Who Offers the Top QS/1 Outsourcing Services?
Dedicated HIPAA-trained specialists keep QS/1 pharmacies staffed and steady, working order entry, refills, rejections, and billing inside NRx, PrimeCare, and SystemOne through the sunset window and beyond. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Is QS/1, and What Is Happening to It?
QS/1 is one of the longest-running names in pharmacy software, now a RedSail Technologies company. Its product family covers three settings: NRx for retail community pharmacy, PrimeCare for long-term care pharmacy, and SystemOne for HME and DME operations, with legacy support delivered through the RedSail Hub.
The defining fact for NRx pharmacies is the calendar: RedSail has announced that NRx will sunset on December 31, 2027, and is pointing NRx users toward its modern systems, PioneerRx among them. That puts owners in a squeeze this page is built for. The pharmacy still has to fill, bill, and answer phones at full volume in the current system, while the manager’s hours drain into evaluations, data cleanup, and migration planning. Experienced QS/1 hands are getting harder to hire precisely when they matter most.
The Work Your Team Does in QS/1, We Staff
Who Is This For?
Pharmacies still running the QS/1 family: retail independents on NRx planning to stay until they choose a successor, long-term care pharmacies on PrimeCare, HME and DME operations on SystemOne, and owners mid-decision who need the day-to-day workload covered while they evaluate. It fits a single store that needs one trained assistant as much as a group that needs a billing desk through the transition.
Where QS/1 Pharmacies Lose Time and Money Right Now
Every hour a manager spends on demos, data audits, and conversion planning is an hour pulled from the queues that pay this week’s bills.
See the fixWhen a technician who knows NRx leaves, replacements arrive knowing other systems, and the retraining cycle starts on software with a published end date.
See the fixShort benches get covered with extra hours from the same people, which holds for a month and then shows up as errors, burnout, and resignations.
See the fixPatient, prescriber, payer, patient again. Multiply by a full refill queue and the phone work alone justifies a dedicated seat.
See the fixNRx Data Entry and Order Queues
Our specialists work your NRx queues the way your best technician would: entering new prescriptions and hardcopies, verifying patient and plan details, keeping the workflow current through rushes, and routing anything clinical to your pharmacist. The pharmacy keeps its throughput even as in-house QS/1 experience gets thinner, and your remaining veterans spend their hours where judgment matters.
Refill Requests and Patient Calls
We clear the refill queue daily, voicemails, e-refill requests, and prescriber follow-ups included, and we answer inbound patient calls in your pharmacy’s name: refill status, pickup questions, delivery scheduling, and price checks, with clinical questions routed to your pharmacist. The counter stays staffed and fewer prescriptions transfer out because nobody could pick up.
Insurance Rejections and Billing
Dedicated billing specialists work rejections as they land, BIN and PCN corrections, refill-too-soon rejects, coordination of benefits, and payer calls, and keep claim follow-up, remittance matching, and aging work current. On legacy systems this discipline matters twice: it protects this month’s margin, and it keeps the receivables and claim history you will eventually convert clean instead of cluttered with unresolved exceptions.
PrimeCare LTC Workflows
For long-term care pharmacies on PrimeCare, we staff the operational load that does not stop: order entry from facility faxes, census and payer change updates, billing queues and claim rework, and month-end reconciliation. If your census lag is billing discharged residents or month-end has become a rework project, those are exactly the queues a dedicated seat clears.
HME and DME Admin on SystemOne
SystemOne shops carry a documentation load most retail pharmacies rarely see: orders that need current prescriptions and qualifying paperwork before billing, resupply schedules, and payer rules that deny refill claims billed early or oxygen claims when the prescription is not current. Our specialists keep that paperwork and follow-up current so equipment goes out and claims stay payable.
Migration-Window Support
When you do convert, the work doubles for a season: data cleanup before extraction, pricing table and plan file verification, dual-period coverage while the old and new systems overlap, and the backlog that builds while your staff sits in training. We staff that surge so the pharmacy does not pay for conversion twice, once in fees and once in lost throughput. Start with the failure mode we wrote up: why pharmacy system migrations lose your pricing tables.
Keep Your QS/1 Pharmacy Steady Through the Sunset
Whether you are staying on NRx until the end or converting next quarter, the queues do not wait. Meet us, pick the seats you need, and watch a trained specialist work your own system before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on QS/1 Systems
New team members train on your workflows before they touch production: your SOPs and screen conventions first, then supervised work inside your NRx, PrimeCare, or SystemOne environment with output checked by a senior specialist until quality holds. Legacy systems reward this approach, because your conventions, not a vendor manual, are the real documentation. A trained backup shadows each seat so coverage does not depend on one person, and if you later convert platforms, the same team retrains on the successor system with you. Every specialist works under an individual HIPAA agreement with named, auditable credentials, never shared logins, and production is reported to you in writing at the end of each day.
Why Outsource QS/1 Work, and Why Staffingly
We staff the system you run today and the one you convert to, so the sunset becomes a planning problem, not a staffing crisis.
A flat weekly fee per dedicated specialist, so costs stay predictable through a period when plenty of other line items will not be.
Retail on NRx, LTC on PrimeCare, HME on SystemOne: one accountable team covers the queues instead of three vendors with three contracts.
Most teams go live in about 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, with a 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your QS/1 queues, your timeline, and your migration posture before we meet.
Named user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs and conventions, then supervised production with senior review from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated QS/1 FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight refill voicemails, facility faxes, and rejected claims, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on a system with an end date
- Software seat + equipment + PTO coverage
Calculate Savings
QS/1 Outsourcing: Frequently Asked Questions
Is QS/1 going away?
QS/1 is now a RedSail Technologies company, and RedSail has announced that NRx will sunset on December 31, 2027, with users pointed toward its modern systems such as PioneerRx. PrimeCare and SystemOne pharmacies should confirm their own product roadmap with RedSail. Our role is staffing: we keep the operation covered in whichever system you run.
Can you support our pharmacy on NRx until the sunset?
Yes. Dedicated specialists work your NRx data entry, refills, rejections, and billing at full depth for as long as you run it, and the same team can retrain onto your successor system when you convert.
Do your teams work in PrimeCare for LTC pharmacies?
Yes. Order entry from facility faxes, census and payer change updates, billing queues, claim rework, and month-end reconciliation are the core of our LTC pharmacy practice.
What about SystemOne and HME/DME work?
We staff the documentation and billing admin side: qualifying paperwork, current prescriptions, resupply schedules, and the payer rules that deny early or undocumented claims.
Can you help during the migration itself?
Yes. Data cleanup before extraction, pricing table and plan file verification, dual-period coverage, and backlog surge staffing while your in-house team trains on the new system.
How do your staff access our QS/1 system?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated QS/1 team start?
Most teams go live in about 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced QS/1 work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
Pharmacy Resources for QS/1 Teams
Staffing problems we have written about that hit legacy-system pharmacies hardest.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the pharmacy support workflows on this page.
Connect on LinkedInSee what a dedicated QS/1 team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your pharmacy.
Claim Your 2-Week Free TrialQS/1, NRx, PrimeCare, SystemOne, and PioneerRx are trademarks of RedSail Technologies, LLC or its affiliates. Staffingly, Inc. is an independent outsourcing provider and is not affiliated with or endorsed by RedSail Technologies. Staffingly works inside client-owned systems under client-granted access. Product roadmap and sunset dates are as publicly announced by the vendor and may change.