Who Provides Remote NPAWorks Support Services?

NPAWorks is the practice management system built by CodeMetro, one of the first platforms dedicated to ABA providers. It runs the operational life of an ABA agency: scheduling, insurance billing, payroll, document management, and team management, which is why so many established ABA organizations still run their day on its screens.

The nameplate has moved twice. CodeMetro became part of the Therapy Brands portfolio, where NPAWorks continued under the WebABA Enterprise name, and in April 2025 Therapy Brands renamed itself Ensora Health. Today the product line is sold as the Ensora ABA Suite, paired with Ensora’s data collection product (formerly Catalyst by DataFinch), while existing practices still sign in through CodeMetro by Ensora Health portals and the vendor’s knowledge base still answers to NPAWorks and WebABA names. If you searched for NPAWorks support, your workflows are the ones we staff, whichever nameplate your login screen shows this quarter.

Our team owns your referral queue: logging new inquiries into NPAWorks, collecting diagnostic reports and insurance cards from families, sending intake and consent paperwork, chasing signatures, and keeping client records complete before the assessment is scheduled. Families waiting on an autism diagnosis have usually waited months already; a same-day callback and a tracked intake status decide whether they start with you or keep calling down their list.

We prepare, submit, and track the authorizations ABA lives on: initial assessment auths for 97151, treatment auths across the 97153 to 97158 range, and the reauthorization cycles that repeat for as long as a client is in service. Approved units get logged in NPAWorks against each client, utilization gets checked weekly against delivered sessions, and renewal packets start 30 or more days before expiration, so treatment does not outrun an approval and reauthorizations stop arriving after the deadline.

Can you outsource NPAWorks billing? Yes. Dedicated billers work end to end inside your system: charge review against session documentation, claim submission, rejection and denial work, payment posting, patient responsibility follow-up, and AR aging. ABA billing has its own failure modes, unit-based codes billed in 15-minute increments, concurrent billing edits between 97153 and 97155, and place-of-service rules that vary by payer and state Medicaid plan, and our billers work those specifics daily, on legacy screens or successor ones.

We handle the administrative side of documentation without touching clinical judgment: reconciling completed sessions against documentation before billing runs, tracking unsigned or incomplete notes so claims are not held up, watching treatment plan review dates, and keeping consent and intake documents current. What the note says is your clinicians’ work; that the note exists, is signed, and matches the billed session is ours. The boundary is written into the SOW.

ABA records concern children, and our controls are built for that duty of care. HIPAA-trained staff. Business Associate Agreements executed with each client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials, so you can review our activity in your own system. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.