triage protocols for healthcare

How Nurse Triage Features Reduced Emergency Call Panic?

In healthcare, after-hours calls can range from mild concerns to genuine emergencies. Before we implemented nurse triage features, every urgent-sounding call created a ripple effect of stress both for our patients and our on-call providers. The result was unnecessary late-night disruptions, delayed true emergencies, and heightened anxiety across the board. Once we added licensed nurse triage support and structured protocols, the difference was dramatic. The Problem: Every Call Felt Like an Emergency Patients often don’t know how to gauge the