Who Offers the Top ContinuLink Outsourcing Services for Home Care Agencies?
Dedicated HIPAA-trained teams work inside your own ContinuLink system, covering client intake, caregiver scheduling, authorizations, Medicaid and multi-payer billing, EVV exception cleanup, and payment posting. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in ContinuLink, We Staff
What Is ContinuLink?
ContinuLink is an enterprise EMR built by Complia Health for home care organizations that run multiple lines of business in one system: skilled home health, private duty nursing, non-medical personal care, pediatrics, and Medicaid waiver programs, often across multiple locations and states. It is known for depth on complex payers, with support for Medicaid billing across nearly every state, and its Mobile Edge companion app feeds visit and EVV data back into scheduling, billing, and payroll. In July 2023, Complia Health became part of Axxess, which now supports the ContinuLink product line.
The same multi-line depth that makes ContinuLink powerful also makes it hungry for admin hours. Every line of business brings its own authorizations, its own payer rules, its own scheduling constraints, and its own EVV exceptions. When one office team covers all of it, referrals wait, shifts go unfilled, and claims pend. That is the exact gap this service closes.
Who Is This For?
Agencies that run on ContinuLink and are losing staff hours to it: multi-line home care organizations, Medicaid-heavy personal care agencies, private duty nursing and pediatric programs, and skilled home health agencies operating across several locations or states. It fits a single-office agency that needs one trained scheduler as well as an enterprise group that needs a billing desk plus a scheduling pod per branch.
Where ContinuLink Agencies Lose Time and Money
Visits with GPS, clock-in, or matching exceptions fail the state aggregator, and the claims behind them pend until someone clears each mismatch by hand.
See the fixMedicaid clients are approved for more hours than the schedule delivers, and every unstaffed, unbilled hour is revenue the agency was already authorized to earn.
See the fixMulti-payer agencies rarely track payment speed by plan, so the slowest MCOs finance themselves on your payroll without anyone escalating.
See the fixOn the skilled side, a rejected Notice of Admission costs 1/30th of the period payment for each day it sits unfixed, and rejections land quietly.
See the fixClient Intake and Admissions
Our team answers referral inquiries, enters new clients in ContinuLink, verifies coverage and program eligibility, collects intake paperwork, and tracks each referral from first call to staffed schedule. Referrals that get a same-day response become admissions; the ones that wait become someone else’s client. We work the referral queue daily so yours get the same-day response.
Caregiver Scheduling and Shift Fill
We build and maintain caregiver schedules in ContinuLink, match caregivers to authorizations, fill open shifts and call-outs, confirm visits, and keep schedule changes synced so downstream billing stays clean. A morning call-out handled by 7 a.m. is a non-event; the same call-out discovered at 9 a.m. is a missed visit and an unhappy family.
Private Duty and Pediatric Lines
Private duty nursing and pediatric programs are ContinuLink specialties, and they carry the toughest scheduling in home care: long shifts, strict skill matching, continuous coverage expectations, and families who notice every gap. We staff schedulers who work these lines every day, keeping coverage continuous and authorizations matched to what is actually delivered.
Medicaid and Multi-Payer Billing
ContinuLink is built for complex payers, and so is our billing bench. Dedicated billers work claims across Medicaid programs, MCOs, waivers, Medicare, and private pay inside your system: claim generation and edits, submission, rejection work, payer-specific rules by state and program, and escalation on the plans that pay slowest. Multi-line agencies get billing organized by program, so each line has an owner.
EVV and Mobile Edge Exceptions
Mobile Edge captures visit and EVV data in the field, but exceptions still happen: missed clock-ins, GPS mismatches, schedule and visit drift. Our team works the exception queue daily, corrects and documents each visit per your state’s EVV rules, and clears the claims pending behind them, so EVV stays a compliance tool instead of a revenue bottleneck.
Home Health Billing: PDGM and NOA
For agencies running skilled home health in ContinuLink, we staff the Medicare rhythm: Notices of Admission filed on time and rejections fixed the day they land, 30-day period claims, LUPA watch, and face-to-face documentation checks before claims go out. PDGM punishes slow admin; a dedicated biller keeps the clock on your side.
Payment Posting and AR Follow-Up
We post remittances, reconcile deposits, work unapplied cash, and follow aging by payer and program inside ContinuLink. Posting discipline is what makes every other billing report true: denial trends, payer speed, and real AR only become visible when payments land in the right place every day.
Documentation and OASIS Support
We support your clinicians’ documentation workflow without touching clinical judgment: tracking visit note completion, chasing missing signatures and orders, prepping OASIS packets for clinical review, and keeping the documentation queue moving so billing does not wait on paperwork. This is administrative support, not clinical documentation, and the boundary is written into the SOW.
Put a Dedicated ContinuLink Team on This Work
You have seen what we cover, from intake to payment posting. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own ContinuLink queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on ContinuLink
New team members train on your ContinuLink workflows before they touch production: your SOPs, your programs and payer mix, your scheduling and billing conventions, drilled in supervised sessions with our trainers and your point of contact. Go-live is gradual, with senior review on early work, daily production reports in your format from the first week, and a trained backup ready at no charge whenever your specialist is out. Every team member works under an individual HIPAA agreement with named, auditable ContinuLink credentials, never shared logins.
Why Outsource ContinuLink Work, and Why Staffingly
Most vendors sell home care billing or a scheduler. We staff across the workflow: intake, scheduling, authorizations, EVV, billing, and posting, program by program, so work stops falling between vendors.
A flat weekly fee per dedicated specialist, so a growing census does not grow your admin bill by percentage. Every efficiency gain accrues to the agency. Do the math both ways; we will help on the call.
EVV aggregators, waiver billing, NOA windows, LUPA thresholds, MCO payment speed: our public library covers the problems home care agencies actually fight, written by the people who work them.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Agency Types We Support on ContinuLink
Multi-line home care organizations (one pod covering intake, scheduling, and billing across programs), Medicaid personal care agencies (EVV and waiver billing discipline), private duty nursing and pediatric programs (continuous-coverage scheduling), skilled home health agencies (PDGM, NOA, and OASIS support), and multi-state enterprises that need each state’s payer rules owned by a named specialist.
Process and Onboarding
20 to 30 minutes on Teams. We map your ContinuLink programs, queues, and pain points before we meet.
Named ContinuLink user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs, your programs and payers, supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated ContinuLink FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight call-outs, referral messages, and EVV exceptions, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on home care billing + ContinuLink
- Software seat + equipment + PTO coverage
Calculate Savings
ContinuLink Outsourcing: Frequently Asked Questions
What tasks can a remote team do in ContinuLink?
Client intake and admissions, caregiver scheduling and shift fill, authorization tracking, EVV exception cleanup, claim generation and submission across Medicaid, MCO, waiver, Medicare, and private pay, payment posting, AR follow-up, and documentation tracking. Anything administrative that happens inside ContinuLink screens, a trained remote specialist can own.
Can you outsource ContinuLink billing?
Yes. Dedicated billers work inside your ContinuLink system: claim edits, submission, rejection and pend cleanup, payer-specific Medicaid rules by state, posting, and AR aging, with daily production reporting organized by program.
Is ContinuLink still supported after the Axxess acquisition?
Yes. Complia Health, the maker of ContinuLink, became part of Axxess in July 2023, and Axxess provides login and support for the ContinuLink product line. We work inside whichever system your agency runs today and can support a transition period if you ever migrate.
Can you handle EVV exceptions from Mobile Edge?
Yes. Our team works the exception queue daily: missed clock-ins, GPS mismatches, and visit-schedule drift, corrected and documented per your state’s EVV rules, so claims stop pending against unverified visits.
Do you support multi-state, multi-program agencies?
That is where the model fits best. Each program or state gets a named owner within the pod, so waiver rules, MCO quirks, and EVV aggregator differences stop living in one overloaded office manager’s head.
How fast can a dedicated ContinuLink team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced ContinuLink work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Do we keep control of our ContinuLink system?
Yes. It stays your system, your data, your logins to grant or revoke. We work inside it and report daily; you can review our activity in your own system.
Home Care Billing and EVV Resources for ContinuLink Agencies
Guides from our library on the problems multi-payer home care agencies fight most.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the home care and long-term care workflows described on this page.
Connect on LinkedInSee what a dedicated ContinuLink team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your agency.
Claim Your 2-Week Free TrialContinuLink and Complia Health are trademarks of their respective owner; Complia Health is part of Axxess. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Complia Health or Axxess. Staffingly works inside client-owned ContinuLink systems under client-granted access.