How Do You Find Trusted Brightree Billing and Resupply Outsourcing Services?
Dedicated HIPAA-trained teams work inside your own Brightree system, covering order intake and documentation, eligibility and same or similar checks, prior authorizations, claims, resupply follow-up, and patient collections. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in Brightree, We Staff
What Is Brightree?
Brightree is cloud-based business management software for home medical equipment (HME/DME) providers, pharmacies, home infusion organizations, and orthotics and prosthetics practices. It has been part of ResMed since 2016, and its product family centers on the Brightree Business Management Software (BMS) platform, with connected offerings that include Intelligent Document Automation for referral and order documents, Patient Resupply, ePrescribe, Mobile Delivery, Inventory Management, and Data and Analytics.
The catch is that Brightree gives a supplier more work queues than people. Faxed orders wait in document queues, payers demand same or similar checks before anything ships, resupply lists need steady outreach, claims need edits and follow-up, and patient balances age while the phones ring. When two or three billers own all of it, the queues win. That is the exact gap this service closes.
Who Is This For?
Suppliers and home-based care organizations that run on Brightree and are losing staff hours to it: sleep and respiratory suppliers, mobility and complex rehab providers, wound care and medical supply companies, pharmacies and home infusion organizations, and orthotics and prosthetics practices. It fits a single-location supplier that needs one trained Brightree biller as well as a multi-branch operation that needs an intake desk plus a billing and collections pod.
Where Brightree Suppliers Lose Time and Money
Refill claims go out a day or two ahead of the allowed window and come back denied, turning routine resupply revenue into rework.
See the fixNobody checks whether Medicare already paid for same or similar equipment before delivery, so the denial arrives when the item cannot come back.
See the fixAdjustment combinations like CO-234 with N20 sit unresolved on DME remits because the team has no time to research what the payer actually wants.
See the fixClaims deny because the ordering provider’s PECOS enrollment was not verified at intake, and the denial surfaces weeks after the order shipped.
See the fixOrder Intake and Documentation
Our team works your incoming referrals and orders in Brightree: entering new patients and orders, confirming demographics and payer details, chasing the ordering provider’s documentation, and keeping the document queues that feed Brightree’s Intelligent Document Automation clean and current. Orders that arrive complete bill clean later; that is where we start. We also verify ordering provider details at intake, which is where N265 PECOS denials are actually prevented.
Eligibility and Same or Similar Checks
Before anything ships, we verify coverage and benefits, confirm rental versus purchase status, and run same or similar checks so Medicare history is known before delivery, not after the denial. Eligibility mistakes in DME are quiet and expensive because the equipment is often gone by the time the claim bounces; checking first removes that loss at the source.
Prior Authorization
Our specialists prepare and submit prior authorization requests for equipment and supplies that require them, track each request to a decision, document authorization numbers and date ranges in Brightree, and flag orders that would otherwise ship without an approval on file. Fewer authorization denials, fewer items delivered at the supplier’s own risk.
Billing and Claims in Brightree
Can you outsource Brightree billing? Yes, and this is the deepest part of the engagement. Dedicated billers work claims end to end inside your Brightree Business Management Software: claim edits and submission, rental cycle billing, HCPCS and modifier accuracy, ERA posting, denial research and appeals, and steady AR follow-up. Our coders and billers work DME code sets daily; see our HCPCS Level II coding service for the coding side of that work.
Resupply Program Support
Brightree’s Patient Resupply tools only produce revenue when someone works the lists. Our team runs the resupply calendar: confirming continued need and eligibility, timing refills so claims do not go out early, updating patient contact outcomes, and keeping the program moving month after month. Resupply is the steadiest revenue most suppliers have; it deserves a steady owner.
Patient Collections and AR
We work patient balances and payer AR inside Brightree: statements, payment plans, polite and persistent patient outreach, unapplied payment cleanup, and aging follow-up by payer. With high-deductible plans, the patient portion of DME revenue keeps growing, and it only gets collected when someone owns the follow-up every week.
Home Health and Hospice on Brightree
Searching for Brightree home health or hospice support? Here is the honest answer: Brightree’s home health and hospice EHR moved under ResMed’s MatrixCare brand in 2019, and Brightree itself now concentrates on HME/DME, pharmacy, and home infusion. If your agency runs the home health or hospice side, we support those workflows through our MatrixCare services, including billing, and through our home health PDGM billing and hospice billing teams.
Reports and Work Queues
We keep a reporting calendar in Brightree’s Data and Analytics tools and the standard BMS reports: held claims, unbilled orders, denial trends, resupply performance, and AR aging by payer. Someone on our team owns each report on a schedule, so problems show up in a weekly review instead of a year-end surprise.
Put a Dedicated Brightree Team on This Work
You have seen what we cover, from order intake to AR. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own Brightree queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Brightree
New team members train on your Brightree workflows before they touch production: your SOPs, your payer mix, your order and billing conventions, drilled in supervised sessions with our trainers and your point of contact. Go-live is gradual, with senior review on early work, daily production reports in your format from the first week, and a trained backup ready at no charge whenever your specialist is out. Every team member works under an individual HIPAA agreement with named, auditable Brightree credentials, never shared logins.
Why Outsource Brightree Work, and Why Staffingly
Most vendors sell Brightree billing alone. We staff across the workflow: intake, eligibility, same or similar, prior auth, claims, resupply, and collections, so work stops falling between vendors.
Brightree offers its own revenue cycle services, and some suppliers want that bundle. Others want a dedicated team inside their own system at a flat weekly fee per specialist, where every efficiency gain accrues to the supplier. Do the math both ways; we will help on the call.
Same or similar, HCPCS Level II, rental cycles, PECOS edits, CO-234 remits: our public library covers the denials DME teams actually fight, written by the people who work them.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Supplier Types We Support on Brightree
Sleep and respiratory suppliers (resupply-heavy programs with steady refill calendars), mobility and complex rehab providers (documentation and authorization-heavy orders), wound care and medical supply companies (high order volume, thin margins), pharmacies and home infusion organizations (per-diem and supply billing), and orthotics and prosthetics practices. Multi-branch operations get pods organized by branch or payer, single locations get one specialist with a backup.
Process and Onboarding
20 to 30 minutes on Teams. We map your Brightree queues and denial patterns before we meet.
Named Brightree user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs, your payer mix, supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated Brightree FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight order faxes, resupply outcomes, and payer correspondence, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on DME billing + Brightree
- Software seat + equipment + PTO coverage
Calculate Savings
Brightree Outsourcing: Frequently Asked Questions
What tasks can a remote team do in Brightree?
Order and patient entry, documentation follow-up, eligibility and same or similar checks, prior authorization tracking, claim edits and submission, ERA posting, denial work, resupply outreach, patient collections, and report schedules. Anything administrative that happens inside Brightree screens, a trained remote specialist can own.
Can you outsource Brightree billing?
Yes. Dedicated billers work inside your Brightree Business Management Software: claim edits, rental cycle billing, submission follow-up, ERA posting, denials and appeals, AR aging, and reconciliation, with daily production reporting.
Does Brightree still cover home health and hospice?
Brightree’s home health and hospice EHR moved under ResMed’s MatrixCare brand in 2019; Brightree now concentrates on HME/DME, pharmacy, and home infusion. If you run MatrixCare, we support it through our MatrixCare billing, documentation, and intake services.
How do your staff access our Brightree system?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How is this different from Brightree’s own revenue cycle services?
Brightree offers revenue cycle services as part of its product family. Our model is a dedicated team inside your own Brightree at a flat weekly fee per specialist, covering intake through collections, with staffing you direct day to day. Many suppliers compare both; we will walk through the differences on your strategy call.
How fast can a dedicated Brightree team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced Brightree work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Do we keep control of our Brightree system?
Yes. It stays your system, your data, your logins to grant or revoke. We work inside it and report daily; you can review our activity in your own system.
DME Billing Resources for Brightree Teams
Guides from our library on the denials and workflows DME suppliers fight most.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the DME and home-based care workflows described on this page.
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Claim Your 2-Week Free TrialBrightree is a registered trademark of Brightree LLC, a ResMed company. MatrixCare is a trademark of its respective owner. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by Brightree, ResMed, or MatrixCare. Staffingly works inside client-owned Brightree systems under client-granted access.