Behind the Front Desk

How a growing autism-therapy network cleared a reauthorization backlog and protected billable hours, without adding internal headcount.

A growing psychiatry practice moved intake, eligibility, and scheduling to dedicated virtual medical assistants at a flat weekly fee.

Missed calls at peak hours were walking patients to the competition. Here is the intake workflow that stopped the leak.

New-patient paperwork was piling up faster than the front desk could process it. This book follows the cleanup, week by week.

Refill requests, clinical reviews, and callbacks were burying the pharmacist. A dedicated specialist took the queue to zero.

Denials and payer paperwork were eating hours meant for kids. Here is how the billing desk got untangled.