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Healthcare Outsourcing Outsourcing

Reducing No-Shows and Last-Minute Cancellations in Healthcare: Strategies for Retaining Revenue and Efficiency

Missed appointments are a chronic challenge in healthcare and wellness practices, affecting not only a clinic’s financial health but also its ability to provide consistent care. Whether due to patient forgetfulness, scheduling conflicts, or lack of accountability, no-shows and last-minute cancellations result in lost revenue, wasted staff time, and reduced access for patients in need. Addressing this issue requires a proactive, systematized approach. The Challenge: Lost Time and Revenue Every empty time slot represents more than just a missed opportunity—it

Noah Thomas

e Clinical Works

How to Manage the Waitlist in eClinicalWorks (eCW)?

Imagine this: I’m sitting at the front desk, juggling calls from patients who desperately need earlier appointments while handling the usual influx of tasks. It’s overwhelming, right? You’ve been there, too—patients asking, “Can I come in sooner?” while you stare at a fully booked schedule. That’s where eClinicalWorks’ Waitlist feature comes to the rescue. Let me guide you through how we can use this tool to simplify scheduling and make both your job and mine a whole lot easier. Let’s