Who Provides Remote Epic Support Services?

Epic, built by Epic Systems Corporation of Verona, Wisconsin, is the dominant EHR in American hospital medicine. KLAS market share data for 2026 puts Epic at roughly 44 percent of US acute care hospitals and a clear majority of staffed hospital beds, and its footprint keeps growing while most competitors shrink. Health systems run their entire operation through it: Prelude for registration, Cadence for scheduling, Grand Central for bed management, EpicCare for the chart, MyChart for patients, and Resolute for hospital and professional billing.

The operating unit of Epic revenue cycle work is the work queue. Registration errors, real-time eligibility mismatches, referrals with incomplete information, charge review items, claim edits, denials, and credits all land in WQs that someone must open, work, and clear every day. Epic is very good at routing work; it cannot make the headcount to finish it. When a WQ ages, the revenue in it ages too. That staffing gap, not the software, is what this service closes.

Our team works registration inside Prelude: demographics, guarantor accounts, coverage records, and the registration work queues that flag incomplete or conflicting entries. Clean registration is where Epic revenue cycle either starts right or starts failing, because every downstream WQ inherits what patient access enters. A dedicated remote pod keeps registration WQs at zero so your on-site staff can stay face to face with patients.

Epic’s real-time eligibility checks payers automatically, but the response is only as good as the person who reconciles it. Our specialists review RTE responses before the visit, correct coverage records, chase discrepancies with payers, and work the coverage-related WQs so bad coverage rarely reaches the claim. Eligibility denials are the cheapest denials to prevent and the most tedious to work; we take the tedium.

Incoming referrals are new patients your organization already won, until they stall in a WQ. We work the referral queues daily: chase the missing records and auth details that park referrals in Incomplete Information status, call the patient, schedule the visit, and log every referral on a shared tracker your team can audit each evening. Referral leakage is a staffing problem wearing a software costume.

In Basket pools and MyChart messages have become a second full-time job for clinic staff. We provide administrative triage: routing messages to the right pool and owner, handling scheduling and paperwork requests, and keeping non-clinical items from burying the clinical ones. This is administrative support with a hard boundary, no clinical judgment and no patient advice, and that boundary is written into the SOW.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual Epic credentials with full audit trails your compliance team can review. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.