Is ClaimRemedi Still Around, and Who Provides Remote Support Now?
ClaimRemedi joined eSolutions in 2016, and eSolutions joined Waystar in 2020, but the name still shows up in EMR partner lists and on a provider portal. We staff the work behind it: dedicated HIPAA-trained specialists run eligibility, claim submission and status, rejection queues, ERA enrollment, and denials remotely, inside your own systems. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
What Happened to ClaimRemedi?
ClaimRemedi was founded in 2002 and built its reputation on two things: eligibility verification a front desk could actually use, browser-based checks that confirmed subscriber details and what to collect from the patient, and claim scrubbing that cut rejections and denials for physician offices, clinics, and hospitals. It was not the biggest name in the category; it was the practical one that ambulatory practices met through their EMR.
Then came two ownership changes in five years. In March 2016, eSolutions, a revenue cycle company best known for its Medicare-focused tools, acquired ClaimRemedi. In 2020, Waystar acquired eSolutions in a deal announced that August at a $1.3 billion valuation. ClaimRemedi’s network and products became part of the Waystar family through that chain.
Unusually for an absorbed brand, the name did not disappear. It still appears in EMR clearinghouse partner listings, including eClinicalWorks’ partner page, where it is listed as “eSolutions (ClaimRemedi),” and a ClaimRemedi-branded provider portal has remained reachable. That half-life is why billers still type the name into a search bar, and why this page exists.
Who Still Searches for ClaimRemedi?
Practices whose EMR or PM setup names ClaimRemedi as the connected clearinghouse, because the partner listing kept the name alive. Billers who still sign into a ClaimRemedi-branded portal and want to know who is behind it now. And office managers who find ClaimRemedi on enrollment paperwork and cannot tell whether to call ClaimRemedi, eSolutions, or Waystar when something breaks. The common thread: the work kept going while the org chart moved.
Where ClaimRemedi-Era Workflows Slip
Two ownership changes mean yesterday’s support path may not be today’s. Stalled claims wait while staff figure out which company to call.
See the fixThe work ClaimRemedi was known for only prevents denials if someone runs it before the visit. Short-staffed front desks skip it, and the denials arrive later.
See the fixScrubber flags and clearinghouse rejections pile up between billing days. Each one is a claim aging toward timely filing while it waits.
See the fixThe oldest denials are the ones closest to their filing deadlines, and they are the ones that die quietly at the bottom of the list.
See the fixWhat Remote Support Looks Like, Day to Day
A typical day on a staffed account: the specialist opens by clearing what arrived overnight, portal messages, remit files, and acknowledgment reports. Tomorrow’s schedule gets an eligibility pass before mid-morning. Today’s claims go out and their batch acceptance gets confirmed, not assumed. The rejection queue gets worked to a decision on each item: corrected and resubmitted, or escalated with a note. Denials get routed with their deadlines attached. At close, you receive a production report in your own format listing exactly what moved. None of this requires a desk in your office; it requires named credentials, your SOPs, and a team that shows up every day.
Eligibility, Benefits, and What to Collect
ClaimRemedi made its name telling front desks what a patient’s coverage looked like and what to collect at the visit. That job description has not aged a day. Our specialists verify coverage before the appointment, confirm plan details and patient responsibility, and flag exceptions for a phone call, so the front desk collects the right amount while the patient is standing there instead of billing for it afterward.
Claim Submission and Status Follow-Up
Dedicated billers submit claims from your PM system, verify acceptance through whichever portal your ClaimRemedi-era connection answers to today, and chase claim status until each claim resolves. Because the support path behind the name has moved twice, we also document the route as we work: which portal, which acknowledgment reports, which contact desk. Your practice keeps that map.
Rejections, Scrubber Edits, and ERA Housekeeping
Real-time scrubbing was a ClaimRemedi signature, and scrubbing is only half the job: someone has to work what the scrubber and the payer kick back. We clear the rejection and edit queue daily, correct and resubmit, and log recurring causes so the same error stops repeating. On the remit side, we inventory ERA and EFT enrollments, chase gaps payer by payer, and make sure 835 files post where they should instead of writing denials off as adjustments.
Denial Routing and Follow-Up
Denials get routed to the right owner the day they land and worked oldest deadline first, so timely filing stops expiring at the bottom of a list. Appeal packets are prepared for your signature with the documentation attached. Over time the denial log doubles as a prevention tool: the mix tells us which front-end steps to tighten next.
Staff the Queues, Whichever Name Is on the Portal
ClaimRemedi, eSolutions, Waystar: the login page may change again, and your claims work should not notice. Meet us, pick the seats you need, and watch a trained remote team work your own queues before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live on Your Workflow
New team members train on your SOPs and your PM system, drill the claim lifecycle, eligibility, submission, status, rejections, remits, and denials, in our SOP library and training environment, and then enter supervised production. We do not claim veterans of a specific portal; we build fluency on your account and document it so the fluency survives staff changes on both sides. Every specialist works under an individual HIPAA agreement with named, auditable credentials, never shared logins, and reports production to you every evening.
Why Outsource This Work, and Why Staffingly
The cheapest denial is the one prevented at the front desk. We staff the before-the-visit work with the same seriousness as the billing desk.
Routes, portals, and contacts get documented per account, so the next acquisition in this industry costs your practice nothing.
A flat weekly fee per dedicated specialist, no setup fees, month to month after the trial.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map your queues and where your ClaimRemedi-era setup actually routes today.
Named user credentials per specialist in your PM and portals, least-privilege roles, your approval on every account.
Your SOPs plus our claim-lifecycle library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight rejections, remit files, and portal messages, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your specialty + systems
- PM seat + equipment + PTO coverage
Calculate Savings
ClaimRemedi Support: Frequently Asked Questions
Is ClaimRemedi still an active clearinghouse?
The brand survives inside a larger company rather than standing alone. eSolutions acquired ClaimRemedi in March 2016, and Waystar acquired eSolutions in 2020. The name still appears in EMR partner listings and on a provider portal, which is why it still gets searched.
Who owns ClaimRemedi now?
Waystar, through its 2020 acquisition of eSolutions, which had owned ClaimRemedi since 2016.
Why does our EMR still list ClaimRemedi as our clearinghouse?
Partner listings and portals kept the name after the acquisitions; eClinicalWorks’ partner page, for example, lists it as “eSolutions (ClaimRemedi).” The useful step is confirming where your support requests actually go today, which we document in the first week of an engagement.
Can a remote team really run our eligibility checks?
Yes, and it is the highest-return seat on most accounts: tomorrow’s schedule verified today, patient responsibility confirmed before the visit, and exceptions escalated for a call instead of a guess.
What happens to our old ClaimRemedi enrollments if we change nothing?
Enrollments typically keep working until a payer changes its requirements, and those changes arrive quietly. We inventory active ERA, EFT, and EDI enrollments and confirm payer by payer, so gaps get found before they cost remits.
How do your staff access our systems?
Through named individual user accounts you approve, with least-privilege roles, MFA where your systems support it, and full audit logging. No shared logins, no offline exports of PHI.
How fast can a remote team start?
Typically live in 14 days: access setup, workflow training on your SOPs, then supervised production. The engagement starts with a 2-Week Free Trial.
What does it cost, and do we stay in control?
A flat weekly fee per dedicated specialist, from $299 at volume, never a percentage of your collections. Your systems stay yours: your data, your logins to grant or revoke, and daily reports you can audit.
Eligibility and Denial Resources
Guides from our library on the front-end and follow-up work this page describes.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the clearinghouse and billing workflows described on this page.
Connect on LinkedInSee what a dedicated remote team changes in 14 days.
Book a strategy meeting. Dan Nandan, CEO, joins most calls personally. Real conversation, real numbers for your practice.
Claim Your 2-Week Free TrialClaimRemedi, eSolutions, and Waystar are trademarks of Waystar Health or its affiliates. eClinicalWorks is a trademark of eClinicalWorks, LLC. Staffingly, Inc. is an independent outsourcing company and is not affiliated with or endorsed by Waystar or eClinicalWorks. Staffingly works inside client-owned systems under client-granted access.