Who Are the Leading CareSmartz360 Outsourcing Providers?

CareSmartz360 is an all-in-one home care management platform from Caresmartz, Inc. of Pittsford, New York, which the company reports is used by more than 1,000 home care agencies, franchisors, and facility staffing providers. It brings scheduling with caregiver matching, EVV with integrations across 45+ state programs, Medicaid, private-pay, and third-party billing, payroll workflows that connect to QuickBooks and Paychex, and a set of named apps and portals around the office: the Caregiver Mobile App, the Office & Admin App, the Caregiver Portal, and the Client & Family Portal.

That breadth is the point, and also the workload. Each module generates a queue: inquiries waiting for callbacks, open shifts waiting for a match, EVV exceptions waiting for correction, claims waiting on authorizations, invoices waiting to go out, and payroll waiting on disputed hours. CareSmartz360 organizes the work beautifully; it does not do the work. This service supplies the dedicated people who do.

Our team answers inquiry calls in your agency’s name, logs prospects in CareSmartz360, schedules assessments, and follows each inquiry to a decision instead of letting it age out in silence. New clients are set up with payers, rates, care plan details, and preferences complete, which protects scheduling and billing downstream.

With integrations spanning 45+ state EVV programs, CareSmartz360 captures visit verification through the Caregiver Mobile App and routes it to the right state system. Our specialists work the exceptions daily: missed clock-ins and clock-outs, GPS mismatches, visits that failed to transmit, and corrections that need caregiver follow-up, so verified visits keep flowing to billing instead of pending claims against EVV.

We post payments, reconcile remittances against expected amounts, and work the aging payer by payer on a documented cadence. Home care AR leaks in small denominations, a short-paid visit here, an unapplied credit there, and only a team that touches the aging weekly catches it while it is still collectible.

We keep caregiver profiles current, availability, documents, and credential expiration dates, with weekly chase-down of expiring items, and we keep the Caregiver Portal and Client & Family Portal populated with the schedules and updates your caregivers and families expect to see there. Current data is what keeps matching accurate and caregivers billable.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.