Can a Virtual Assistant Team Work Alongside Notable’s AI Agents?
Dedicated HIPAA-trained specialists staff the human side of a Notable deployment: the exception queues, the uncontained calls, the payer phone work, and the EHR follow-up the automation routes back to your staff. Flat weekly pricing from $299 per FTE (volume based), with a trained backup included at no charge. Live in 14 days.
The Work Notable Hands Back, We Staff
What Is Notable?
Notable, from Notable Health, Inc., is a healthcare AI platform that deploys AI agents across patient access, revenue cycle, and care operations: digital registration and intake, scheduling outreach, insurance card capture, prior authorization drafting and submission, appeal letters, care gap outreach, and contact center automation. Health systems configure those automations in the platform’s Flow Builder, connect them to their EHR and data systems through its integration hub, and work with Sidekick, its natural language assistant. By the vendor’s own count, Notable’s customers automate roughly 1.5 million tasks a day, and its install base runs from large health systems to multi-site medical groups.
Here is the part the sales deck spends less time on: automation platforms measure themselves by containment, the share of work that gets finished without a person. The remainder is, by definition, the hard part, and it does not disappear. It arrives in EHR work queues, on callback lists, and in payer hold music, usually after the front office was resized around the automation business case. That remainder is the work this service staffs.
Who Is This For?
Health systems, medical groups, and MSOs that run Notable and want the human half of the workflow owned by named, accountable people: a system whose registration exception queues grew after go-live, a group whose authorization follow-up calls outrun the central business office, or an organization planning a Notable rollout that wants exception coverage designed in from day one rather than improvised in month three. It also fits practices that want automation plus staffing from one accountable partner instead of two vendors pointing at each other.
Where Teams Running Notable Still Need People
Some patients do not tap the link, finish the form, or answer the text. Uncontained calls and abandoned digital intakes route back to staff, and if the front desk was cut to match the automation plan, they route to fewer people.
What agents hand back is the messy part by design: unmatched patient records, demographics that need correction, coverage that will not verify, and consent forms that did not come back.
An authorization drafted and submitted by AI can still stall in a payer queue. Someone has to call, sit on hold, supply the missing document, and log the reference number in your EHR.
The ROI model assumes staff move to higher-value work. Without a coverage plan for the exception queues, they absorb the residue instead, and the projected savings quietly erode.
Registration and Intake Exceptions
Our specialists work the EHR registration queues a Notable deployment populates: incomplete digital registrations, unmatched or duplicate patient records, demographic and insurance corrections, and consent or intake forms still outstanding. They call the patients who did not finish intake on their own device and complete it with them by phone, in your practice’s name. The result is clean records at the point of service instead of a fallout queue that ages quietly between go-live reviews.
Scheduling and Patient Outreach
Automated outreach fills a real share of the schedule; our team covers the rest. Specialists call the patients who ignored the texts, handle reschedules and cancellations, recover no-shows, backfill from your waitlist, and make confirmation and recall calls the platform could not close. Your automation keeps its containment numbers, and your book stays full, without pulling on-site staff off the front desk to chase callbacks.
Eligibility and Coverage Discrepancies
When an automated eligibility check returns inactive coverage, a plan mismatch, or a payer the clearinghouse cannot reach, that discrepancy needs a person. Our specialists verify by payer portal and phone, correct the entry in your PM or EHR before the visit, and document what changed. Eligibility fallout left unworked turns into downstream denials; clearing it daily removes those denials at the source.
Prior Authorization Follow-Up
Notable can extract clinical data, draft an authorization request, and submit it. What happens next is where cases stall: payer status calls, requests for additional documentation, peer-to-peer scheduling logistics, and expirations when procedures move. Our prior authorization specialists own that follow-through, tracking every case in your EHR to approval or appeal, so drafted requests become completed authorizations instead of open items.
Referral Processing
Referral automation still leaves human steps: faxed referrals that need indexing to the right chart, referring offices that need a call back, records that must be requested, and patients who need to be reached and scheduled. Our team triages the inbound queue daily, completes the loop by phone, and logs every item on a shared tracker your team can audit, so referrals convert to visits instead of aging in a work queue.
Billing, Denials, and RCM Follow-Up
On the revenue cycle side, our billers work what automation flags but cannot finish: denials that need payer calls, appeal letters that need supporting documents assembled and faxed, claim status follow-up, posting corrections, and AR aging work in your PM system. Drafted appeals only recover revenue when someone chases them to a decision; that chase is a defined, reported part of our day. For the full service, see Outsourced Revenue Cycle Management Services.
Put a Dedicated Team on the Work Notable Hands Back
You have seen the queues: exceptions, callbacks, payer follow-up, denials. Meet us, pick the seats you need, and watch a trained team clear them alongside your automation before you commit to anything.
Book Your 2-Week Free TrialHow Our Teams Train and Go Live Alongside Notable
Because the handed-back work lives in your EHR, your phone system, and your payer portals, that is where our people train. Each specialist learns your SOPs and your queue definitions, drills the workflows in supervised sessions with our SOP library and internal training tools, and enters production under review before working independently. Where you choose to grant access to Notable dashboards or worklists, specialists work from them under named logins you approve. Every team member operates under an individual HIPAA agreement with named, auditable credentials, never shared logins, and reports production every evening in your format.
Why Pair Notable With a Dedicated Staffing Partner
Automation vendors sell containment. We staff the remainder: the exceptions, callbacks, and payer follow-up that decide whether the business case holds in practice.
A flat weekly fee per dedicated specialist. Predictable cost next to your platform subscription, with every efficiency gain accruing to you.
Staffingly runs its own healthcare AI automation services, so our teams understand agent handoffs, containment metrics, and exception queues, and help you design the human coverage around them.
Live in 14 days. 2-Week Free Trial. Replace any team member in 48 hours. 800+ providers served, 4.9 Google rating you can verify on our listing.
Process and Onboarding
20 to 30 minutes on Teams. We map which queues your Notable deployment hands back and where the hours are going today.
Named user credentials per specialist in your EHR and, where you choose, your Notable views, with least-privilege roles and your approval on every account.
Your SOPs and queue definitions plus our training library; supervised production from day one.
Daily production reports, weekly KPI review, month-to-month after your 2-Week Free Trial.
Security and Compliance
HIPAA-trained staff. Business Associate Agreements executed with every client. Workflows designed to support HIPAA compliance, with SOC 2 Type II attestation, ISO 27001:2022, $5M E&O and cyber liability coverage, and named individual credentials with full audit logs in every system you grant. Read the complete program, including our corporate structure and evaluation framework, at HIPAA and Security at Staffingly.
Flat Weekly Pricing Per Dedicated Specialist
1 to 4 dedicated FTEs.
5 to 9 FTEs.
10+ FTEs.
45 hours of coverage for less than others charge for 40.
$399 per week works out to $8.87 per hour across 2,340 hours of coverage a year, flat. Your dedicated specialist covers a 9 hour day, Monday to Friday, a full hour more than a standard shift: the day starts by clearing what arrived after you closed, overnight exception items, portal messages, and callback requests, and it ends past your close so far less rolls into tomorrow. A trained backup steps in at no charge whenever they are out. Flat weekly fee per dedicated specialist, never a percentage of your collections, no setup fees.
Start with a 2-Week Free Trial. Month-to-month after, with no long-term contract.
- Salary + payroll taxes + benefits
- Recruiting + turnover replacement
- Training on your EHR + workflows
- System seat + equipment + PTO coverage
Calculate Savings
Working Alongside Notable: Frequently Asked Questions
Can a virtual assistant team work alongside Notable’s AI agents?
Yes. The automation handles the contained share of registration, intake, outreach, and authorization drafting; a dedicated remote team owns the remainder: exception queues in your EHR, patients who need a phone call, payer follow-up, and denials.
What work does an automation platform like Notable typically hand back to staff?
Incomplete digital registrations, unmatched patient records, coverage that will not verify, uncontained patient calls, authorization cases that stall at the payer, referral loops that need a human, and denials that need working. The handed-back share is smaller than before automation, but it is the hardest share.
Do your specialists work inside Notable itself?
Most of the handed-back work lives in your EHR, phone system, and payer portals, and that is where our specialists spend their day. Where a client grants access to Notable dashboards or worklists, specialists work from them under named logins the client approves.
Is this a replacement for Notable?
No. This is the staffing layer that makes an automation investment hold up: the platform does the contained work, our team does the human work, and both report into your metrics. We do not resell, implement, or configure the platform.
How do your staff access our systems?
Through named individual user accounts you approve, with least-privilege roles, MFA where your systems support it, and full audit logging. No shared logins, no offline exports of PHI.
How fast can a dedicated team start?
Typically live in 14 days: access setup, workflow training on your SOPs and queue definitions, then supervised production. The engagement starts with a 2-Week Free Trial.
Is outsourced work alongside AI automation secure and HIPAA-ready?
HIPAA-trained staff, executed BAAs, workflows designed to support HIPAA compliance, SOC 2 Type II, ISO 27001:2022, and $5M in coverage. Full detail on our security page.
How is pricing structured?
A flat weekly fee per dedicated specialist: $399 for 1 to 4 FTEs, $349 for 5 or more, and $299 at 10 or more, each covering a 9-hour day Monday to Friday with a trained backup at no charge. Never a percentage of your collections.
AI Automation Resources
From our own AI and staffing engagements: what automation contains, and what it hands to people.
Written By
Dan Nandan has spent 25+ years in IT consulting and healthcare BPO, was among the first in the US to build an RPO/BPO delivery network overseas, and has been featured in Computerworld. He runs the operations and the dedicated virtual teams behind the staffing model on this page, including Staffingly’s own healthcare AI automation services, which is why this page is candid about what automation contains and what it hands back to people.
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Claim Your 2-Week Free TrialNotable and Notable Health are trademarks of Notable Health, Inc. Staffingly, Inc. is an independent outsourcing company and is not affiliated with, endorsed by, or a reseller of Notable Health. Staffingly works inside client-owned systems under client-granted access.