AR Calling and Payer Follow-Up Behind Your RCM Platform
When your platform routes an aged claim out, a payer still wants a person on the phone. Our AR callers chase claim status, work 30-60-90 buckets, and recover aged dollars under your brand. Dedicated, remote specialists from a HIPAA-compliant healthcare BPO, billed at a flat fee per caller, not a percentage of collections. One BAA. Live in 2 weeks.
Your AI automates. We make the calls it routes out.
Licensed AR callers behind your platform, under your brand. One BAA.
Why payers still force the call
A manual claim-status call averages about 25 minutes, the longest of any administrative transaction in healthcare, and roughly one in five status checks is still done by phone. Your platform clears the clean claims. The aged and complex ones still need a person who can work through the IVR, wait on hold, and talk to a representative. Our callers work claim status across clearinghouses and payer portals such as Availity and Change Healthcare. That is the work this pod owns, under your brand, written back into your platform.
Where automation stops and the AR pod starts
Dashboard values below are Staffingly internal benchmarks for 2026 and are directional, shown to illustrate the human-required tier. Cited statistics carry their source.
Days in A/R
Days in accounts receivable before vs after the AR pod works aged buckets. Internal benchmark, 2026 (directional).
Aged dollars recovered
Share of aged dollars the pod recovers by bucket. Staffingly internal data, 2026, directional.
Call resolution
Claim-status call outcomes worked by the AR pod. Directional internal benchmark for 2026.
The ar calling and payer follow-up your platform routes out
25 minutes per call
A manual claim-status inquiry averages about 25 minutes (CAQH). Multiply that across an aged book and it is a full team’s day, every day.
30-60-90 buckets pile up
Automation posts the easy payments. Claims that age past 30, 60, and 90 days need active phone follow-up before timely-filing deadlines close.
IVR and hold time
Status portals stall on complex claims. A human still has to call, work through the IVR, sit on hold, and talk to a rep to move them.
Timely-filing clock
Every aged claim has a deadline. Miss it and the dollars are gone. People work the clock your automation cannot.
Dedicated, not shared. One flat rate.
A dedicated, remote FTE behind your platform, billed at a flat fee per specialist, not a percentage of collections. A HIPAA-compliant healthcare BPO deployed in 48 to 72 hours, scaling from a pilot to 100 or more. One BAA. Live in 2 weeks.
Questions? Call (800) 489-5877.
Explore the rest of the workforce
Each pod owns one human-required workflow behind your platform. Start with the hub or jump to another pod.
AI + Human RCM Hub
The full human-in-the-loop workforce that sits behind your platform across every pod.
Back to the hubPrior Authorization and Peer-to-Peer
Status calls, clinical submission, and clinician peer-to-peer reviews. CMS-0057-F ready.
Explore the podEligibility and Benefits Verification
270/271 failures, member-not-found, and coordination-of-benefits cases worked by a live rep.
Explore the podDenial Management and Appeals
Denial triage, appeal writing, and payer follow-up that recover overturned dollars.
Explore the podFrequently asked questions
How much time do billing staff spend on the phone with payers?
A manual claim-status inquiry averages about 25 minutes, the longest manual administrative transaction in healthcare (CAQH), and roughly one in five status checks is still done by phone. Across an aged book that is a full team on the phone every day.
Can AR calling be fully automated?
No. Automation posts the clean payments, but aged and complex claims stall in the portal. A person still has to work through the IVR, wait on hold, and talk to a representative to move them.
Can I white-label an AR calling team behind my platform?
Yes. The AR callers work under your brand as your fallback workforce. They call payers, work 30-60-90 buckets, and write outcomes back into your system, with one BAA and a 2-Week Risk-Free Pilot.
How fast can an AR calling pod go live?
A dedicated AR pod deploys in 48 to 72 hours and is live in about 2 weeks, scaling from a pilot to 100 or more callers.
How do you write call outcomes back into our system?
We work inside your platform and your payer portals with role-based access under a signed BAA. The caller works the claim on the phone and the outcome is written back into your system.
Are your AR callers HIPAA compliant?
Yes. We operate under HIPAA-compliant workflows with SOC 2 Type II, HITRUST, and ISO 27001 alignment, signed BAAs, role-based access, and audit logging. Teams work from biometric-secured facilities.
How much does white-label AR calling outsourcing cost?
A flat fee per dedicated specialist: $349 per week for 5 or more FTEs and $299 per week at 10 or more FTEs, not a percentage of collections. A fully loaded in-house hire often runs around $5,000 or more per month.
How do your specialists work inside our platform and payer portals?
They work through your own access controls, with role-based permissions, multi-factor login, and audit logging, under a signed BAA. The pod operates inside your platform and the payer portals as an extension of your exception queue, not a detached BPO, and every outcome is written back into your system.
Written By
Dan Nandan is the President and CEO of Staffingly, Inc. With 25+ years in IT consulting and healthcare BPO operations, he was one of the earliest US operators to set up an RPO/BPO delivery network in India over 20 years ago. Today his work centers on the human-in-the-loop workforce that sits behind AI and automation RCM platforms across North America, helping practices and platforms cut administrative cost without compromising care.
