What Are the Best FDS Amplicare Outsourcing Services Today?
FDS Amplicare became part of Omnicell’s EnlivenHealth division in 2021, and the financial tools pharmacies knew it for live on there. Staffingly staffs the work those tools create: reconciliation exceptions, medical billing for clinical services, plan comparison season, and adherence outreach. Flat weekly pricing from $299 per FTE (volume based). Live in 14 days.
The Work These Tools Create, We Staff
What Is FDS Amplicare, and Where Did It Go?
FDS Amplicare built financial and population health software for independent pharmacies: third-party reconciliation, medical claims processing, payment collection and distribution, adherence tracking, Medicare plan comparison, and store performance monitoring, serving a nationwide network that Omnicell’s acquisition announcement put at more than 15,000 independent retail pharmacies. In September 2021, Omnicell acquired FDS Amplicare for $177 million and folded it into its EnlivenHealth division. Today those capabilities live on under EnlivenHealth, whose lineup includes the e360 platform, the Reconcile claims reconciliation solution, and the Bill medical billing solution for clinical services such as immunizations, point-of-care testing, and MTM.
If you searched for FDS Amplicare, you are almost certainly one of two people: a pharmacy still using these tools day to day, or an owner deciding who should work the queues they generate. Either way, the software was only ever half the job. Reconciliation flags exceptions; someone has to chase them. Bill submits medical claims; someone has to follow them to payment. Plan comparison produces opportunities; someone has to call the patient. That human half is what this service covers, in whichever mix of EnlivenHealth tools and dispensing system your pharmacy runs.
Who Is This For?
Independent community pharmacies and small chains that adopted FDS or Amplicare tools for financial visibility and now need hands to act on what the dashboards show: owners who see unreconciled remittances but have no one to chase them, stores billing flu shots and point-of-care tests to medical benefit for the first time, and pharmacies whose plan comparison season buries the same two technicians who also run the counter.
Where Pharmacies Lose the Money These Tools Track
Reconciliation surfaces the gap between adjudicated amounts and deposited remittances. Without a person assigned to exceptions, the gap just sits there, measured and unworked.
See the fixImmunizations, point-of-care testing, and MTM are billable to medical benefit, but medical claims need enrollment paperwork, follow-up, and denial work that pharmacy staff rarely have time to learn.
See the fixPlan comparison is a fourth-quarter avalanche: patient appointments, plan reviews, and follow-up calls stacked on top of normal fill volume, with the phones already ringing past capacity.
See the fixPerformance dashboards can flag negative-margin fills, but acting on them, checking pricing tables, contracts, and alternatives, takes hours nobody has scheduled.
See the fixThird-Party Reconciliation Exceptions
Reconciliation software matches what payers promised against what actually landed in the bank, down to the claim level. Our specialists work the output: researching unpaid and short-paid claims, contacting payers and PBM help desks, documenting resolution on each exception, and escalating patterns your owner should see. The measurable benefit is simple: money the software already identified as yours stops aging into write-offs.
Medical Billing for Clinical Services
Billing a flu shot or a point-of-care test to a medical benefit is a different craft from PBM billing: payer enrollment paperwork, claim formats, timely filing rules, and denial follow-up. Our team handles that administrative lifecycle in your medical billing tool, from enrollment maintenance through claim submission, status checks, and rebills, so the clinical services your pharmacists deliver actually convert to revenue instead of sitting as unbilled encounters.
Medicare Plan Comparison Season
Plan comparison tools earn their keep in the fourth quarter, exactly when your counter is busiest. Our specialists run the season’s administrative load: preparing patient plan reviews, scheduling comparison appointments, making outreach and follow-up calls in your pharmacy’s name, and logging every contact, so open enrollment becomes a managed campaign instead of an annual emergency. Your pharmacist stays the trusted advisor in the conversation; we make sure the conversation gets scheduled.
Adherence Outreach and Patient Calls
Adherence tracking flags the patients who are late, due, or drifting; the intervention is still a phone call. Our team works the outreach lists daily: refill reminders, med sync alignment calls, pickup follow-ups, and prescriber contacts when a therapy stalls, each one documented. Adherence performance feeds the quality measures your reimbursement increasingly rides on, and it improves one completed call at a time.
Pharmacy Billing Queue Support
The financial tools sit on top of your dispensing system, and the two only agree if someone works both. On the same engagement, our specialists cover the PBM side in your pharmacy management system: rejected claims, plan changes at the first of the month, coordination of benefits corrections, and resubmissions, keeping payer hold time off your fill line while the reconciliation picture stays clean end to end.
Performance Reporting and Month-End
Store performance dashboards only change behavior if someone reads them on a schedule. Our team owns that calendar: weekly exception summaries, month-end reconciliation close, negative-margin fill lists routed to your buying decisions, and a short report your owner can read in two minutes. Numbers on time, every week, from a person whose job it is.
Put a Dedicated Team on the Money Your Tools Already Found
Reconciliation exceptions, unbilled clinical services, and plan season outreach are found money waiting for hands. Meet us, pick the seats you need, and watch a trained team work your own queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Your Tools
We train on your pharmacy, not a generic script. During onboarding, your team walks ours through your setup: which FDS Amplicare era tools you run today, how they connect to your dispensing system, how you want exceptions escalated, and what month-end needs to look like. We turn that into written SOPs, run supervised production with your staff reviewing output, and only then move to independent work with daily production reports in your format. A trained backup shadows each engagement at no charge, so coverage holds through vacations and turnover. Each specialist works under an individual HIPAA agreement with named, auditable credentials, never shared logins.
Why Outsource This Work, and Why Staffingly
One team covers the financial tools and the dispensing system beneath them, so reconciliation, billing, and outreach stop being three different vendors’ problems.
A flat weekly fee per dedicated specialist. Not a share of recoveries, not per-claim pricing, and no setup fees, so recovered dollars stay yours.
Staffingly runs dedicated pharmacy teams across retail, specialty, and LTC settings, including billing, purchasing, and audit support. See our pharmacy outsourcing services.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. A 4.9 Google rating you can verify on our listing.
Pharmacies We Support on These Tools
Independent community pharmacies (reconciliation exceptions and plan season), small chains (a shared financial desk across stores), pharmacies expanding clinical services (medical billing follow-through for immunizations and testing), and combination retail and LTC operations where month-end close spans multiple payer types and the owner is the only one watching the numbers.
Process and Onboarding
20 to 30 minutes on Teams. We map your tools, queues, and pain points before we meet.
Named user credentials per specialist, least-privilege roles, your approval on every account.
Your SOPs and escalation rules, documented and drilled; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated pharmacy FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight remittances, refill requests, and voicemail follow-ups, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your pharmacy + software
- System seat + equipment + PTO coverage
Calculate Savings
FDS Amplicare Outsourcing: Frequently Asked Questions
What happened to FDS Amplicare?
Omnicell acquired FDS Amplicare in September 2021 for $177 million and folded it into its EnlivenHealth division. The reconciliation, medical billing, plan comparison, and adherence capabilities continue under EnlivenHealth’s lineup, which includes the e360 platform, Reconcile, and Bill.
Can I still get support if my pharmacy uses the old FDS or Amplicare tools?
Yes. Our staffing model follows your workflows, not a brand name. Whether your screens say FDS, Amplicare, or EnlivenHealth, the daily work is reconciliation exceptions, medical claims, outreach calls, and reporting, and that is what our specialists cover.
What tasks can a virtual team do in these financial tools?
Reconciliation exception research and payer follow-up, medical claim submission and status work, payer enrollment paperwork, plan comparison season scheduling and outreach, adherence call lists, and weekly and month-end reporting.
Do you also work inside our dispensing system?
Yes. Financial tools sit alongside your pharmacy management system, and the same engagement can cover PBM rejections, plan changes, and resubmissions in your dispensing platform so both sides of the ledger stay in agreement.
Is this a collections service priced on recoveries?
No. We charge a flat weekly fee per dedicated specialist, never a percentage of your collections or recoveries. Whatever the team recovers is entirely reflected in your deposits.
How do your staff access our systems?
Through named individual user accounts you approve, with least-privilege roles and full audit logging. No shared logins, no offline exports of PHI.
Is outsourced pharmacy financial work secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
How fast can a dedicated team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
Pharmacy Billing and Margin Resources
Pharmacy revenue and operations guides from the Staffingly library.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual pharmacy teams behind the workflows described on this page.
Connect on LinkedInSee what a dedicated financial desk changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your pharmacy.
Claim Your 2-Week Free TrialFDS Amplicare, Amplicare, EnlivenHealth, e360, Reconcile, Bill, and Omnicell are trademarks of Omnicell, Inc. or its affiliates. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by Omnicell or EnlivenHealth. Staffingly works inside client-owned systems under client-granted access.