Best LTC MDS Coordination (Intake) BPO Services
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LTC MDS Coordination (Intake)

We coordinate the MDS 3.0 admission assessment from intake forward for every LTC admit. 5-day PPS ARD selection, 14-day OBRA admission assessment, admission data flow from the intake packet, IDT coordination, and 14-day encoding deadlines. 800+ providers trust us. Pilot in 2 weeks.

Real agencies. Real results.
Justin T.
0:55
★★★★★
Justin T.
Owner, TenderCare Home Health · Orlando, FL
“I haven’t gotten a single phone call today. All calls route through Staffingly.”
Melissa L.
0:48
★★★★★
Melissa L.
Director of Operations, Always Best Care · Asheville, NC
“All my care logs are checked and claims file automatically now.”
Trusted 800+ Providers HIPAA SOC 2 Type II BAA Signed $5M Insured MGMA 2026 Corporate Member
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The Problem

Your MDS nurse is rebuilding the admit chart twice .

Three MDS handoff failures quietly drain SNF and LTC operators every week. Each one starts when the intake packet does not feed the assessment, and each one ends with a late MDS, a payment reduction, or an F-tag at survey.

5-day ARD set without coordination

When the 5-day PPS assessment reference date is picked without intake input, the MDS nurse misses billable therapy minutes and skilled service days. The PDPM rate drops and nobody can rebuild the case three weeks later.

14-day OBRA admission missed

OBRA requires an admission complete assessment with ARD by day 14 of admission. A late or missed OBRA exposes the building to F-tag 637, default billing, and a survey citation that follows the SNF for three quarters.

Intake data never reaches the MDS nurse

Admit diagnoses, medications, code status, and prior care setting sit in the intake packet but never flow into Section A, I, and N of the MDS. The MDS nurse re-interviews staff and rebuilds the chart from scratch.

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What Is It

What is LTC MDS coordination at intake ?

LTC MDS coordination at intake is a remote MDS coordinator who bridges your intake desk and your MDS nurse the moment a resident is accepted. Not a generic admissions VA. Not a billing clerk. A trained MDS coordinator who maps the 5-day PPS ARD, the 14-day OBRA admission assessment, the IDT meeting cadence, and the encoding deadlines under the CMS MDS 3.0 RAI Manual before the resident reaches the chair.

What It Does

What your LTC MDS coordinator actually handles, day to day

Pick the MDS handoff gaps that hurt most. Your coordinator absorbs them. Your on-site MDS nurse focuses on clinical judgment, not chart hunting.

5-day PPS ARD selection

Maps the 5-day Medicare Part A ARD window. Captures therapy minutes, skilled service days, and prior-stay carryover so the PDPM HIPPS code reflects every billable day.

14-day OBRA admission

Tracks the OBRA admission complete assessment ARD by day 14. Coordinates Section GG, mood, cognition, and behavior interviews so the assessment closes on time.

Intake-to-MDS handoff

Feeds intake packet data into Section A identifiers, Section I diagnoses, Section N medications, and Section O therapies. No re-interviewing staff. No double data entry.

IDT coordination

Schedules the interdisciplinary team meeting, distributes the assessment summary, and tracks signatures from nursing, therapy, social services, dietary, and activities.

14-day encoding rule

Monitors the 14-day encoding deadline under the CMS RAI Manual. Submits to the state MDS database via the iQIES system on time. Flags late assessments before they post.

Late assessment recovery

When an assessment slips, our coordinator runs the missed-assessment workflow, coordinates default billing analysis with the business office, and documents the cause for the QAPI committee.

F-tag 637 risk monitoring

Tracks OBRA admission timing, complete scheduling, and signature dates against F-tag 637 requirements. Survey-ready audit trail available on request.

PDPM accuracy reporting

Weekly report showing 5-day ARD windows used, PDPM component-level distribution, and HIPPS codes. The business office sees the rate impact, the DON sees the clinical picture.

Why Staffingly

MDS-trained coordinators, not generic VAs

Most outsourcing companies offer call-center agents and call them "MDS support." We do not. Our MDS coordinators are RAI Manual-tested, Section A through O-trained, and EMR-certified before they ever touch a live admit assessment for your building.

MDS-trained, not generic

Every coordinator passes an assessment on the CMS MDS 3.0 RAI Manual, 5-day PPS ARD rules, 14-day OBRA timing, F-tag 637 triggers, iQIES encoding, and at least one major EMR from PointClickCare, MatrixCare, or American HealthTech before placement.

Stacked compliance posture

HIPAA + SOC 2 Type II + ISO 27001 + HITRUST. Plus alignment with the 45 CFR 164.514 de-identification standard for analytics and 42 CFR 483.20 resident assessment timing. Ask your current vendor for proof of all four. We will wait.

2-Week Free Trial

Industry offers no trial. We give you 14 days of live MDS coordination at the same rate. Cancel before day 14, owe nothing. No annual contracts after.

Compare

Staffingly vs DIY in-house vs generic VA vs onshore BPO

The real cost math for a single full-time LTC MDS coordination role at a mid-size SNF or LTC operator.

How An Engagement Runs

From "let's talk" to live in 1 to 2 weeks

Six steps. Each one is documented. Nothing is mysterious.

1

Strategy call (15 min)

Tell us which MDS handoff is loudest. Missed 5-day ARDs? Late 14-day OBRA? Intake-to-MDS data gaps? We map it on a shared call. No prep needed from you.

2

BAA + EMR and iQIES access

Business associate agreement signed. Role-based access provisioned in PointClickCare or MatrixCare. State-level iQIES read access set up so the coordinator can verify encoding status without re-keying.

3

Workflow shadow (2 to 3 days)

Your coordinator shadows your on-site MDS nurse in NJ, NY, TX, or FL. Section A through O plays captured. IDT cadence locked. ARD picker logic mirrored.

4

Parallel pilot starts

Week 2 to 3. Your MDS coordinator runs alongside your team. Daily 15-minute sync. You see every 5-day ARD picked, every 14-day OBRA scheduled, every IDT closed on time.

5

Decision point (end of week 2)

Pilot results reviewed. Go or no-go. No penalty if you cancel. Most operators keep going.

6

Full handoff, cadence locked

5-day ARD on-time rate, 14-day OBRA closure rate, IDT signature SLA, and iQIES encoding aging KPIs in your inbox. Weekly review with your account lead. Monthly QA audit. Expansion paths discussed.

Day In The Life

How your MDS coordinator's day actually looks

A real shift, hour by hour. Times shown in your local time. We rotate coverage so your MDS queue is never dark during business hours.

Inside the work

How Staffingly works, in practice

Staffingly resident intake & admissions coordination services specialist at work

Inside the workA trained Staffingly specialist works inside your existing platform, with clear escalation back to your team.

Transparent Weekly Pricing

One Flat Weekly Rate. No Surprises.

Dedicated senior care schedulers at a fixed weekly cost. Per scheduler FTE, per week. No contracts, no minimums, no hidden fees.

Standard
$399/week
One dedicated senior care scheduler, single-branch agency.
Enterprise
$299/week
10 or more schedulers, multi-state operator or franchise group.
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FAQ

Frequently asked questions

What is the difference between the 5-day PPS and the 14-day OBRA assessment?

The 5-day PPS assessment is the Medicare Part A admission assessment used to set the PDPM HIPPS code and drive Part A reimbursement. Its ARD must fall in days 1 through 8. The 14-day OBRA admission complete assessment is required by 42 CFR 483.20 for every long-stay resident and must close by day 14 regardless of payer. Our coordinator tracks both windows separately so neither slips.

How is the 5-day ARD selected?

We pick the ARD that captures the most billable therapy minutes, skilled nursing days, and any prior-stay carryover under PDPM. The ARD picker pulls intake packet data plus the first week of progress notes so the case-mix index reflects the actual care delivered. Final ARD is confirmed with the MDS nurse before the assessment opens.

How is the intake-to-MDS handoff handled?

Admit data from the intake packet flows directly into Section A identifiers, Section I diagnoses, Section N medications, and Section O therapy minutes inside PointClickCare or MatrixCare. The MDS nurse opens the assessment with clean populated fields and skips the chart hunt that usually eats half a shift.

How is the IDT meeting coordinated?

Our coordinator schedules the IDT meeting within the OBRA window. Distributes the assessment summary the day before. Tracks attendance from nursing, therapy, social services, dietary, and activities. Captures the post-meeting signatures and pushes the closure to the MDS nurse for the final review.

What is the 14-day encoding rule?

Under the CMS MDS 3.0 RAI Manual, an assessment must be encoded and submitted to the state MDS database via iQIES within 14 days after the assessment is completed. We monitor the encoding clock daily, submit on schedule, and flag any late assessment for the QAPI committee before it triggers a survey concern.

What happens with a late assessment?

If an assessment slips, we run the missed-assessment workflow. The cause is documented, default billing exposure is calculated with the business office, and the QAPI committee gets a written report. We then close the gap on the next admission with a process correction so the same miss does not repeat.

How is the MDS coordinator role priced?

$399 per FTE per week at single-building rate. $349 at 5+ FTEs (volume). $299 at 10+ FTEs (enterprise). No setup fees. Flat weekly billing. Add or remove FTEs by the week. 2-Week Free Trial at the same rate.

How does the 2-Week Free Trial work?

You sign a short pilot order at the per-FTE weekly rate. The MDS coordinator runs live work for 14 calendar days. At the end of week 2, you make a go or no-go call. Cancel before day 14, owe nothing. No annual contracts after. Replacement coordinator at no charge if the fit is wrong.

Security & Compliance

Security Your Compliance Officer Will Sign Off On

SOC 2 TYPE II ISO/IEC 27001:2022 HIPAA GDPR

Staffingly is audited to SOC 2 Type II with zero exceptions and certified for ISO/IEC 27001:2022, HIPAA, and GDPR. In eight years we have never had a breach. Every workstation runs inside the Venn Blue Border secure enclave on US-based servers, screen captures and downloads are blocked by policy, and every engagement operates under a signed BAA, and Staffingly maintains $5M in professional liability (E&O) and cyber insurance as part of its enterprise risk-management program.

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Key highlights of every Staffingly engagement

You pay for the resource. Everything else is included.

Your flat weekly rate covers one dedicated specialist. The management layer around them, backup coverage, quality reviews, training, escalation, reporting, and custom automation comes standard at no added cost. Here is what every Staffingly account includes.

See the 8 things every account includesHide the 8 inclusions
  • Who manages my account day to day?

    An account manager plus a customer success manager. Two named people own your account: the account manager runs daily operations and quality, the customer success manager handles onboarding and communication tools like ClickUp or Teams, so your team never chases an answer.

  • What if something needs to go higher?

    VP-level escalation, US and offshore. A direct path above your account manager to Vice President level leadership on both sides, US-based and at our offshore delivery centers. You are never stuck in a ticket queue waiting for someone with authority.

  • What happens when my specialist is out or leaves?

    Backup coverage and same-week replacement. A cross-trained backup covers absences so your work never sits idle. If a specialist leaves or underperforms, we replace them the same week, trained on your workflows before the handoff.

  • How are holidays and leave handled?

    Planned in advance. Specialists receive approved US holidays and two weeks of paid leave per year. Coverage for those dates is arranged with you ahead of time, so continuity is planned, not improvised.

  • How do I know the work is getting done?

    Daily quality stand-up plus daily and weekly reports. Every account starts the day with a stand-up: what came in, what went out, what is stuck, and who is fixing it. You get a daily activity report and a weekly performance report, so nothing slips for a month before you hear about it.

  • How are specialists trained before they touch my account?

    AI-enabled, HIPAA-controlled training. Specialists train in simulations of your EMR and workflows inside our secured environment, with quizzes requiring an 80 percent passing score and AI-moderated final assessments. See how our training works.

  • Do I pay extra for automation?

    No. Custom AI and automation workflows are free. We build automation around your account at no charge: document intake, EMR data entry assistance, and status tracking, always with human review. Faster turnaround and fewer errors reaching the payer, without an extra software bill.

  • Will my rate change, and how do I add people?

    12-month price lock, easy scaling. Your rate is fixed for twelve months from your start date. Need more agents later? An email from your authorized representative is enough. Once confirmed in writing, new agents fall under your existing agreement. No new contract, no work order.

Dedicated specialists, never shared, working inside your EMR and payer portals under a signed BAA. One flat weekly price per operator covers all of the above.Book a Strategy Call