What Happened to Capario, and What Are the Best Support Options Now?

Capario’s story is longer than most people realize. The company began as ProxyMed, incorporated in Florida in 1989, and later did business as MedAvant Healthcare Solutions. After a Chapter 11 filing in 2008, Marlin Equity Partners bought the business and relaunched it as Capario in March 2009, when it was described as the fifth largest claims processor in the country. Its heartland was the small and mid-sized practice, and many offices did not pick Capario deliberately: it arrived bundled with a practice management system, set up by a vendor or consultant, and then quietly did its job for years.

In July 2014, Emdeon acquired Capario for about $115 million and folded it into its revenue and payment cycle network. Emdeon rebranded as Change Healthcare in 2015, and Change Healthcare became part of Optum, a UnitedHealth Group company, in October 2022. That is where the Capario trail ends today: a small-practice EDI brand absorbed into the largest claims infrastructure in the country.

One more chapter matters. In February 2024, Change Healthcare suffered a cyberattack that halted claims and payment traffic for weeks across the United States, and it pushed many practices to map, for the first time, exactly which network their claims ride on. If your paperwork still says Capario, that mapping exercise is overdue.

Four things, in order. It knows the lineage, so nobody wastes a week calling a company that stopped existing. It starts with an inventory, mapping your actual connections, enrollments, and payer agreements before touching a queue. It staffs the daily work, because a diagnosis without daily hands changes nothing. And it documents as it goes, so the next rebrand or acquisition costs your practice nothing. That is the model Staffingly staffs: dedicated specialists, one accountable team, flat weekly pricing, and documentation your practice keeps.

Dedicated billers submit claims from your PM system, confirm the batch was accepted wherever your Capario-era connection lands today, and follow claim status until each claim pays or gets a real answer. On legacy setups, the first week is part detective work: we document the actual route, the actual acknowledgments, and the actual turnaround, so “the claims went out” stops being an article of faith.

We inventory ERA and EFT enrollments that may not have been touched since the Capario years, chase missing agreements payer by payer, and make sure remits post where they should. Denials get routed the day they land and worked oldest deadline first, with appeal packets prepared for your signature. The paper trail we build along the way becomes your practice’s map, so the knowledge no longer lives in one head or one defunct brand.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.