Staffingly Video

Why Outsourcing is Key for High Billing Volumes in LTC Facilities

What this video covers

This video examines what happens when LTC billing volume outgrows the in-house team, and why outsourcing solves the capacity problem better than overtime or serial hiring. It covers scaling, daily queue discipline, and multi-facility census management. It is for LTC facility operators, pharmacy owners, and billing directors dealing with persistent backlogs tied to volume growth.

  • Volume breaks fixed teams. When claim volume spikes, fixed in-house staffing means something gets skipped, and it is usually rejection follow-up and aged accounts.
  • Elastic capacity. Outsourced teams scale up for census growth or acquisitions and scale back down, without recruiting cycles or layoff decisions.
  • Seven-day queues. Around-the-clock offshore coverage means rejection and resubmission queues get worked every day, not just when the office is open.
  • Cost scales sensibly. Adding outsourced billers costs up to 70% less than local hires, so growth in volume no longer means proportional growth in overhead.

Staffingly builds high-volume billing teams for LTC pharmacies and facilities within its base of 800+ US healthcare providers. Dedicated offshore staff under US-based account management keep daily queues current, with flat weekly pricing from $399 and a 2-Week Free Trial to prove throughput on your own volume. Learn more about Staffingly’s LTC & Retail Pharmacy services.

Match Your Billing Capacity to Your Volume

Book a 20 to 30 minute strategy call. We review your current workflow, show you the benchmarks for your specialty, and map what a dedicated team would cost. 2-Week Free Trial, BAA signed.

Start My 2-Week Free Trial Explore Pharmacy Services
Back to all videos
Keep Exploring

Related Videos

Why Outsourcing Ltc Pharmacy Billing In Brooklyn Is The Game Changer Y…Why Outsourcing Medical Billing Is A Game Changer For Ltc Providers 🏥📋💰Why Should Bronx Ltc Pharmacies Consider Outsourcing Their Billing 🖥️✨Why Should You Consider Outsourcing Your Pharmacy Billing 💊💰

Key highlights of every Staffingly engagement

You pay for the resource. Everything else is included.

Your flat weekly rate covers one dedicated specialist. The management layer around them, backup coverage, quality reviews, training, escalation, reporting, and custom automation comes standard at no added cost. Here is what every Staffingly account includes.

See the 8 things every account includesHide the 8 inclusions

  • Who manages my account day to day?

    An account manager plus a customer success manager. Two named people own your account: the account manager runs daily operations and quality, the customer success manager handles onboarding and communication tools like ClickUp or Teams, so your team never chases an answer.

  • What if something needs to go higher?

    VP-level escalation, US and offshore. A direct path above your account manager to Vice President level leadership on both sides, US-based and at our offshore delivery centers. You are never stuck in a ticket queue waiting for someone with authority.

  • What happens when my specialist is out or leaves?

    Backup coverage and same-week replacement. A cross-trained backup covers absences so your work never sits idle. If a specialist leaves or underperforms, we replace them the same week, trained on your workflows before the handoff.

  • How are holidays and leave handled?

    Planned in advance. Specialists receive approved US holidays and two weeks of paid leave per year. Coverage for those dates is arranged with you ahead of time, so continuity is planned, not improvised.

  • How do I know the work is getting done?

    Daily quality stand-up plus daily and weekly reports. Every account starts the day with a stand-up: what came in, what went out, what is stuck, and who is fixing it. You get a daily activity report and a weekly performance report, so nothing slips for a month before you hear about it.

  • How are specialists trained before they touch my account?

    AI-enabled, HIPAA-controlled training. Specialists train in simulations of your EMR and workflows inside our secured environment, with quizzes requiring an 80 percent passing score and AI-moderated final assessments. See how our training works.

  • Do I pay extra for automation?

    No. Custom AI and automation workflows are free. We build automation around your account at no charge: document intake, EMR data entry assistance, and status tracking, always with human review. Faster turnaround and fewer errors reaching the payer, without an extra software bill.

  • Will my rate change, and how do I add people?

    12-month price lock, easy scaling. Your rate is fixed for twelve months from your start date. Need more agents later? An email from your authorized representative is enough. Once confirmed in writing, new agents fall under your existing agreement. No new contract, no work order.

Dedicated specialists, never shared, working inside your EMR and payer portals under a signed BAA. One flat weekly price per operator covers all of the above.Book a Strategy Call