and lapsed patients in your practice’s name, outcomes logged in your PM, and results you can check against next week’s dashboard.
Can you handle billing and AR follow-up too?
Yes. Dedicated billers work claims end to end in your PM system across vision plan and medical rails: submission follow-up, posting, denial recovery, statements, and AR calling, with daily production reporting.
How do your staff access our systems?
Through named individual accounts you approve, with least-privilege roles and auditable activity, never shared logins, and no offline exports of PHI.
How fast can a dedicated team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is this secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Eye Care Resources for EDGEPro Practices
The revenue leaks your dashboard keeps pointing at, written up with the fix.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the eye care workflows on this page, from recall outreach to dispensary AR.
Connect on LinkedInSee what changes when someone works the lists for 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialEDGEPro is a trademark of GPN Technologies. Eyefinity is a trademark of Eyefinity, Inc. MaximEyes is a trademark of First Insight Corporation. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by GPN Technologies. Staffingly works inside client-owned systems under client-granted access.