Who Offers the Top RescueNet Outsourcing Services?
Dedicated HIPAA-trained teams staff the daily queue work inside your agency’s own RescueNet suite: dispatch data, ePCR chasing, RescueNet Billing claims, AR, and posting, and they stay with you through a move to ZOLL’s cloud products. Flat weekly pricing from $299 per FTE (volume based). Live in 14 days.
What Is RescueNet, and Where Does It Stand Today?
RescueNet is the long-running EMS software suite from ZOLL Data Systems: RescueNet Dispatch for computer-aided dispatch, RescueNet ePCR for patient care reporting, and RescueNet Billing and RescueNet Billing Pro for revenue work. It is a client-server product that runs on a dedicated server, either on the agency’s premises or hosted in a ZOLL data center, and ZOLL reports the suite plays a role in more than 13 million EMS events annually.
ZOLL now describes RescueNet as its widely adopted legacy software and offers cloud successors: ZOLL Dispatch, ZOLL emsCharts, and ZOLL Billing. ZOLL has not made retirement dates public as of this writing, and thousands of operations still run RescueNet daily. That creates a real staffing problem: experienced RescueNet billers are getting harder to hire, because new billing staff train on cloud tools. Supporting agencies in exactly that position is what this page is about. If your agency has already moved to the cloud products, see our ZOLL Data Systems support page instead.
Who Is This For?
EMS operations still running any part of the RescueNet suite: private ambulance companies with an established RescueNet Billing workflow, hospital-based and fire-based services on RescueNet Dispatch, and agencies mid-decision about when and how to move to cloud software. It fits a service that needs one experienced biller to replace a retiring employee as well as an operation that needs a full billing desk kept stable while leadership plans the migration.
Where RescueNet Agencies Lose Time and Money
RescueNet workflows live in the heads of long-tenured staff. When one biller leaves, years of payer quirks and system knowledge walk out the door with them.
Claims cannot move until charts are complete and signed. Without a daily chase, unfinished RescueNet ePCR charts quietly stretch days-to-bill into weeks.
See the fixAmbulance claims deny on narratives and paperwork, not just codes. When nobody reviews documentation against payer rules before submission, the same denials recur.
See the fixEvaluating cloud software while running the old system doubles the workload. Backlogs built during a transition often cost more than the software itself.
Dispatch Data and Trip Intake Admin
Around RescueNet Dispatch, our team owns the scheduled-transport side: taking facility requests, entering trips with complete demographics and payer details, confirming recurring transports, and cleaning up trip records so what reaches billing is usable. Your certified dispatchers keep the radio; we keep the data behind it accurate.
ePCR Completion Chasing
Our specialists run the incomplete-chart list in RescueNet ePCR every day: flagging unsigned or unfinished charts, requesting missing signatures and narratives from crews through your chain of command, and confirming completeness before charts release to billing. This is administrative follow-up only; our staff do not write or alter patient care documentation.
Billing in RescueNet Billing and Billing Pro
Dedicated billers work your claims end to end inside RescueNet Billing: reviewing charts against payer requirements, checking medical necessity documentation for the level of service billed, tracking PCS forms on non-emergency transports, applying origin and destination modifiers and mileage, submitting daily, and keeping the claim queues current. For the full EMS billing service picture, see Ambulance Billing Services.
AR Follow-Up and Denial Work
We run claim status follow-up on a fixed cadence, work denials by reason code, assemble appeal packets with the chart documentation payers request, and manage facility invoicing questions such as whether the SNF or Medicare pays for a transport. A denial log ties recurring causes back to intake and charting so the root problems get fixed.
Payment Posting and Reconciliation
Electronic remittances and paper EOBs posted daily, deposits reconciled against postings, statements processed on your schedule, credit balances and refunds kept current. Month-end in RescueNet Billing matches the bank, and leaks surface in days instead of quarters.
Staffing Through a Cloud Transition
When an agency moves from RescueNet to ZOLL’s cloud products, teams typically run parallel queues for a period: old claims finishing in RescueNet Billing while new trips start in ZOLL Billing. That double duty is where in-house staff burn out and backlogs form. Our specialists absorb the parallel-run workload, keep legacy AR worked until it is closed out, and retrain onto the cloud tools with your account, so the same people who know your payers carry that knowledge across systems.
Keep Your RescueNet Desk Fully Staffed
Replace a retiring biller, clear a backlog, or hold the line through a migration. Meet us, pick the seats you need, and watch a trained team work your own RescueNet queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on RescueNet
Legacy systems reward documentation, so we start by capturing yours: your SOPs, payer quirks, and the workflow knowledge of your current staff, written down before it walks out the door. New specialists then train on your RescueNet environment under supervision, with production reported to you daily in your own format. A trained backup shadows the account from week one, and specialists work under an individual HIPAA agreement with named credentials you approve, never shared logins.
Why Outsource RescueNet Work, and Why Staffingly
Hiring billers who know a legacy client-server suite gets harder each year. We train dedicated people on your system and keep a backup ready, so tenure risk stops being a business risk.
EMS billing companies typically price as a percentage of collections. Our model is a flat weekly fee per dedicated specialist working inside your own RescueNet, so collections growth stays yours.
The same team that runs your RescueNet queues today retrains onto ZOLL’s cloud products with you, carrying payer knowledge across the migration instead of losing it.
Most teams go live in about 14 days. 2-Week Free Trial. Trained backup at no charge. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your RescueNet modules, queues, and payer mix before we meet.
Named user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs and your veteran staff’s workflow knowledge, documented, then supervised production.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit trails. Read the complete program at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated EMS FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, unfinished charts, facility requests, and payer correspondence, and it ends past your office close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on EMS billing + your software
- Software seat + equipment + PTO coverage
Calculate Savings
RescueNet Outsourcing: Frequently Asked Questions
Is RescueNet still supported by ZOLL?
ZOLL describes RescueNet as its widely adopted legacy suite and continues to serve agencies running it, while pointing new buyers to ZOLL Dispatch, ZOLL emsCharts, and ZOLL Billing. Retirement timelines are ZOLL’s to announce; we staff the work either way.
Can you outsource RescueNet Billing work?
Yes. Dedicated billers work inside your own RescueNet Billing or Billing Pro: chart review, medical necessity documentation checks, PCS tracking, modifiers and mileage, submission, denials, AR, posting, and reconciliation, with daily production reporting.
What did RescueNet become in ZOLL’s current lineup?
ZOLL’s current cloud products cover the same ground: ZOLL Dispatch for CAD, ZOLL emsCharts for ePCR, and ZOLL Billing for revenue work. RescueNet itself remains a distinct client-server suite that many agencies still run.
Can your team help us through a migration to ZOLL’s cloud products?
On the staffing side, yes: we keep legacy queues worked during the parallel-run period and retrain the same specialists onto the cloud tools with your account. The software migration itself is handled by ZOLL and its partners.
How do your staff access our RescueNet system?
Through named individual user accounts you approve and can revoke at any time, with least-privilege roles and no shared logins. Remote access is set up through your IT policy and documented during onboarding.
How fast can a dedicated RescueNet team start?
Most teams go live in about 14 days: access setup, knowledge capture from your current staff, training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced RescueNet work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Is Staffingly affiliated with ZOLL?
No. Staffingly, Inc. is an independent outsourcing company. We do not resell or represent ZOLL software; we staff trained people who work inside the RescueNet and ZOLL systems our clients already own.
EMS Billing Resources From the Staffingly Library
Guides from our pain-points library on the problems EMS billing teams hit most.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the EMS support workflows on this page.
Connect on LinkedInSee what a dedicated RescueNet team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your operation.
Claim Your 2-Week Free TrialRescueNet, ZOLL, and emsCharts are trademarks of ZOLL Medical Corporation or its affiliates. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by ZOLL Data Systems. Staffingly works inside client-owned systems under client-granted access.