Who Offers the Top MaximEyes Outsourcing Services?
Dedicated HIPAA-trained eye care teams work inside your own MaximEyes system, covering the front desk, VSP and EyeMed eligibility, prior authorizations, medical versus vision claim routing, recall, and optical admin. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Your Team Does in MaximEyes, We Staff
What Is MaximEyes?
MaximEyes is the eye care EHR and practice management suite from First Insight Corporation, a company that has built software for optometry and ophthalmology practices for more than 30 years. The current platform spans MaximEyes EHR, MaximEyes Practice Management, MaximEyes Imaging, and MaximEyes Patient Engagement, with an optical point-of-sale module, two-way e-prescribing, a patient portal, and a VSP integration. The cloud edition has been marketed as MaximEyes.com, and the newest layer is MaximEyesAI, powered by EVAA, which adds a virtual assistant, a billing assistant, and an ambient scribe. First Insight also operates its own revenue cycle service, Fast Pay Health.
All of that capability still needs people. Recall lists only fill exam slots if someone calls the patients who ignore the reminder. VSP eligibility inside the system still leaves EyeMed and medical plans to check in payer portals. Lens orders still need someone watching the lab status, and two claim streams, vision and medical, still need a biller working edits, posting, and denials. MaximEyes organizes the work; this service staffs it.
Who Is This For?
Eye care practices that run on MaximEyes and are losing staff hours to it: independent optometry offices where the same two people cover the phones, the benefit portals, and the dispensary; ophthalmology practices whose surgical lines add prior authorizations and modifier-heavy claims; and groups where billing follow-up keeps slipping because the front desk comes first.
Where MaximEyes Practices Lose Time and Money
A single MaximEyes appointment can carry a vision plan for the exam and materials plus a medical plan for the diagnosis. Skip either check and the visit starts on the wrong financial footing.
See the fixRoute a medical visit to the vision plan, or the reverse, and the claim pays wrong or denies. The decision has to happen before the claim leaves MaximEyes, not after the EOB arrives.
See the fixThe VSP integration helps, but EyeMed, Spectera, and the medical payers each keep their own portal. Front desks bounce between tabs while the phone keeps ringing.
See the fixDual coverage, plan-specific frame allowances, and copay math add up. Multiply by a full book of exams and verification quietly becomes a full-time job nobody was hired for.
See the fixFront Desk and Patient Records
Our team registers new patients in MaximEyes and keeps records clean: demographics, vision and medical insurance entry, responsible party, and contact details, entered correctly the first time so eligibility and claims do not inherit front-desk errors. We also work the patient portal and Patient Engagement queues, answering routine messages, confirming demographic updates, and routing clinical questions to your staff, so your in-office team can stay with the patients standing in front of them.
Scheduling and Recall
MaximEyes Practice Management is built to handle multi-provider, multi-location schedules; our specialists keep those books full. We manage appointments and reschedules, prep the next day’s schedule, and work the recall list the way automation alone cannot: the Patient Engagement reminders go out, and our team calls the patients who do not respond, one year overdue, expired contact lens prescription, unused frame benefit. Recall dialing is steady, unglamorous work, which is exactly why it fits a dedicated remote seat.
Vision and Medical Eligibility
We verify both sides of eye care coverage before the patient arrives. Inside MaximEyes, that means using the VSP integration where it applies; outside it, our team pulls EyeMed, Spectera, and other vision plan authorizations from the payer portals and checks the medical plan for visits with a medical diagnosis, then enters benefits, copays, and material allowances into the chart. Exam day starts with answers instead of hold music, and the 20 minutes per patient stops coming out of your front desk.
Prior Authorization
Medical eye care brings real authorization work: anti-VEGF injections, cataract surgery and IOLs, glaucoma procedures, and advanced imaging. Our specialists prepare and submit the requests, document approval numbers and date ranges in MaximEyes, and track each authorization to closure so services are not performed on an expired or missing auth. Fewer authorization denials, and no surgery-week scramble to find out whether the payer ever answered.
Medical vs Vision Claim Routing
The costliest recurring decision in eye care billing is which plan a visit belongs to. Our team applies your routing rules before claims leave MaximEyes: routine exams and materials to the vision plan, medically driven visits to the medical plan, and refraction charges split correctly when one encounter touches both. Getting this right up front prevents the deny-rebill-appeal loop that turns a clean visit into 60 days of follow-up.
Claims, Posting, and AR
Dedicated billers work your MaximEyes billing and claims queues end to end: claim edits and submission for both vision and medical payers, status follow-up, payment posting, denial work, patient statements, and AR aging. Where MaximEyesAI’s EVAA Billing Assistant automates a step, our billers own what automation leaves behind: the exception queue, the appeal, the payer phone call, and the write-offs that were not really uncollectable. Daily production reporting shows you claims sent, posted, and appealed, every evening.
Optical and Materials Admin
MaximEyes includes an optical point-of-sale module and a built-in interface for placing and tracking spectacle lens orders with VisionWeb labs. Our team handles the administrative side of that pipeline: entering and tracking orders, watching lab status, calling patients when glasses and contacts arrive, and following up on jobs that stall. Materials revenue is a large share of an optometry practice’s income, and it leaks when nobody owns the order queue.
Reports and Admin
MaximEyes Practice Management connects reporting to the same database as the EHR and point of sale. We put a named owner on your reporting calendar: production by provider and location, recall list performance, AR aging, and the routine admin that supports it all, task queues, document filing, and credentialing paperwork support. Reports catch revenue leaks only when someone runs them every week; on our accounts, someone does.
Put a Dedicated MaximEyes Team on This Work
You have seen what we cover, from the front desk to the optical bench. The next step is simple: meet us, pick the seats you need, and watch a trained team work your own MaximEyes queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on MaximEyes
Each engagement starts with your workflows, not a generic script. We document how your practice actually uses MaximEyes, which vision plans you accept, how you route medical versus vision visits, how the dispensary handles orders, and which reports your manager reads, then train your dedicated team on those SOPs with supervised production before anyone works alone. Specialists log in with named, auditable MaximEyes credentials, never shared logins, and report production to you every evening in your own format: patients verified, authorizations submitted, claims worked, recalls completed. A trained backup shadows the account from day one and steps in at no charge when your primary specialist is out.
Why Outsource MaximEyes Work, and Why Staffingly
Most vendors sell eye care billing alone. We staff across the workflow: front desk, eligibility, prior auth, claim routing, billing, recall, and optical admin, so work stops falling between vendors.
First Insight runs its own billing service, Fast Pay Health. Practices that want billing plus the front desk and recall under one predictable flat weekly fee per dedicated specialist choose a dedicated team. Do the math both ways; we will help on the call.
Our eye care teams train on dual vision and medical eligibility, refraction splits, materials workflows, and recall, the workflows that make optometry different from general medical billing.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Practice Types We Support on MaximEyes
Independent optometry practices (one team covering the front desk, verification, and recall), optometry offices with busy dispensaries (materials orders and optical admin), ophthalmology practices (surgical prior authorizations and modifier-heavy medical claims), and multi-location eye care groups (a shared eligibility and billing pod across sites, with per-location reporting).
Process and Onboarding
20 to 30 minutes on Teams. We map your MaximEyes queues, vision plans, and pain points before we meet.
Named MaximEyes user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs plus our eye care training library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated MaximEyes FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight portal messages, lab status updates, and refill and records requests, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on eye care + your software
- Software seat + equipment + PTO coverage
Calculate Savings
MaximEyes Outsourcing: Frequently Asked Questions
What tasks can a virtual assistant handle in MaximEyes?
Patient registration, demographics and insurance entry, scheduling and reschedules, recall calls, vision and medical eligibility checks, prior authorization tracking, claim edits and follow-up, payment posting, materials order tracking, and report generation. Administrative work that happens inside MaximEyes screens, a trained remote specialist can own.
Can you outsource MaximEyes billing and claims work?
Yes. Dedicated billers work inside your MaximEyes system on both claim streams, vision plans and medical payers: edits, submission, status follow-up, posting, denials, statements, and AR, with daily production reporting.
Can your team verify VSP and EyeMed benefits before exams?
Yes. We use the VSP integration inside MaximEyes where it applies and pull EyeMed and other vision plan benefits from the payer portals, alongside medical plan checks for medically driven visits. Benefits, copays, and material allowances are documented in the chart before the patient arrives.
Does this replace MaximEyesAI and EVAA automation?
No, it complements it. EVAA automates reminders, some billing steps, and documentation. Our specialists own what still needs a human: the patients who do not respond, the exception queues, payer phone calls, appeals, and judgment calls on claim routing.
How is this different from Fast Pay Health?
Fast Pay Health is First Insight’s own revenue cycle service, focused on billing. Staffingly is independent of the software vendor and staffs your administrative work from front desk through reporting, at a flat weekly fee per dedicated specialist. Many practices compare both on a strategy call.
How do your staff access our MaximEyes system?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated MaximEyes team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced MaximEyes work HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Eye Care Resources for MaximEyes Practices
From our eye care library: the workflows our teams run on optometry and ophthalmology accounts.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the eye care workflows on this page.
Connect on LinkedInSee what a dedicated MaximEyes team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialMaximEyes, MaximEyes.com, EVAA, and Fast Pay Health are trademarks of First Insight Corporation. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by First Insight Corporation. Staffingly works inside client-owned MaximEyes systems under client-granted access.