urgent patient care

Medical Triage & Escalation: Urgent Calls in Healthcare and Hospitals

When patients reach out with urgent concerns, the last thing you want is for their call to sit unanswered in a voicemail box. Medical triage and escalation take the guesswork out of after-hours calls, quickly identifying which ones need immediate attention and routing them to the right on-call provider. What Is Medical Triage & Escalation? Medical triage and escalation in healthcare answering services involve evaluating the urgency of patient calls, prioritizing them based on severity, and ensuring urgent messages are