How Do You Find Trusted iTRUST Outsourcing Services?

iTRUST, now branded iTRUST AI, is a cloud EHR and practice management platform for optometry, ophthalmology, and optical retail, co-founded in Miami by two practicing optometrists, Dr. Matthew Chrycy and Dr. Adam Stelzer. It bundles what an eye care practice usually buys separately: charting, claims and billing with the iTRUST EDI Clearinghouse, optical point of sale with inventory management, recall and reminders, two-way texting and WhatsApp, online booking, telemedicine, e-prescribing, payments through iTRUST Pay, and a growing set of AI tools including an AI receptionist and an AI doctor assistant. The platform is ONC certified and Drummond certified and runs on AWS and Azure infrastructure.

An all-in-one platform concentrates the work in one place; it does not do the work. Two plans still need verifying per patient, authorizations still need chasing, claims still need edits and appeals, frames still need receiving and reconciling, and the recall list still rewards a human phone call. iTRUST gives your practice one system to run; this service gives you the team to run it.

Our team keeps iTRUST records clean and current: new patient setup, demographics, vision and medical insurance entry, and contact details, plus the message queues that stack up in a texting-first practice. Where the AI receptionist books the appointment, our specialists verify what the automation captured, complete the record, and route anything clinical to your staff. Clean records at the front protect the benefit check, the claim, and the optical order behind it.

Before each clinic day, our team verifies both sides of coverage: vision plan eligibility and authorizations pulled from the VSP, EyeMed, and other payer portals, and medical plan benefits for visits with a medical diagnosis, documented in iTRUST with copays and material allowances. The two-plan check runs for the full schedule, so the front desk greets patients instead of portals.

Each encounter has to land on the right payer before it becomes a claim. Our team applies your routing rules inside iTRUST before submission: routine exams and materials to the vision plan, medically driven visits to the medical plan, and refraction charges split correctly when one visit touches both. Getting this right up front prevents the same-visit billing trap that turns a clean encounter into 60 days of rework.

iTRUST combines optical point of sale, billing, and inventory management in one place; our team handles the administrative load behind the retail floor. We track materials orders, watch job status, call patients when glasses and contacts arrive, follow up on stalled orders, and keep inventory records reconciled on the admin side. Materials revenue is a large share of practice income, and it holds up only when someone owns the order queue daily.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.