Who Are the Leading DocuTrack Outsourcing Providers?

DocuTrack is pharmacy workflow and document management software from RedSail Technologies, which it joined as part of the Integra suite of long-term care pharmacy products. It receives, organizes, routes, retrieves, and tracks the phone, fax, and email documents a pharmacy runs on, with barcoding, custom routing rules that can send a STAT order straight to the right handler, a complete audit history on each document, Audit Assist for building audit responses, secure internal messaging, and, per RedSail, interfaces to more than 60 industry systems.

The software solves the filing problem; it does not staff the queues. Documents still arrive faster than people can work them, hardest in closed-door and LTC pharmacies where facility orders surge overnight ahead of morning delivery runs. A routing rule can put a document in the right queue in seconds, and it will still sit there until a person opens it. That gap between routed and worked is what this service closes.

Our specialists watch your DocuTrack intake queues through the hours that matter, including the early shift that clears what arrived overnight: new orders, refill requests, census sheets, med sheets, and whatever else facilities send. Items get identified, prioritized, and moved to the right queue fast, so STAT orders surface immediately and the overnight backlog is worked before it can chase your delivery runs.

Before an order reaches your data entry pharmacist or technician, someone has to make it workable: confirm the document is complete and legible, verify the patient and facility match, flag missing strengths or directions, and stage the queue in priority order. Our team does that prep inside DocuTrack so your licensed staff spend their time on entry and verification, not on sorting. Order entry itself can be staffed too; see our RPh order entry support service.

Unclear orders are the slowest documents in the building: a missing signature, an ambiguous direction, a med sheet that contradicts the order. We chase those clarifications with the facility by phone and fax, document each contact in the workflow, and keep the item visible until it closes, so clarification requests stop dying in a pending queue while the resident waits.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.