Can a Virtual Assistant Team Work Inside Kinnser, Now WellSky Home Health?
Yes. Kinnser became WellSky Home Health, and dedicated HIPAA-trained virtual teams work inside it daily: referral and SOC intake, visit scheduling, HotBox follow-through, OASIS documentation tracking, PDGM billing and NOA filing, and AR. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Happened to Kinnser?
Kinnser Software, built in Austin, made Agency Manager, the web-based system that became a fixture in Medicare-certified home health: intake, scheduling, OASIS workflows, billing, and the HotBox, the task list that tells every user what needs attention today. Its path into WellSky ran through an acquisition and a company rebrand, which is why the naming confuses people.
Mediware Information Systems, a healthcare software company founded in 1980, closed its acquisition of Kinnser Software in mid-2017.
Mediware rebranded the whole company as WellSky, folding more than 30 software brands, Kinnser included, under the new name.
Agency Manager is sold as WellSky Home Health. The kinnser.net domain, the HotBox, and offline app lineage remain, which is why agencies still say “Kinnser” a decade later.
What WellSky Home Health Runs for an Agency
WellSky Home Health carries the workflows Kinnser was known for and has kept building on them: the HotBox task queue with filters and sticky notes, scheduling with OASIS checks, QA workflows with routing and real-time OASIS issue flagging, offline charting for clinicians in the field, Electronic Visit Verification, Direct Data Entry connections to payers, and hospitalization-risk analytics through WellSky CareInsights. Each of those features generates daily administrative work: tasks to close, documents to chase, periods to bill. That work is what a dedicated virtual team takes off your office staff.
Who Is This For?
Medicare-certified home health agencies that run on Kinnser or WellSky Home Health and are losing office hours to it: single-branch agencies where the administrator is also the biller, growing groups whose intake desk cannot keep pace with referrals, and multi-branch operations that want one remote pod covering intake, scheduling, and billing across locations. If your team’s day is ruled by the HotBox, this service is built for you.
Where Kinnser Agencies Lose Time and Money
Tasks land faster than the office can close them: orders to route, notes to chase, schedules to fix. When the task list rules the day, intake and billing wait.
See the fixA face-to-face encounter document that gets deleted or detached in WellSky stops the claim behind it with no loud alarm. The period sits unbilled until someone notices.
See the fixMedicare’s Notice of Admission must be filed within 30 days of the start of care, and each late day reduces the period payment. A buried intake desk is how late days happen.
See the fixAssessments queue for review, reviews queue for corrections, and the 30-day period cannot bill until the documentation clears. Nobody owns the chase, so it drags.
See the fixReferral and Start-of-Care Intake
Our team works referrals from hospitals, physicians, and ACOs into clean admissions: demographics and payer entry, insurance verification, physician and order confirmation, and coordination so the start-of-care visit lands inside the required window with the face-to-face encounter documented. Referral sources measure agencies by response speed; a dedicated intake desk keeps yours first. Full scope on home health SOC coordination.
Visit Scheduling and HotBox Follow-Through
Dedicated schedulers build and maintain visit schedules against the plan of care, reconcile missed and rescheduled visits, keep frequencies on track between recertifications, and work the HotBox daily so tasks get closed instead of aging. Related coverage: home health scheduling services.
OASIS-E1 Documentation Coordination
We do not make clinical judgments; we make the documentation move. Our coordinators track every OASIS assessment from visit to export: chasing incomplete assessments, routing QA corrections back to the right clinician, watching due dates for recertifications, and keeping billing informed of what is cleared to drop. The deeper scope lives on OASIS-E1 documentation support and PDGM documentation for home health. The boundary between administrative coordination and clinical work is written into the SOW.
PDGM Billing and NOA Tracking
Under PDGM, every admission needs a Notice of Admission filed within 30 days, and every 30-day period needs documentation complete before the claim drops. Dedicated billers run that cycle in your system: NOA submission and status tracking, claim generation, watching for face-to-face documents that silently block claims, and follow-up on periods that have not billed. Full service scope: home health PDGM billing.
Physician Orders and Document Chasing
Unsigned orders are unbillable periods waiting to happen. Our team routes plans of care and interim orders for signature, follows up with physician offices by fax and phone until documents come back, files them to the right chart, and reports what is still outstanding every week. Related detail: visit note documentation.
AR Follow-Up and Payment Posting
We post remittances, reconcile deposits, work the aging report by payer every week, follow up on unpaid periods, and document every touch so your administrator sees exactly where the money is stuck and why. Posting detail lives on payment posting and ERA reconciliation.
Put a Dedicated Team on Your Kinnser Queues
The name on the login changed; the workload did not. Meet us, pick the seats you need, and watch a trained team work your own intake, HotBox, and billing queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on WellSky Home Health
Specialists assigned to a home health agency train before they produce: our SOP library for post-acute workflows, live sessions on your agency’s own procedures and payers, and supervised production with QA review before independent work. Each specialist signs an individual HIPAA agreement and works under named, auditable credentials you grant and can revoke, never shared logins. A trained backup shadows each account so coverage continues through vacations and departures at no extra charge.
Why Outsource This Work, and Why Staffingly
Most vendors sell home health billing alone. We staff the upstream work too, referrals, scheduling, documentation chasing, because that is where late NOAs and unbilled periods actually start.
PDGM already squeezed margins. A flat weekly fee per dedicated specialist keeps your cost predictable, and every efficiency gain accrues to your agency, not our invoice.
30-day periods, NOA deadlines, OASIS-E1 items, face-to-face requirements: this is our staff’s daily vocabulary across home care and long-term care clients, not a side specialty.
Most teams go live in about 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your census, payers, and where periods get stuck before we meet.
Named user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs plus our post-acute library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived overnight, referrals, HotBox tasks, and unsigned orders, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your payers + software
- Software seat + equipment + PTO coverage
Calculate Savings
Kinnser and WellSky Home Health: Frequently Asked Questions
What happened to Kinnser?
Mediware Information Systems acquired Kinnser Software in 2017, and Mediware rebranded as WellSky in September 2018. Kinnser’s Agency Manager product is sold today as WellSky Home Health.
Is Kinnser the same as WellSky Home Health?
Yes, same product lineage. The kinnser.net login domain and features like the HotBox carried over, which is why many agencies still use the old name.
What tasks can a virtual assistant do in Kinnser / WellSky Home Health?
Referral and SOC intake, insurance verification, visit scheduling, HotBox task follow-through, OASIS documentation tracking, physician order chasing, NOA filing, PDGM claims, payment posting, and AR follow-up.
Can you outsource billing for a home health agency on this system?
Yes. Dedicated billers work inside your system: NOA submission and tracking, PDGM period claims, documentation-hold follow-up, remittance posting, denial work, and weekly AR reporting.
Do you do OASIS assessments?
No. OASIS is clinical work that belongs to your clinicians. We coordinate the documentation around it: tracking assessments through QA, routing corrections, watching due dates, and keeping billing informed. The boundary is written into the SOW.
How do your staff access our system?
Through named individual user accounts you approve, with least-privilege roles and full audit trails. No shared logins, no offline exports of PHI.
How fast can a dedicated team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced home health admin work HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the home care and long-term care workflows described on this page.
Connect on LinkedInSee what a dedicated team changes in your Kinnser queues in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your agency.
Claim Your 2-Week Free TrialKinnser, WellSky, and WellSky Home Health are trademarks of WellSky Corporation or its affiliates. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by WellSky. Staffingly works inside client-owned systems under client-granted access.