“He Is Part of Our Team” When Both the Practice Admin and a Patient Praise Your Virtual Medical Assistant by Name at a Fort Lauderdale Orthopedic Practice

Here is what makes Shrock Orthopedic Center’s story unique among all of Staffingly’s success stories. It is not just the practice admin who praised the virtual medical assistant. A patient did too. Independently. By name.

Natalie Shrock, the Practice Admin, left a five-star Trustpilot review specifically commending Sai Gannoji: “We would like to specifically commend Sai, who does such an amazing job with every task. He goes above and beyond. We rely on Sai so much and it doesn’t even feel like a remote work relationship. He is part of our team.”

Then, around the same time, patient Penelope Fields went to the practice’s own Google Business page and left this review: “Very competent staff including Sai Gannoji who was particularly helpful transferring records to my NY doctor.”

Read that again. She did not post on Staffingly’s page. She went to Dr. Shrock’s practice Google listing and praised Sai right alongside the in-house team. She listed him as part of the practice staff. That is the kind of smooth integration that most outsourcing companies promise but almost never deliver. When a patient cannot tell the difference between your remote VMA and your in-house team, you know the partnership is working.

Let us talk about what happens when an orthopedic practice stops trying to handle all the admin work with a stretched front desk team and brings on a dedicated virtual medical assistant.

When you are running a solo orthopedic and walk-in clinic, every patient call, every scheduling request, every records transfer, and every insurance check adds up. Natalie Shrock was managing all of it as Practice Admin. Once Sai Gannoji took over the front desk operations, patient calls, scheduling, and medical records transfers, Natalie could focus on higher-level practice management and Dr. Shrock could focus entirely on patient care.

The operational impact goes beyond just saving time. When patient calls are handled promptly and professionally, satisfaction goes up. When medical records are transferred quickly and accurately, patients like Penelope Fields notice and leave positive reviews. When scheduling runs smoothly, the practice flows better and no-shows decrease.

What Does This Mean for Practices Like Yours?

According to MGMA data, administrative burden is one of the top reasons healthcare staff experience burnout. Orthopedic practices specifically deal with high volumes of referrals, imaging requests, surgical scheduling, and medical records coordination. Outsourcing those front desk tasks to a trained VMA is how practices keep operations running without burning out their best people.

That is why the Shrock Orthopedic story matters. When a practice admin calls the VMA “part of our team” and a patient names the VMA in a public Google review, it means the partnership is working at the deepest level. Not just on paper. In daily operations, in patient interactions, and in the kind of service quality that earns public praise.