Can You Outsource Homecare Homebase Billing and Intake Work?

Homecare Homebase, usually shortened to HCHB, is a cloud EHR built for home health, hospice, and personal care, and it dominates the enterprise end of the market: large multi-branch and multi-state agencies run on it. Field clinicians document on the PointCare mobile app, which prompts for OASIS requirements and visit documentation during the visit itself, while personal care field staff use CareManager. Around the core platform sits the HCHB Intelligence Suite, with tools like Smart Scheduling, HCHB Analytics, and Intake Central, plus EVVLink for EVV connectivity and Community Connect for referral exchange.

HCHB is workflow-driven by design: the system routes tasks to roles and expects each queue to be worked on time. That design rewards agencies with enough back-office staff to keep pace, and it punishes the ones without. Referral queues, authorization tracking, OASIS review, NOA windows, and AR follow-up do not pause because your coordinator resigned. Keeping those queues staffed is exactly what this service does.

We verify Medicare, Medicare Advantage, and Medicaid coverage before start of care, keep payer records in HCHB current, and track authorizations across their full life: visits approved, visits used, renewal dates, and payer-specific documentation demands. Managed care episodes get watched visit by visit, because an unauthorized visit at enterprise volume is a write-off multiplied.

PointCare prompts your clinicians through OASIS in the field; we handle the administrative machinery afterward. We track assessment due dates, monitor the review queue so completed assessments do not sit while claims wait, route documents to reviewers, and confirm transmission acceptance. The clinical content stays with your licensed staff, and that boundary is written into the SOW.

For hospice programs on HCHB, we file Notices of Election inside the 5-day window and track acceptance, keep sequential billing moving so one stalled month does not RTP the months behind it, maintain election and revocation paperwork, and run cap tracking through the year so the cap is a managed number rather than a filing-time surprise.

Someone on our team owns your aging, branch by branch. We work AR by payer and age bucket in HCHB, chase claim status, prepare appeals for your review, reconcile postings, and prepare the recurring reports your leadership actually reads, delivered on a calendar with a named owner, so revenue leaks get caught early instead of at year end.

HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.